Rotech is a wonderful business that provides excellent service. The staff, particularly at the Bensalem location, do a great job and actually care for their patients. They are professional, compassionate, and provide outstanding customer service. Employees work diligently to resolve issues, such as misunderstandings with health care providers or insurance authorizations, ensuring patients get the equipment they need. They perform exemplary work, even handling complex and sensitive tasks like the remote pickup of multiple medical machines with efficiency and perfection. The team finds solutions where others might not, conducting due diligence to fix errors and help families. This superior performance reduces stress for customers, who express immense gratitude for the care and miracles provided. Rotech is an unbelievable company with fabulous employees dedicated to helping people.
Barb is amazing and provides amazing customer service!!! She is a great person and always goes above and beyond to help me. If I could give her 500 stars I would!!!
December 2025
The techs that come and procide the services are wonderful! However, customer service sucks!
September 2025
No one calls back. No one checks on the machines they supply. They supplies you get are wrong. Getting worse
