“Giving 5 stars for getting me into the shop but correcting YOUR body shop mistake has been a nightmare after you got your money from my claim. After missing my appointment to correct this error (which was on your part & I was beyond kind when others wouldn’t) I called after not once but THREE times to remake the appointment. The front desk staff told me I’d get a call back (never did) & not sure why a manager would need to call me back and not just proceed to make me another appointment! When I initially picked up my vehicle & pointed this out the woman at the desk on left when you walk in was nice about the error & ensured they’d fix it also very well aware that I wasn’t just gonna continue to drive my car with THIS on it, you have made ZERO attempt to reach me to fix this error you guaranteed me you would!”
“They are all business.They gave me an immediate, accurate quote over the telephone. They told me the day that they would come to my home to replace my windshield. The morning of that day, the technician called, and told me when he would arrive. He arrived on time, and was courteous and professional. He quickly replaced my windshield. It was perfect when he finished. He processed my credit card on my front porch, and emailed my receipt directly to my email. I would recommend this company to my family members, in fact, I will.”
“I had an awesome experience with Powell’s. They fixed my dodge durango after a deer hit me and honestly, it looks better than the day I bought it! They kept us updated every step of the way and walked us through the process of getting my car repaired. Fantastic customer service both from the mechanics and from the service desk. Thanks again to Powell’s!”