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October 2023 by Forge J.
This would be my third time purchasing a vehicle from C. Harper Chevrolet in Belle Vernon. I test drove a 2017 Jeep Renegade in May of 2023. We pulled out onto route 51 and I immediately heard a whistle noise. The sunroof wasn't sealed 100% so wind was whistling through. I mentioned it and the salesman Jimmy Lamb said "oh we will definitely get that fixed for you". I signed the paperwork and Jimmy said "bring it back in 30 days for us to fix that". The next day, the motor on the sunroof dies and I have to manually pull it shut. So now I can't even open the sunroof to override the whistling noise.30 days later I come back and they keep it for a couple days and turns out they didn't fix the sunroof leak or motor and tell me it'll cost upwards of $8K. So I tell my salesman that service said they can't repair it even though I was reassured it would be fixed. Fast forward to me speaking to the used car manager Joe there and he says "that should have been fixed before you left that day". Fast forward to speaking with said manager Joe a week later and he says "I never said that".I retain an attorney and surprise! They want to fix the issue and cut me a check to fix the sunroof. Well, since the sunroof issue, multiple more issues kept coming up like interior plastic covers coming off, speakers being blown out, and the hood release being broken and not releasing because they left an old part in the engine compartment and broke the hood release cable.So C. Harper agrees to take the Jeep back and give me the money I put down and half of what I paid monthly to the bank. They refused to pay any of what I spent on insurance. My attorney told me this was a good deal. So I go to drop it off today and they give me a check for $1,128.00. Turns out they're putting a majority of the settlement amount towards the bank. The finance manager Osborne at no point in time apologized to me for the piece of shit car they sold me and at no point in time did the general manager walk into Osborne's office to shake my hand or apologize for their lies and deceptive ways, especially the used car manager Joe lying to me even though the phone lines are recorded. Should be noted I did watch the manager walk by at one point with Osborne and he shot a nasty look my way.Their managers are cowards for not saying sorry and I've already told anyone who listen about C. Harper and I've heard plenty of horror stories about them. They will NEVER get my business again.
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May 2023 by Phil M.
Wish I read these before I went here. Clearly they do not care about losing customers or having terrible reviews. They have so many. They just burnt me on an oil change for a car I bought two weeks ago by the time I was able to prove I didn't need it they already did it and made me pay for it. $260 for an oil change that I didn't need. Never go here!!! Also found out they chipped my rim!
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February 2023 by Google user
It should be higher, but C Harper made a couple of mistakes that seem small, but their errors in the eyes of the customer (me) seem a lot larger. First, somehow, I was overcharged and told I would get a refund in which haven't been received as of yet. Second, I was supposed to receive 3 months of SiriusXM for free well thats not working. C Harper has been in touch with me, but the problem still exists. Maybe I'm impatient. it's only been a week, but to me, that's 7 days to many for customers' satisfaction. That's my perspective on it. UPDATE: THREE WEEKS NOW , STILL NO REFUND AND NO SIRIUSXM... A MONTH LATER IT HAS BEEN DETERMINED THAT THE ISSUE IS THE RADIO. THEY SAID IT WOULD COST$1100 TO FIX PROBLEM AND THEY WILL NOT BE FIXING THE PROBLEM . I REACHED OUT TWICE ASKING FOR THEM TO MAKE THIS RIGHT BUT HAVE BEEN IGNORED. MY NEW RATING FOR THEM IS 1.
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February 2023 by Carol A.
Bought a new 2018 Trax from C Harper. Bought the extended warranty. Come to find out the extended warranty was the same time as the manufacturer warranty was. So I spent $2,000 for nothing. My car is in garage now with a cracked block and turbo is froze up. And not one light came on. And 2,000 miles over warranty. But they got their kick back for sale of the extended warranty. Never again will I buy from them after 5 cars.
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February 2023 by Kylie Caster
Kyle Slavic and Eric Woodmancy were amazing! Super nice, genuine, funny, and gave me the best experience and made my dreams come true when buying my vehicle! I even referred to them as Santa at one point! They took care of everything, were very patient with me and helped me figure out every hiccup along the way. Couldn’t have asked for better people to help me navigate my way into a car I love! Highly recommend these guys!
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February 2023 by jimmiss71 Melissa
Very bad, incompetent service department. We took our car in to have some work done. We got a run around about a loaner car. This person had to get in contact with that person and this person would call us back and it never happened. when we called the next day, they said there were none available, but the manager was supposedly seeing what they could do. That never happened. 3 days later, we were told the car was all good and we could come pick it up. We left with the same exact problem not being fixed and extra parts left in the back seat. A Complete waste of time and money! When we call to express our dissatisfaction, we were told we could bring it back in and they would fix it. Lol! If they could not fix it the first time why would I waste my time and money bringing it back to try again? We were actually going to buy a car from here since we found one we were interested in when we were dropping the car off. That will not be happening!
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January 2023 by Pari D.
