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October 2023 by DL S.
I contacted them about my problem with my Serta Blissful Excellence - Luna Vista - Plush - Pillow Top Queen and got no response earlier this year to my email. This company makes a promise to help you if you ev4er need warranty service and they let you down big time. I tried earlier this year to get a sagging problem fixed or refunded. And both Gray and Serta dicked me over due to 1.5 inch indentation not being present in pics. But with me on mattress. You can clearly see it goes more than 1.5 ins. Also, on Serta's website it states 3/4 inch indentation, but customer service says 1.5 inches. Either way no one has been any help thus far. Due to other health problems I was unable to file complaint sooner. I have a useless thing taking up half my bedroom. I want to get rid of it and get a refund. Serta Case 04046529 from 3/20/23
[email protected] spoke to Tianna
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October 2023 by Jon Klingerman
Bought two mattresses from here this past year and they're excellent quality. The owner was also very helpful with helping pick something comfortable for me
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September 2023 by Patricia Harris
Huge selection of couches, recliners,mattresses. Reasonably priced. Owners are great, knowledgeable and very helpful. Not pushy at all like cheaper furniture outlets. Definetly recommend.
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September 2023 by Jayne Funson
Very disappointed. Bought living room furniture off the floor. When delivered coffee table and end tables were damaged. Replaced coffee table but end table was on back order. The mechanism in the recliner was damaged and chair did not open and close as it should. Kelly said they would order new mechanism for chair. I bought this furniture TWO years ago and still waiting. I have called and get told still on backorder. Out of their control. I finely gave up contacting them.... it's a shame. My daughter had such a good experience and I unfortunately have not had the same experience. I prefer buying from local businesses but this one I will not support again.
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September 2023 by James Owens
Great experience from choosing color and style to delivery!
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May 2023 by Sharon Opie
My husband and I purchased numerous pieces of furniture throughout the years and just recently purchased and had delivered more. I want to say that they have the BEST customer service as well as delivery drivers. They were very kind and professional. I recommend Grays furniture to anyone. You will not be disappointed.
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December 2022 by Paul Richardson
Great service and selection. Tell them what you need and they show you what you asked for.
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October 2022 by Susan Malkemes
Large selection of merchandise and great customer service
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September 2022 by Debra Napolitano
Saw the sale sign glad I stopped beautiful stuff very nice place people were very accommodating too.Same day delivery and no delivery charge a real shocker.
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June 2022 by Murphy Ed
just found fridgidaire 15,000 btu air conditioner. impossible to find! they have a load of air conditioners!
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February 2022 by Marie Myers
very friendly and prompt. prices are pretty much like anyone else
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December 2021 by Phyllis Drum
Just bought new dining room table and chairs. Reasonable prices and exceptional customer service! Mr. Gray was very helpful and the store offered more options than other stores in the area. It took me longer to drive to the store than it did to purchase the table!!Can’t wait for it to be delivered and will definitely return to Grays for other furniture needs.Great local business that understands customer service.
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November 2021 by beth hunsinger
This family owned business is the best if you need a stove they have them in stock. Please go here
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October 2021 by PA Eckrote
My handicapped husband's sleeping chair broke late Friday night before the Covid-19 pandemic shut-down occurring Sunday. I really had to scurry on Saturday to find a replacement. Luckily, Gray's had a great selection of lift chairs that were mostly in-stock, and they were willing to get it to me that Saturday. Even though the delivery guys had gotten back late from their other deliveries, they re-opened the warehouse just so they could get the chair to my husband to sleep in that night! And they not only delivered it but also set it up in his room and explained the controls, etc. I am still so grateful and hope to get back in there very soon for my new bed!! Thanks all.
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October 2021 by joyce Snyder puterbaugh
Great people wonderful service