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March 2024 by M H
The Belle Vernon, PA office is so poorly managed & one of the tax professionals is truly not professional. 2 years ago she made a huge mistake on our taxes, we were to receive a $1200.00 refund, we questioned her regarding this as we have always had to pay taxes each year. We were assured it was correct, it was not. The IRS contacted us within 3 months informing us the taxes were incorrect & gave us 30 days to correct the discrepancy, when we called H&R Block we were informed she took 4 months off & they couldn't or wouldn't help us! They promote this company to be there to fix problems they initiated. However a very nice woman named Sandy stepped forward & corrected the mistake Robin had made. We decided as she had done our taxes for several years to not make a complaint as everyone at sometime has made mistakes. When she made our yearly appointment she said offhand, you could do your own taxes now that you retired it is easy. When we arrived for our appointment 2 days ago we were informed we had no appointment & that the H&R Corporate computer had canceled alot of her appointments. We were treated rudely by the receptionist & was told we could set for an hour as she had a client. I had just come from the hospital with a knee injury and setting for an hour just wasn't acceptable. We will never use this H&R Block again.
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March 2024 by Mark Kravets
Linda Ciez is the best!
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March 2024 by lapinbleur11
We had several issues throughout the process. At our initial appointment to get our taxes done we had to wait 20 minutes to be seen due to the family ahead of ours taking extra time (fair it happens), but as soon as we sat down to begin our taxes we were told there was no way we could be done in the appointment as our window was now shortened and there were other appointments after ours. We were promised to have everything done within 5 business days. Fast forward 3 weeks - there were major delays and failure to return any phone calls requiring us to drive to the office 3 times. Once the process was done and we paid what we owed, we received a letter from the IRS stating that we owed thousands more. We spoke with our representative who assured us the IRS was incorrect and that they’d draft a letter on our behalf to clear up the issue. We were then completely ghosted for another several weeks and when we went to the office twice two weeks apart we were told both times that a message was being left for our tax professional. Another week later we went back as the IRS deadline for payment was coming up and we were told our professional was gone for the season but the IRS was correct! She had left a sticky note on our file to have the receptionist inform us of this (apparently without giving anyone else a heads up) with no attempt to return any of our calls and inform us herself, nor did anyone at the office ever call us with the information. After voicing our complaint to the manager and asking for assistance with how to navigate the process as we had only a few days to arrange things we were told there was nothing they could do. We figured it out and were sent a refund of the payment H&R collected from us but the complete disregard from the office was horrible. Overall the most stressful experience we’ve ever had with getting taxes done and we will not be returning.
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March 2024 by Sandra M.
Always get our taxes done here. Friendly employee's and if they're not sure of something they tirelessly look for the right answer!! Trustworthy!
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April 2023 by Vampy Mommy
Stay away.. their “tax pros” are clueless. Ours bumbled and stumbled through filing our 2021 and 2022 taxes. Was told was going to get a refund for 2021, but discovered that we actually owe because the “tax pro” entered incorrect information on one of our forms. When I called and spoke directly to her, I got.. “oh, yeah I should have put (this amount) on that form and not (this amount). I’m sorry, you will owe that money.”Can someone tell me why we pay hundreds of dollars to have someone do our taxes when they obviously don’t do them correctly??Filed a complaint through the main 800 #.. I don’t care that I owe the IRS, but I do care that I paid for services that was wrong.
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April 2023 by Michael Wolfe
Exceptional experience. Connie did an amazing job (belle vernon location) and I would definitely recommend.
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April 2023 by Justine Augustine
My overall experience at H&R Block was nice and professional
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February 2023 by Bailey Ross
I got to give this location a negative 5 star. Employees were ignorant, absolutely no help whatsoever ever. False Advertising, saying walk in welcome on the doors. That's a lie. Honestly, just don't give this location any business. Ither find a different tax preparation company, different location, do it yourself.
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April 2022 by Ramona McLeod
Very unorganized getting tax done at place delivered. Dropped off at one place bur was done at another place. Very expensive for a simple form!! Will be doing my own next year.
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April 2022 by Douglas Meli
Because all the people we cone into contact with are polite and very friendly.
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March 2022 by Aleah Furgiuele
I suppose it could be a little my fault as I got the addresses wrong so I ended up at the wrong H&R Block. So I walked in and they explained it was the wrong address and told me they could take me. So I assumed we would go to a desk but no we stood in the front of the store and asked me all my personal info and I have an unusual situation and they acted like I was asking for them move the moon. So I wrote my info down and the lady who was doing my taxes told me that she would work on them as I said unusual circumstances. So I needed to file for the last 3 years... Anyway long story short I ended doing them online due to car issues. I used TurboTax and got 4,200 dollars more. And I was told by H&R Block that I could not go back and due my back taxes and I am able to I just have to literally mail it in. So I will update when I figures out how much more money I would have lost had I gone with H&R Block
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February 2022 by Chel S
Receptionist was awesome and friendly this afternoon 2/3! Held conversations with us waiting even though was She multi tasking and always willing to help out her co workers when asked a question. Robin Bennett was awesome also always friendly staff from the phone ,welcoming and preparing
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February 2022 by Brian Gilmore
Everything went very smooth! The lady who helped us (Jamey/Jayme) was very professional and actually a lot of fun to work with! We'll be asking for her next year too! Thank You
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February 2022 by Vickie Hafner
I loved my tax person. Her name is Robin Benkart. She is not only knowledgeable she is personable as well. She did a great job!!
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February 2022 by Kimberly Hutton
The tax preparers are awesome the way time was good I will no longer be going to them because they deny you the emerald advance and they deny you any kind of credit after going to them for all my working years I never got denied once until they change banks. I will be going to a different tax preparer next year or doing turbotax. H&r block if you want to keep your customers you want to change Banks those MetaBank denies everybody that's been coming to you for years and it's just not right. Will no longer be a customer of yours..... To answer your statement below, yes I know why they denied my credit I am just saying they have never denied my credit before and you've done it to a lot of people and I am not the only one that feels this way. I don't care what the statement says I'm not even going to read it I'm just saying that loyal customers like me that I've been going there for over 20 years all of a sudden get denied well I hope all the customers leave. It's just not right.
