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January 2024 by Peachykeene 23
Alex and Kelly went above and beyond to set me up with a replacement Samsung tablet and phone. I went in to replace my tablet, but they were able to go through my account and find a deal that took care of the tablet if I traded in my current phone. No changes in my bill, thank goodness, and sale prices on the accessories helped a good bit as well. Great job guys, thanks!
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January 2024 by Melanie Kemerer
I brought my daughter's phone in because it wasn't working and....I was upset because I really don't have the money to replace it right now. The man who helped me his name was George and he was a manager. Me being being phone illiterate. I really didn't know what was going on so he could have hooked me into a whole new phone and I wouldn't have known any better . Instead he tried to quick reset that fixed the problem immediately. Thanks George
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November 2023 by Ed Barnes
Chris at the Belle Vernon store helped me. This was absolutely the best experience I have ever had at a Verizon store anywhere. He was knowledgeable friendly and courteous. He took ownership of my issue and quickly resolved it. Thank you for a very productive experience!
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October 2023 by D. Maxx
Of course it’s busy. It’s Saturday! So staff accordingly. And make sure the staff you have is on the floor and not in the back room. And why did the intake dude register only one of my two very clearly articulated reasons for coming in? Sigh.Once the wait was finally over (next time I’ll bring a book if I’m there alone), Brandon was excellent. He made sure he understood what I was looking for in an upgrade and he played out several different scenarios to get us the best deal for what we wanted. Brandon was personable, professional, and knowledgeable. Too bad there weren’t more of him that Saturday morning.
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September 2023 by Melissa Carr
This store is a joke! I was a Verizon customer for 17 years and after a trip here, decided to switch carriers and happy I did. Better customer service and cheaper rates. Any and everytime I went in I was referred to buying stuff online, or a big run around, with inexperienced sales reps that treat customers rudely. Do not know how they’re still open at this point. If your looking for disappointment this is the store for you.
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September 2023 by Karen Brack
They are very helpful and friendly
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July 2023 by robert mcclain
They didn't have what I need for my phone
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May 2023 by Michael T Goodside
The sales associate was very courteous and professional. Although I plan to continue using my new phone until it dies, I will definitely see reach out again when I am ready for my next phone.
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May 2023 by George Snyder
The staff was knowledgeable, courteous, explained everything in detail including the bill.
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February 2023 by Georgie Koslosky
I purchased a new iPhone at the Verizon store in Belle Vernon. Brandon helped me with the purchase. He was very personable & explained everything. He transferred everything over to my new phone. He helped me get everything I needed. Brandon is a great asset to the store.
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February 2023 by Joe
Awful experience and big waste of time. Manager Kelly was very ignorant and was more worried about getting a commission than helping customers.We attempted to order the phone, from Verizon on-line, the night before and after difficulty, we cancel and decided to pick it up at the Rostraver store. They had it in our name, but couldn't release it for 24 hours.Verizon Customer Service was called and stated that Manager Kelly could override that and released the phone. She refused and hid in the back, sending an employee out. to talk with us. After 10 years and thousands of dollars with Verizon we are switching carriers.DO NOT USE THIS STORE and consider going to carrier with friendly helpful managers.
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December 2022 by Alice Chambers
Logan helped us so much with are purchase. Couldn't have asked for more. Thank you again!
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August 2022 by kaijugal kaijugal
Will say anything to get you to buy/switch providers. Untruthful when asked direct questions. They give minimum customer service. Out-of-stock many items. Beware!
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August 2022 by Marko Tomic
Best Verizon crew ever. Guys (Frank and Brandon) helped me so much.
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July 2022 by chris gaudio
I went to the Belle Vernon Verizon store and Joe the manager took very good care of me. He was able to solve the problem immediately. I am very happy with the personal service I received. I will return when I need a new phone or have any other questions. Thanks Joe!!
