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July 2023 by Justine Brown
I like Embassy a lot. I really like their mortgages. Staff is usually efficient and knows what they are doing. ...but does anyone else feel weird when they walk into this lobby? Maybe it's just me, but the set up is a little odd with no tellers behind the traditional desk. I never really know where to go.
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May 2023 by Cheyenne Reiman
I've never had a better experience with a bank than I have at Embassy. All of the staff have always been helpful and have gone above and beyond to meet my needs. Their rates are always competitive and they operate without unnecessary fees that other local banks do.
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May 2023 by Mohamed Basyouni
If i can give a 0 star I would. I have Never ever dealt with someone with the attitude or negative energy like I did with Michael the “ Branch Manager” Terrible Terrible Terrible service with a nasty and disgusting attitude. Doesn’t know how to speak with people. Doesn’t know how to comfort his customers. Again terrible and nasty attitude. I’ve been a customer for almost 2 years and will be closing all 4 of my accounts with Embassy Bank. I hope you don’t think just because you have the power you can abuse it. Very disappointed in my experience. ZERO ZERO ZERO STARS ⭐️ for the way you speak to other people. TERRIBLE CUSTOMER SERVICE. MICHAEL. Thank you.
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March 2023 by M G
We opened up a small business checking account and Michael G helped us he made it so easy and fast I couldn't believe it he informed us of everything we needed to know he was on point and we appreciated that he was very friendly. We want to say thank you to Michael for his help we will be using that branch because of him
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January 2023 by Latrobe Consulting LLC
The entire Embassy bank team has provided our family the best banking experience EVER!!
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December 2022 by Anthony Ramos - Century 21 Ramos Realty
Great local bank. Staff is always friendly and very helpful.
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June 2022 by Anthony Gonzalez
Crystal is a wonderful banker!
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March 2022 by Behmer
It's a bright, vibrant, local bank staffed with very friendly, competent, hard working individuals that are ready to serve the needs of their customers. Laurie, Crystal, Emily and Mike are the reason why I bank with Embassy.
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March 2022 by alexander m
It's a dark, dingy, oxygen-deficient dungeon of a 'bank' staffed with lazy, unfriendly and blatantly incompetent individuals sitting at unpartitioned desks gossiping away right in front of customers. Truly disgraceful.In summary: Absolutely NONE of the staff should be engaged in ANY line of work that necessitates direct interaction with the public.
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March 2022 by J Davis
Fabulous staff with a special callout to Michael who has always been incredibly helpful. Very pleased with the service and support we have received
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February 2022 by Anthony Pompa
Embassy Bank is a local Bank. Michael was super helpful getting a new account set up and we returned because of their generous small loan program at 0 percent interest.Great.
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January 2022 by Mike Dingus
The customer support is great. However, I've had to ask for a new debit card three times now. Not to their own fault. What is frustrating is the fact that it takes 10-14 days to get my house. I live 1.5 from a branch. I've used TD Bank before, for years actually. They print me a card on the spot. And CapitL One never took more than 5-7 days to send the actual card. But even then they'd send me the card details on the spot in case I needed to use it online. It's been 10 business days so far with no resource to use my income because this bank is so small and unstaffed. I do recommend at all.
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December 2021 by Scott Korin
I have always had great interactions with employees. in fact, right now someone at the branch on 378 is doing me the kindness or counting around $800 in coins from my wife's school's fundraiser. I understand how inconvenient this must be but it is being done very kindly.My church also uses Embassy for its checking and savings and the bank has always been very diligent with making sure the right people have access to accounts.
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October 2021 by Anne Redding
Best bank in the Lehigh Valley!! Friendly, knowledgeable bankers, make everything easy for me. Beautiful, welcoming inside. Not your typical bank!! Love you guys!
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January 2017 by Beverly Stephanko
The Embassy Bank at this location is by far the best bank in the area. The staff is always courteous and interested in what they can do to make your banking experience better.
