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July 2024 by Brian M
When I purchased a phone and home internet, I was specifically told that my bill would be $80 a month if I paid online and $85 a month if I paid at the store. when I went to pay my bill, the employee, couldn't accept my payment because I didn't know the cell phone number attached to the account. And after a second trip to the store, I'm informed that my bill is over $130.00 and my payment is a week early. I was lied to about the total monthly bill. Not at all happy with this place.
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June 2024 by Mariah Andre
Joe is the best! Very professional and cares about helping people. Will definitely be going to him for anything I need here on out!
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February 2024 by Skyler Farver
The price on their website said $99 got there, and they wanted almost $300 to walk out with a phone. I did not take it and went with Verizon. Other than that, the staff was friendly and very clean environment.
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July 2023 by William Gruver
When it says that you close as 7 you close as 7Not at 5 6:00
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June 2023 by DonJuan Mallory
The gentleman there was absolutely helpful, helped me with the issues that I was having with my service. I give that man 100/10 because he's phenomenal.
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April 2023 by Keith Henry
They have only half the phones they have displayed
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November 2022 by Edward Benner
Give them some slack. Maybe before writing a review you find out why they are not open. They worker’s are trying there best 2 work 6 days a week because they are training new people.
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November 2022 by Benjamin Cameron Hunt
Arrived just before 2:45 p.m. on a Saturday to find that no one is here and the door is locked and the lights are off. Google Maps and the door sign and their voicemail all confirm they're supposed to be open today until 7:00 p.m.
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November 2022 by Kyra Carl
Says they close at 7 but in all reality they just close whenever they want extremely unprofessional
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October 2022 by Sharon Pennypacker
I have been with them for awhile now and always had great service. I would send all my friends and family to them.
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August 2022 by Tyler Welsh
Does not know how to answer phone they just kept sending me to voicemail the three times I called in a row which I see to be disrespectful
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July 2022 by Brian Helt
Had problems staying on line,kept kicking me off.Bad reception
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April 2022 by Bryan Bellas
The Manager there, Vanessa H, is the only reason this store gets 5 ⭐️‘s. She went above and beyond what a person who works in sales ever could do. I have dealt with the other people who work in this store, and I’m not sure if they realize they work in phone sales…let alone if they know they’re working at all. Vanessa is the only reason I will be a valued customer, and the sole reason I come to this store. I would rather go without a phone for 2 days to wait for Vanessa to be there, than deal with anyone else in that company. She deserves a raise, and a big one at that!
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March 2022 by Denise Mariano
Called for customer support as per metro t mobile corporate office to mr. John Michael, owner of the hazleton broad st. Store. Left my complaint. Can't get anywhere with hazleton. Thanks berwick. Fred m.
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October 2021 by Eric Mayernick
Great customer support at this location derrick and Tiffany are very helpful ??
