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February 2024 by Nancy Holt
I went in with my daughter on Tuesday.. Melissa heip us she went above and beyond for us .her customer service was extremely wonderful..more employees should be like her .I went back today for help with my phone..Chuck V.. helped me with my phone..she was a pleasure..took care of me with a very friendly and caring personality..I love this store..these two employees made my T-Mobile experience a pleasure..thank you so much to these two awesome employees..
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February 2024 by Ahmad shahram Noori
very rude employees
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January 2024 by Pedro Cruz
I just wanted to write a review about my experience at this T-Mobile location and I can say for sure there customer service is great and I really enjoyed one of the reps I believe there name was “Eli” he was patient enough to help fix the issues I was going through thanks again!
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January 2024 by Priyanka Desai
The staff is rude and just does not care !! O would not give any stars !! Disgusting people . Never introduced their name !’ When you walk into the store they are busy on the phone and chatting with each other . Not sure who the girl was but the guys name was Cruz only came to know while a shipment came where he had to say his name !! Never ever visiting this store . Get better people to work !! I did not want to give any star but would not allow me to post the review so just because they are getting 1 star ?
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January 2024 by cws1023
Got a new phone for the wife. The guy was very helpful,nice and polite.
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December 2023 by Cindy Powers
My Brother Rocky was there today and had a very good visit. Iyanna who waiting on me was exactly. She got everything done with my Phone in no time. I was so happy about it I went out and bought her a Sandwich.
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September 2023 by William h
If I could give this store a ZERO I would. Horrible customer service and manager support. I went to upgrade a phone and possibly lower my bill. I was told by my salesperson my bill would only go up a few dollars if I went with the plan HE suggested. My bill went up $120 dollars !!! After going back 5 times the salesperson and manager could not explain how this happened. NEVER got a call from the manager like i was promised. I was told if I wanted a lower my bill to just pay off some previous existing phones. They even somehow disconnected my account from autopay !! After speaking to the manager today he could not provide me any further assistance and told me to dial 611...
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September 2023 by T S
I cannot say enough about the positive experience we had with this location. Stefano, Drew, Adam & Melissa you were ALL fantastic and incredibly helpful. Thank you Stefano for answering the phone at this location and providing our service estimate. You beat our Verizon price and provided top notch service from start to finish. Drew, Adam and Melissa thank you again for helping to get our business up and running on T-Mobile so quickly even though it wasn't seamless (as Verizon kept re-blocking the numbers from porting) you ALL kept your cool and patience with me throughout. ***Note for anyone switching from VZW to T-Mobile if you're active then suddenly NOT its Verizon re-blocking your number on the back end (even if its shows it's not request an auto port and save days worth of hassle). Secondary note... you made the RIGHT switch going to T-Mobile*** The team at this location is exceptional and go out of their way to address everyone coming in as quickly as possible. I've seen you ALL (including the ones I wasn't directly working with) do some olympic grade multitasking between customers without missing a single beat. Customer service here is a night and day difference between Verizon and T-Mobile. Shoutout to our T-Mobile business manager Sammy who got us in touch with Shawn while he was out to get us back on track and your phenominal tech expert Matthew. OUTSTANDING!!! Simply Outstanding! Thank you ALL again. I foresee a long future with T-Mobile and it's because of the service each and every one of you provided!
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August 2023 by Troy Jenkins
Good but some sevices are directed to customer service at 611
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August 2023 by Sharon Price
I went to this Tmobile store in Brookwood in Bensalem, I was blown away about the experience I received from “Adam” he was very knowledgeable and the best customer service I received in a very long time from T-Mobile and matter of fact I went there to cancel my subscription and instead I stayed with Tmobile and also purchased another phone. I was so happy to get a representative that was very knowledgeable and willing and able to guide me to feeling valued and wanted in there. I was blown away. He showed me stuff I never was intrigued to learned about and also how my plan really didn’t changed that much with staying with T-Mobile and how I can saved money and also the options with a family plan opposed to a single plan and the different perks of having a family plan. Well I really want to give Adam his flowers and I love how nice he received me and helped me out and gave me insight about some of T-Mobile perks that was never told to me before and for that I alone I stayed with T-Mobile and I want to thank you guys for hiring Adam. Thanks Adam also.
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July 2023 by Mike Farrell
Stopped in the T-Mobile the sales reps Josh talk to him about trying to T-Mobile internet 5G he was outstanding explained everything to me how the trial works set it all up went home plugged it in worked instantly so for the next 14 days I am trying it but I must say the service there by that gentleman Josh outstanding really took the time no rushing breath of fresh air
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July 2023 by Mic A
Worst store near me.. pay 235$ for 1phone an say they can't help. But call 611... T mobile is a scammer an stealing6 months of payment from me as store passing it of to 611an still no fix auto pay stop using the
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July 2023 by Vicious Val
Great store! Great staff! Josh is awesome!
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May 2023 by Kelly Hanrahan
Good place to do business with great phone carrier
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March 2023 by Melfa Kuchs
Service is very good & fast. This place is a gem.