I had the worst experience with these guys. I bought a very nice 2019 Outback several months ago for cash. I still have yet to receive my title from them. It's been 3 months. My temp tags have expired and every time I call- they direct me to voicemail and never turn the call. I am now reporting them to the Attorney General.The next morning, the car wouldn't start. There was battery acid leaking all over the battery- clearly, they hadn't even raised the hood.And- none of the repairs they claimed to have done on the car were actually done. I took my car to a Subaru dealership to have it inspected. The brakes had not been done within the past year according to the dealership and they claimed to have replaced all of the pads the week before I bought it.You may not need to worry about doing business with them soon enough.
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January 2023 by Maggie Hanbury
Avoid at all costs. I don’t think I’ve ever had so much stress in my life stem from a vehicle and dealership. Ontop of the 4-5 previous times my vehicle has been there for transmission issues that they continued to over look, now it’s been there for 30 days and allegedly my car has only been in the shop for 2, waiting on parts. My rental is up and now I’m stuck with no vehicle having a 5-6 day a week work schedule. No matter how many times I call or leave voicemails, no one can return my calls or try to resolve this issue. Absolutely by far the most ridiculous business I have ever encountered in my life. I can’t wait to trade in and get far far away from C.Harper and GM.
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January 2023 by Kenneth Smith
I dealt with Buick and Cadillac dealers service department's they was both great and respectful. But when your ripped off by their parts department, $29.00 a piece for sparkplug same plug at any parts store are less than$10.00(NAPA Parts store)Buick Connellsville/ $94.00 for a tie rod end and their less than $25.00 plus their outrageous hourly rate Cadillac dealership. No wonder C Harper can afford these plush dealership buildings.Believe me I'll never deal with them again
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December 2022 by Crystal Middlebrook
I went to the c. Harper in bell. I had Jimmy he was absolutely amazing he was so kind on trying to help me out . I really appreciated how nice he was when I had to come back with my daughter he made sure she was so comfortable while waiting for our process. He had my best interest at heart even though he probably thought I was a little crazy ? lol. He speaks with such kind words and he is not just a salesman his heart is pure. Thanks Jimmy ?
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December 2022 by Frank Konek
Had my oil changed by C Harper Honda Service yesterday (12/1/2022). Oil leaked all over my driveway….4th time in four years. After each of the previous three oil leak/drip incidents I spoke with a great guy in Honda sales that remedied the service departments ineptness and kept me coming back. I am done with C Harper Honda Service until there is a change. The Service Department was aware of the issues that I had and did nothing to make sure this would not happen again. C Harper Service = no accountability. If you work hard for what you have think twice before taking your vehicle to that service department. Had to give it one star to post.
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November 2022 by T M.
Be Advised! DO NOT DO BUSINESS WITH THESE GUYS! Car dealers already have a pretty bad rap. Sometimes there are actually ethical folks but mostly car sales staff garner a bad reputation all on their own. C. Harper Buick is one with an extremely poor reputation. Don't be fooled by the fact that they are Chevy/Buick dealer;their customer service is one of the worst I have encountered. We are in a tough market with a limited amount of inventory. This gives the dealers the upper hand. In my recent dealing with these folks, I was paying their asking PLUS all of their extra fees. Some of these, I later discovered, were actually illegal to pass onto the customer. Nonetheless, at the time, I was prepared to pay all. After "VERY" poor customer service from Dave O'Brien in sales who claimed to sell many vehicles to out of state customers however his performance showed that he really didn't know what he was talking about. I was ready to sign all documents and come get the vehicle which would have required a flight and long Uber ride to get there. At the very last minute, Dave O'Brien and his General Manager Michael Naretto, pulled the plug on the sale by stating that we could not purchase the car unless we used their financing. Now already had a new loan ready to go that was almost 3 points lower than what they offered. This was the last straw and I very happily walked away from this sale which was no deal at all. It made me wonder as well, "Was there something really wrong with this vehicle, after they already lied multiple times throughout the process?". Doing alittle of research, I discovered that what I was told was actually illegal in their fees and processes. They have since been reported to the state attorney general's office. Lastly and as a reminder, these folks are unethical, fraudulent scam artists. I would avoid buying or taking my vehicle there at all costs. If I was the owner, These two, Michael and Dave would be out on the street.
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November 2022 by Nikki Lauff
I was looking into a 40,000$ car and requesting for around 500$ payments. I was quoted 733$payments and informed that it would be difficult to get what I wanted with that price of a car and intrest rate increase and what I was offering as a down payment and was sent a way older car with way more miles and told it was more in my price range. I said no thank you and I'm happy to say I went else where and received my request extremely easy and wasn't the slightest bit hard and got the same car
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July 2022 by P Plutch
Reggie Little was my salesman. He was great! He was quick, informative, and not pushy. He was straight up with me and set me pics over the phone and even negotiated over the phone through his manager. Reggie even gave me a contact to get a cheap bedliner spray.The truck was not detailed and was ran through a car wash. Not a huge deal but something that I feel a dealer should do. Im rating 4 star because of the finance guy. Super pushy about the warranty when I told him I didnt want one. He also made a mistake on the paper work and a few days later I was told I was going to have to drive back out and sign papers. Eventually i got a email to e-sign the papers but it was a hassle.
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July 2022 by Machine Gun
Nice clean place to buy a car. Nyoah is a nice pleasant salesman. A+
