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August 2023 by Penny Schmehl
This post office has had some major problems for months but I have to say I've been having great service the last few weeks
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December 2022 by Megan Lovetro
If you want your packages on time, then you better hope that it's not being delivered by this post office. I've never seen so many package delays. And if they don't deliver the day it is supposed to be delivered they don't scan it back at the post office like they are supposed to. In fact they don't even deliver it the next day. Usually 3-4 days later the package will arrive and that whole time the tracking will just say awaiting delivery scan.
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December 2022 by Jonelle Rose
Haven't received any 1st class mail or packages since 11/22/22. Filed a missing mail claim online on 11/26 and received an email from Elizabeth Moser Bernville PO on 11/28 @ 7am that they are investigating. It is 11/29 and our mail was not delivered again yesterday. I have "informed delivery" set up so i can see what is coming each day and nothing. I had mail to go out in my mailbox with the flag up as well and it was still in my box the next day. Since the PO can't explain where my mail is I will file a complaint at the next level. UPDATE: today is 12/2 still no packages delivered. 1 package was marked delivered but never received. PO checked GPS and told me it was delivered to the wrong address & they would retrieve it and redeliver- that was on 11/29, still nothing.
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December 2022 by A L
This place is as useless as it gets, like biden and all democrats, especially the woman at the counter (i guarantee she’s one) I had to deal with today. Horrible service and they try to tell you something they have no clue about, like my mail box lol. How’s this, you worry about getting the packages delivered to people who have ordered things to be delivered by a certain time instead of not doing your job and screwing everyone that’s waiting for something. Might as well just set up boxes so I can get my mail on my own, I’d do a better job. Seems like the management wether here or usps in general is just brain dead period! The only good person that was at the counter was moved (bad management decision), and replaced with someone who doesn’t have a clue and has no proper answers. Also my mail carrier who is a great person and always on point, but it seems that everyone who tries to do his job can’t accomplish it, pretty pitiful and sad! Time to fire everyone but the veteran carriers and when they retire, set up drop boxes and machines so we can can get our own mail and ship our own things. Management is a bunch of useless people here!!!
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October 2022 by T L
This place is as useless as it gets, like biden and all democrats, especially the woman at the counter (i guarantee she’s one) I had to deal with today. Horrible service and they try to tell you something they have no clue about, like my mail box lol. How’s this, you worry about getting the packages delivered to people who have ordered things to be delivered by a certain time instead of not doing your job and screwing everyone that’s waiting for something. Might as well just set up boxes so I can get my mail on my own, I’d do a better job. Seems like the management wether here or usps in general is just brain dead period! The only good person that was at the counter was moved (bad management decision), and replaced with someone who doesn’t have a clue and has no proper answers. Also my mail carrier who is a great person and always on point, but it seems that everyone who tries to do his job can’t accomplish it, pretty pitiful and sad! Time to fire everyone but the veteran carriers and when they retire, set up drop boxes and machines so we can can get our own mail and ship our own things. Management is a bunch of useless people here!!!
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July 2022 by Roberto Erven
It's getting to the point where mail gets to my PO Box late. I've been getting every Tom, Richard and Harry's mail in my box not my mail. I know someone in Bernville that checks his box every day to find nothing in his box but then all of a sudden he gets all his mail at once causing him to get bills late. Might not be a Bernville problem so let's not point the finger but a whole US Postal service problem? Is the US Postal Service having problems highering help? I appreciate what they do but please give us our mail on time and don't give up highering help. Bill collectors don't give a darn if you bill gets paid late due to Postal Service issues "no excuse ".
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February 2022 by Charlotte V.
I hate to say it but I absolutely loathe going to this post office. Unfortunately, I need to go there for a few things from time to time. Whenever i have gone to the post office, I usually get a woman who is miserable with every person who walks in, literally sighing after every action they take all while rolling her eyes. They make me feel like I've done something wrong when I'm simply just trying to ship a package. I understand they probably hate their job, but that's not an excuse to take it out on customer who did literally nothing than ask to ship a small package. I did get a chance to speak to another associate one time. I don't if they were the manager or post master, but he was AWESOME! He was very nice to me & answered all my questions without making me feel like i was a nuisance. I wish I could give more than 1 star, but every time i go there I get 1 of 2 ladies, both of which are rude. Maybe they're not trying to be but they definitely come off severely unapproachable & I take steps to avoid this post office at all costs unless I absolutely need something from them. God forbid I want a book of stamps; SHEESH!
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April 2020 by Local Guide
The gentleman who assisted me with mailing a parcel was very helpful & kind.
