Rotech is a wonderful business that provides excellent service. The staff, particularly at the Bensalem location, do a great job and actually care for their patients. They are professional, compassionate, and provide outstanding customer service. Employees work diligently to resolve issues, such as misunderstandings with health care providers or insurance authorizations, ensuring patients get the equipment they need. They perform exemplary work, even handling complex and sensitive tasks like the remote pickup of multiple medical machines with efficiency and perfection. The team finds solutions where others might not, conducting due diligence to fix errors and help families. This superior performance reduces stress for customers, who express immense gratitude for the care and miracles provided. Rotech is an unbelievable company with fabulous employees dedicated to helping people.
No one calls back. No one checks on the machines they supply. They supplies you get are wrong. Getting worse
February 2025
rotech is really good at sending automatic e-mails that alert you to what you are eligible for on supplies from medicare and to order when eligible. that is it. billing is argumentative and often wrong.
December 2024
The staff at the location in Bensalem do a great job and actually care for their patients. I know some others have had trouble, but Everytime I've called the office in Bensalem they have been great.
