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February 2024 by Don H.
Tried to do a walk in and was given a 2 hour wait window.I left and made an appointment for the next week and was taken within 5 minutes of my appointment.Blood work is not like ordering a cheeseburger! It's a small and busy office because of the location. Make an appointment or relax and wait!
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February 2024 by Marcus
Do not go here unless you enjoy cold service and mass confusion. Take the advice of every other person that’s left a 1-star review. The staff here should be ashamed at how poorly they handle their business. We arrived at 11 AM and upon checking in were told that the next available appointment was at 12:20. After having come back to the office, we WAITED OVER AN HOUR. A total of 2.5 hours waiting on getting blood drawn. I’d be surprised if someone from their office even reads these reviews given how many others have poorly reviewed this location.
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February 2024 by Skylar Cornelius
I don’t recommend this place at alll!!!! I’ve never had to wait almost 2 hours for an appointment. You sit and sit and they screw up or don’t even try to make the appointments more important. Do not recommend
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January 2024 by Karina Magnollay
Rushed through process just to find out they used the wrong tube one week later
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December 2023 by Sarah
DO NOT GO HERE. The staff dont acknowledge you they just walk by you. I had made an appointment a week prior and when i check in with the check device it says appointment not found. And to do a walk in it said the wait time was till 10:40 am but denied that too when i have tried to click on it. I recommend avoiding going here or any quest location save yourself the trouble. 0/10 for this place.
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November 2023 by Jerome Sadlo
Services are fine, but it says walk-ins welcome.. anytime we've tried they just say there's already other appointments... So no, walk-ins not welcome
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November 2023 by Diane Rukmini B.
For years I had terrible trouble with blood tests and IVs. The women at Quest are highly skilled and don't have any trouble.
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October 2023 by Page S.
So I tried 3x to make an appointment with Quest. The first time it just didn't go through. The second time. They couldn't find the correct order for the test they were supposed to do for me, ordered by my doctor. The woman took my bloodwork anyway and guessed it was for something else. I then went upstairs to my doctor who found the order on the system twice. So they applied it a 3rd time. Also printing me out a copy, so they wouldn't try to pull shit on me again. When I'm for the test again Saturday morning at 9am. The place was empty, but the only time available was 11:20am. Each time I have tried to set an appointment with them. They tell me they allow walk-in's only. Also there is never anyone available at the front desk for me to ask any questions about anything. So we waited until 11:20 for this test to be done again, after going in. The woman(wish I got her name.) was very rude, and has absolutely zero social skills. Claimed they couldn't do the test because it takes a hour to do so. She stated I should have made an appointment or came in earlier. I explained that I have tried this multiple times and that every time I try to set a appointment they tell me walk-in's only. That I have also been here since 9am!! So she complains that she will just have to stay late for me "she guesses" . I wait for about 45minutes instead of the required hour for her to do the blood work, she bruised the hell out of my arm, it took a few minutes to stop the bleeding after I left. Never using this quest location again! They are clueless and unprofessional, and completely rude
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August 2023 by Kayla M.
This place is a mess!!! I understand low staffing issues but it shouldn't take over 45 minutes to pick up a sample cup the was ordered to the location. Not to mention the rudeness and unwillingness to help from the staff when asked when I could get my sample cup
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July 2023 by Lyonel W.
Horrible scheduling system, many older individuals waited for hours due to not understanding and completing the checking process. When the they were able to ask a "live" person, she stated "well did you check in?" She didn't double check to see what the issues was and ignored the fact that they needed assistance. I personally waited an hour past my scheduled appointment, made 5 days in advanced and I came in an hour early so I wouldn't be late. Dozens of people "walk-ins" were taken before me. No explanations were given or apologies offered.
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May 2023 by Katie D
Most cold and unwelcoming lab I've seen. We had an appointment, there was only technician working so we still had to wait past the appointment time. Technician was not friendly in any way, just mumbled orders. I understand they do this all day long and are on auto pilot, but a little compassion and a smile goes a long way.
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May 2023 by James Rieker
Usually pretty punctual with getting you in at your reserved time. Fast registration. You can wait in your car if you like.
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May 2023 by Paula Bauer
Absolutely disgusted by this lab. Seems they don’t even DO the test ordered prior to my surgery at this location. They still took five vials of blood, one SPECIFICALLY needed for surgery, apparently unaware they don’t do the test, and I was not told until the surgeons office contacted me the day before surgery to say I didn’t get the work done . I had even asked the phlebotomist after each vial what it was for and she repeated each test ordered. She clearly believed the test would be done. Now I’m facing delays and stress at an already difficult time.I need to redo the blood work and won’t be going to Quest.
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May 2023 by Kate Vozar
The worst Quest. Sat for an hour in empty waiting room while listening to the THREE workers laugh, joke,and run around behind the door. Was late to work. Was unable to get the bloodwork in a timely manner. It was ridiculous and unprofessional.
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April 2023 by Johnny Saint-Lethal
Can you not talk about employees spilling coffee while we wait five minutes AFTER we we receive a text saying you’re ready. Can you wear your mask properly over your nose? Then walk so far and fast ahead of my 70 year oldMother instead of leading her to the hall? Who is training at bethel park? FAR cry from my Lebo
