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March 2024 by AJ Edkins
I am a consistent shopper for menswear at this store and cannot be happier with the service I receive every time! I often have returns for a consistently growing son and they are always more than helpful to switch out, provide advice on sizes and make sure I am getting the best deal with my insider coupons. Lee and Alivia are my go-to help every time. They are the best!
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March 2024 by Linda Klemz
I wanted to leave a review for Lee from the Express South Hills Village store. He went over and above to help me and make my shopping experience exceptional. I can truly say that he made my day!
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March 2024 by Ang M
Usually never leave reviews, but they were so unfriendly here and the employee cussed towards us as she was walking up to the counter to help us after asking politely for help on a return :(
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October 2023 by Angela Abt
My son procrastinated on ordering a dress shirt for his sister's wedding that was available online only. I went to the Express store at South Hills Village Mall on a Sunday. We needed to leave to go out of town for the wedding on Wednesday. Lee was very helpful and was able to find the shirt we needed and get it expidited and we received it on today! (Tuesday) Thanks, Lee! You deserve a payraise for the great customer service!
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May 2023 by danielle
I went to the Express in South hills village and had terrible experience with racial profiling. I arrived as all the stores were opening and I decided to check and see if Express had any jeans or graduation dresses. I had items in my hand ready to try on and was continuing to browse the store. Let me mention there was a white gentleman in the store when I walked in and he was also alone and browsing items, trying on blazers etc. I did not see the women working approach him ONCE. Originally they did the usual customer service bit. The “hi, how are you” etc. But I soon realized that I was being followed when I would turn and see the employee folding items that did not need folded always within arms reach of me. I started to think I was over reacting until I made two loops and each time the employee was right on my back. It was roughly 10am nothing in the store needs fixed at that time and she wasn’t cleaning up after me because I knew what I came there for so I was not searching through items. After realizing I was not wanted I placed my clothes where I picked them up and walked out. It’s crazy how in 2023 you can judge me by my skin and assume I’m going to steal but know nothing about me because if we put our lives on paper excluding race, but noting finances I can guarantee those that employee would be deemed “most likely to steal”. I hope the old woman who was working on 4/28/2023 around 10:30/11am sees this and SHAME on you. I hope you have the life you deserve.
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August 2022 by Elaine Dorsey Moss-Dorsey
From evening wear to causal one stop to look elegant.
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September 2021 by Josh Bickle
So this is not directed at this store but their online service that is horrible. I purchased a suit 2 weeks ago. A few days later, they cancelled the jacket only. I went through their CS to assist in reordering so the jacket would arrive on time for an event. Well 2 days later, I got another email of them cancelling the jacket. So then I had to go buy elsewhere and have a pair of pants that aren’t needed. When speaking w their customer service online, the only thing they would say is sorry and that they would give me free 2 day shipping on a future order. Such a waste of time and poor excuse of customer service. Sorry to this store for receiving this review.
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August 2021 by Susan Wilkins
Sales associates are very unfriendly and act like it’s a major chore for them when returning items. They make faces like rolling eyes etc very immature. I do not experience this at other Express locations just South Hills.
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June 2021 by Nicole Noel
Not the most friendly staff, but if you approach them they are very nice. They are also helpful if you ask, I think this is part of their sales approach, I heard they aren't allowed to talk to customers first. The clothing is always so cute and there's always good deals and every time I go it seems I have a $15 reward on my account. The sales associates frequently give my coupons to use as well if I don't have any. They have a wide range of sizes and it's never to crowded so you don't need to wait in line to check out or try on. This store credit card is probably one of my most used!
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December 2020 by Sarah Brown
Extremely rude manager. I presented her with a coupon that specifically noted it can be used with “other store and site wide offers”. With an attitude, she immediately said “there’s a store wide sale going on, that can’t be used” without even LOOKING at the coupon. The disclosure wasn’t even in fine print, it was in big lettering!! It takes a split second to glance at it and READ. In addition, the item purchased rang up incorrectly in the system, and when I pointed it out, it was an immediate reaction to be defensive and basically disregard my correction. Maybe as a “manager” she should actually be able to read and take what customers say into consideration before jumping down their throats with a nasty attitude.
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September 2020 by Erin Flynn
Absolutely rude employees
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August 2020 by CMK
Love Express style, but find it to be a little expensive. Luckily this location has a decent sale/clearance section, and honestly I feel like the entire store is constantly having some sort of sale anyways. Employees here are friendly too
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July 2019 by deepa verma
Good deals
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July 2019 by Nathan Scippio
nice lot of of racial profiling goes on by security that needs to be addressed the next time this b.s. happens they'll be talking to my attorney
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May 2019 by Julie Colteryahn
Every time I come to this store I am blatantly ignored by employees, who are too busy talking to each other. No one watches the front of the store, no one seems to want to be there. I've worked plenty of retail jobs and I wouldve gotten fired if I was as useless as these employees. If I'm going to pay for clothes that are this expensive I'd rather go somewhere where I am treated like a person.