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December 2023 by Nancy Janosko
Great auto service
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March 2023 by Christina Thomas
Where do I start!! I would have given 5 stars because the exceptional body work done. As a whole experience, it was nothing but a HUGE headache and so very stressful. Here is our timeline:-Late August - Husband hit a deer-1st wk Sept- Insurance approval for CHarper to do body work-1st wk Sept-Call C Harper for body work-last wk of Sept C- Harper calls to Schedule body work for Oct 17.-Morning of Oct 17 -Drop off Car to C Harper and pick up rental from C Harper (Keep in mind we just got back from my daughter’s stay at Children’s hospital)-Morning of Oct 17-As soon as we got home from dropping off car and picking up rental, received a phone call from C Harper to pick our car back up and drop the rental back off because all the parts weren’t in, husband missed worked and we had to pay for a day of the rental.-We made several phone calls and left messages and sent e-mails through out November and December, no calls back.-December 26- I stopped into the office to check on the status, the staff frantically searched for an update and said they were half staffed because of the holiday and someone would call us back, no one called we ended up calling.-December 28- we call for the update and we’re told the part that was supposedly ordered in October wasn’t there yet.-End if January- finally get the call all the parts are in, schedule for February 7, was told shouldn’t be no longer than 4-5 days.-February 13 -received a call that they had to order a part and it would be in on February 22, the SAME part we were told they had been waiting for since October.-February 28 - finally after a six month ordeal our vehicle is finally fixed, they did an amazing job I will give them that, but the run around we got, well I just don’t know if we will ever do business with C-Harper again. The review has nothing to do with the actual work done, it was the process and the customer service through out the span of SIX MONTHS!! Then when I made a comment that we were very stressed over our daughters MAJOR surgery she was having, there was zero empathy they could care freaking less, so sad!!! I’m just glad to have the vehicle back for her second surgery. I also learned along the way at some point the person we were Initially working with was no longer employed, but we never received a simple apology from anyone for how long the process took. We ended having to pay for a rental for 22 days, including they first drop off!! I really feel we were very, very patient, I’m not to sure many people would have been .Service: Body & Trim
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January 2023 by Pete Jurofcik
Waiting for a phone call so I can take my car in to have it repaired.
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April 2022 by Rick
Even though it's been quite a few months..I'm still really upset about how we were treated at the body shop! After filing a BBB complaint and filing a complaint with our insurance company the work that was ORIGINALLY AGREED UPON was completed after our insurance company demanded it be done right. Unfortunately we needed a body shop again recently for our other car. We found another body shop to do the work. We will never return to C. Harper Collison.Services: Body & Trim
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October 2021 by Jacob Yuele
Great sales team
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August 2021 by Dale Basinger
My experience prompt fast easy
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July 2021 by Osiris
Great experience, righted a wrong. And was back on the road the same day. Stacy and her team are great.
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April 2021 by Ur Frederick
The body work they did looks great. The customer service was awsome and they kept me up to date on what was happening. But my headlight was not even close to wear it should be. I then spoke with them about it and the were very polite and had me come back and now the second time even thou it is better than it was its still way wrong!! I'm not that picky but my head is facing oncoming traffic!!! They fixed my wheel alignment and replaced some parts down there and mjmy jeep runs so much better and can coast very well. But something is squeaky down there and I don't think I trust them to do anything else anymore.
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October 2019 by Tim Thomas
Awesome service and work.....the staff is great!
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June 2019 by dawn cesovski
Excellent service
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May 2019 by Candice Potts
Great service but my repairs took several weeks due to them being soo busy.
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December 2018 by Savona1986
I will never use this place again it's a complete joke
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June 2018 by Jarrett Briscoe
If you have any expectation that this body shop will complete the work in the estimated time frame, add a minimum of 2+ weeks, if you're lucky. C Harper will never, ever, see a red cent from me again.
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September 2017 by Zachary Long
Friendly fast and honest staff
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August 2017 by Anthony Cacioppo
Easy to work with
