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November 2023 by Audreana Fennell
Jack Williams Tires of Bethlehem made me feel welcomed and valued as a customer. I brought my moms car there for a few things & Erica was very friendly, and helpful! I would recommend them for all your car & tire needs.
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November 2023 by Claire Carpo
I called for appointment and they have a lot of availability, easy to schedule.Dropped off my car for inspection, everything went well, got it on time. Staff were pleasant and friendly, so far I’m satisfied with the service.
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November 2023 by Daniel Sienkiewicz
I woke up this Sunday morning to a dead battery in my 2018 JeepCompass. I jumped the battery and decided to drive it around to “juice up” the battery. Next thing I know, I cannot accelerate past 18 mph! I’m thinking, “This is very bad and it’s Sunday! I have an incredibly busy week ahead of me and now I have no car!” I started thinking of plans for tomorrow (Monday) morning about where to take my Jeep and address this problem and how I’m going to get around my stressful Monday. Then a friend of mine told me that Jack Williams Tire & Auto Service in Bethlehem, PA is open on Sundays to 5 PM. I re-jumped my Jeep’s battery and decided to just drive the 5 miles there at 18 mph. Luckily, I was able to accelerate more. When I arrived at Jack Williams, I described the vehicle’s problems and my dire situation and schedule with the week ahead. The staff was beyond fantastic! They were professional, caring, understanding, empathetic, and very knowledgeable. They immediately did a complete diagnostic check and found out it was only the battery. I braced myself for a worst case scenario diagnosis, but all I needed was a new battery! You can imagine the relief I felt. They said they can replace the battery and have me out the door in 20 minutes! I said, “Let’s do it and thank you!” I then decided that since my car was already in the auto bay, I asked for an oil change and tire rotation while I was there. They obliged my requests and in 30 minutes, I was on my way home with a major burden off of my shoulders! The Jack Williams staff could not have been nicer and more professional!!! They all get a solid 5 stars from me and I highly recommend the Jack Williams Tire & Auto Service Center in Bethlehem, PA.
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November 2023 by Asalia De Nyahuma
I am overwhelmed with joy. Normally I go to a different jack williams but something told me to come to this one to get some air. I was immediately greeted by Ean and he helped me with air, but also told me my tire was not so good and offered me a deal I could not resist. I greatly appreciate his amazing customer service and his warm welcome. Thank you for such a great manager. It’s time for a raise or promotion. Thank you Sean.??????
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October 2023 by ivette calo
Carlos was awesome. He assisted us in our greatest time of need he was respectful he was smiling. He was such a pleasure to deal with. I wish every person at every tire place was nice is this guy he’s definitely a five star plus.
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October 2023 by George G.
Carlos the best person we ever dealt with in this difficult time in our lives we are so grateful to you & your staff above and beyond service will recommend you 1,000% ! I would given you TEN STAR RATING IF WE COULD ! Thank you from our hearts George & Doreen Gatanis P.S. Straight up ** Carlos you are AWESOME !
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October 2023 by Linda Marlow
Nice, clean place, designed for waiting. However, the time it took from my arriving for a simple state inspection was long. There were 2 bays empty with worker standing and talking. The waiting area is designed for waiting, but their business model for time is a failure.
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October 2023 by Krista Demyan
Cat was so great at helping me asap with getting my tires fixed. Got me in right away and was very personable. I believe the tech name was Nick and he was great as well fixing the tire and also courtesy checked my brakes and oil as well. I’ll definitely be coming back for future services !
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September 2023 by Jeffrey VanHorn
Took for inspection, knowing that it would need tires. They did in fact, fail it for the tires. However, they then informed me that they could not secure tires for a Ford F150. Probably the most common vehicle and tire on the road. Was forced to go somewhere else to get the tires and then had to pay a second time for the inspection. It was a joke. Will never go back. Worst thing that happened was Mavis tire taking over this place. …..
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September 2023 by Haley Mandell
I have used Jack Williams three times now to help with new tires and each time I call I get a response and they’re very friendly and timely when I bring my car into the shop. Definitely will be a long time customer and definitely recommend
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August 2023 by Stacy Farrell
This is the first time I brought my car here. I don’t have a designated mechanic. James and Nicole were awesome!!! They took their time to explain everything to me regarding my inspection. They were open and transparent. I will definitely bring my car back here!!!
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August 2023 by Adam Swercheck
James and Nicole will take good care of you. Explained the issues well, presented options, and allowed me to make a decision that fit my needs. Great experience all the way around.
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August 2023 by Kia
I called in a panic that I needed to have all four of my tires replaced immediately and was told to head over. I arrived and discussed with Carlos what problem I was having. He wanted to have all the tires checked before ordering them. Rafael thoroughly checked the entire car and came upon some required repairs that I was not aware of and they fully explained as well as showed each individual part of the discussion. Due to my vehicle being an oldie but goodie, Carlos had to make a call to find one of the parts that I needed. It’s the small things that go a long way when keeping a great rapport with established clients and it’s greatly appreciated!Oh, I almost forget to mention…. I didn’t have to replace my tires but Rafael worked his magic to get me back on the road safely.That’s what customer service is all about!!!!
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July 2023 by Dean N.
3rd year in a row that I schedule an appointment for an inspection, and they come up with some excuse after i arrive that they can't do it. They don't call you before hand, they let you waste your time showing up and then give some b******* excuse.2 years ago: "We don't have any inspection stickers"Last year: "We are now a Mavis discount tire, our system isn't updated yet"This year: "Our systems JUST went down"Mind you these are APPOINTMENTS made days ahead, and I receive a confirmation email from them. This place is a complete joke. Don't go here...
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July 2023 by Corrinne Stumpf
Went in there for an emergency tire since I caught a nail in mine. Sorry I made you guys walk too far to my car lmao. Anyway, quick, efficient, and reasonably priced service. Thanks again ?
