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January 2024 by J Naugle
A Great a company when you need them the most!TRUSTWORTHY - DEPENDABLE - PROFESSIONALMy daughter broke down with a flat tire late Friday evening, with a young child in her care.I called them after hours, used their emergency service option, spoke directly to their manager, and within 20 minutes the tow truck was assisting my daughter.When it meant the most, I genuinely felt my daughter was in good hands with Austin’s Auto Service.Highly recommend!
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December 2023 by Supertimbalero257
These people don't care about the customer. They wanted to charge me almost 3 hours of labor for a 25 minute job. $700 to replace a starter? Deception at its finest. They're ripping off the poor people that don't know anything about cars. I bought the starter myself and I'm going to do the job myself. Rip off can't say it enough. Stay away and don't be fooled. They come off as friendly and nice but that's the deception, they will turn around and screw you and stick you with $1000 bill for 25 minutes worth of work! Never again man. Never again.
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December 2023 by Janice Somewhere
I can say when I need to take my car in for inspections, new tires , oil change, etc I use Austin's. I am truly satisfied with this company. And I don't have to 2nd guess them. They are good and honest. Since I have started to use Austin's I see no reason to look for another service center. They are extremely good and honest.Service: Tires
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December 2023 by Thomas Shafnisky
Yesterday at just after 3PM I noticed my battery wasn’t starting my truck as strong as it normally does. My fear was that it was at end-of-life. With the pending cold weather last night I figured I have to get this replaced ASAP. I called Austin’s Auto to see if they would happen to have my truck’s battery in stock and Jaime (sp) cheerfully checked her inventory and told me that they have a “good” battery replacement and a “better” battery replacement. I told her I would take the “better” battery and asked when she could squeeze this in. I was expecting a few days but she told me that if my battery was giving me those signs now, it’s best to have it replaced sooner so I headed over there. The tech took my truck, changed my battery and had me back on the road quick! While there, Austin’s did a courtesy alternator check to make sure there wasn’t anything else wrong with my electrical system and all came back good. Also, they did a complimentary tire check to ensure all tires had enough tread - that was nice because I know the bad weather is really coming soon. I highly recommend Austin’s Auto - everyone in the office is great to deal with and their techs are first class too!
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December 2023 by Scott Cheatham
Austin’s Auto Service has been completely rebuilt/remodeled & has a great atmosphere, very nice employees and new equipment to service your vehicle(s). The ONLY reason I could not give it 5-Stars is the cost of their services are quite frankly, astronomical; compared to other local service centers.If you are ok with paying the much higher service prices; then you won’t be disappointed as the quality of service is there as well.
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December 2023 by ryan michaud
This is my first experience at Austin's Auto and I have to say I was very impressed. I greatly appreciated the text message updates with a detailed outline of their findings and recommendations. I will definitely be going back here and highly recommend this shop to anyone who might be looking for an honest, and reliable mechanic.
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November 2023 by Brittany Werner
Austin’s is amazing for all your car maintenance services! They are super reasonable and keep in contact you throughout the whole service. Super personable crew as well, they make you feel like family!
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November 2023 by Christina Knittel
Unlocked my car for me pretty late in the evening. Very quick service at a reasonable price. Thanks again!Service: Car lockouts
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October 2023 by eddie bannon
I was taking my vehicle there for a while. Seems like they try to be honest with you at first. And then once you start going there, that's when. I was deceived I was told I only needed shocks and ab alignment but then when I made the appointment I was told that I also needed rear control arms To complete an alignment because of a seized bolt. And when I took it there that ended up being an extra 1200 from what they cost The funny thing is. I paid for front end alignment previously and add new tires. And this is what my tire looks like now.. This is sad because I did like going there. And now I have to question If i'm going to keep on going there
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September 2023 by Matthew Winkler
I've been taking my cars here for slightly over 1 year. Have always had great experiences. One time I took my car for an oil change and they let me know that the oil was super clean and still good and I should wait on my oil change. They could have just taken my money but honesty goes much further. Would definitely recommend Austin's.Services: Tires
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September 2023 by Dr. Stephen Peters
Austin’s Auto does a phenomenal job. Prices are reasonable customer service is communicative and kind. They listen to you and carefully look into your concerns about your vehicle and communicate to you what they found while also providing you with details on future car care needs.
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September 2023 by Jared M
My cars lowered, towing companies usually give me a hard time but Austin's was great. The driver Eric got my car hooked up and delivered to the shop right on time. Ill definitely be using Austin's going forward when in need of a tow.
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August 2023 by Jessica Davies
Great service as always. The first time I ever went to Austin's, Nelson told me that he works to establish relationships with his customers. I have always felt super comfortable at Austin's Auto and I love the staff there. I would not trust anyone else with my car. They have always explained to me what's going on with my car in a way that I can understand. They'll show me pictures of problems with my vehicle or take me right to it to show me. Since I've always had such a great experience with Austin's, when I was running a career day for my eighth grade students, I asked them to come. They brought a tow truck, an suv, and a Tesla for kids to look at. The kids loved it and so did the teacher that was with the group. He told me I have to get them to come back next year. When I wrote a thank you note to them for coming to career day, I also received a thank you note for including them in career day. I appreciate Nelson and his staff so much.Services: Air & cabin filter replacement
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August 2023 by CC F.
I've been going here for a while and have never received anything but exceptional service from them at a fair price. The program they use to text the status of your vehicle, as well as the ability to accept or decline each individual service through a link, is fantastic. The explanations of every recommendation are clear and the price is always laid out for you. I recommend them to anyone looking for a trustworthy and dependable mechanic.
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July 2023 by Anita Dickson
This was our first experience with Austin's since we recently purchased our Tesla Y. We were very impressed with the administrative assistant being very well organized and the crew being very careful with keeping our new vehicle - well...'new'.We now know that we can trust and depend on our new relationship with all the professionals at Austin's Thank you for a great, first experience! John & Anita Dickson
