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March 2024 by Becca P.
READ THE OTHER RECENT REVIEWS AND BEWARE OF USING JENSEN MOVERS! UNPROFESSIONAL, RUDE, AND DECEPTIVE! WOULD GIVE ZERO STARS IF POSSIBLE!!! If you'd like a detailed account of our experience, please keep reading below. The actual moving crew was fantastic but the admin/operations team running Jensen movers are awful. They severely underquoted our move even though they explicitly told my husband that they are usually within 5% of their estimates, and they completed a thorough walk through of entire home including our attic and basement crawl spaces, as well as our shed. When it comes to moving, you want to choose a company that is honest, is fair, and is transparent. Based on other reviews, it would seem our experience is not unique. Here's our experience: Estimate: $5,950.18 Actually Billed: $8,330.86 + $500 deposit = $8,830.86 We would've been happy to pay our bill without question had it been accurately quoted. But you can imagine our surprise when we're told the company is usually within 5% of their estimate and the invoice was 48% more than the estimate. When we questioned this on the phone prior to paying the bill, Nick P. said he didn't know how the estimate could be so far off, but that we needed to pay our bill in full or else the movers couldn't get paid (however, as a business owner I know that there are more operating expenses than just the employee's pay built into the local move hourly rate). We were told if we didn't pay, that he would instruct the movers to leave with our belongings. The movers also told my husband they were instructed to stop working until we paid the invoice. So we had no choice but to pay our bill at that time. No apology was offered either by Nick P. - just you need to pay or the movers need to quit the job. Very disappointing and awful customer service. Nonetheless, we were told we needed to pay in full and we could submit a refund form. To no one's surprise, they refused our refund. I've attached pictures of our submission for our refund request and Jensen Movers reply if you'd like to read those in depth. Their argument was that my husband was asking for more people and more boxes because not everything would fit in what they brought. AND THAT IS THE ISSUE! They did a COMPLETE walkthrough of our home and saw all of what needed to be moved, which included the wardrobe that they identified in their response to us. At the walkthrough, the Jensen movers representative told us it was no problem to move that for us. Even with doing a complete walkthrough, they came completely unprepared for the move. Not enough man power, not enough boxes, not enough trucks. So we got hit with a surprise final invoice because this company was not able to accurately estimate what was needed for our move and what it would cost us. Again, I have no problem paying for a job. My problem lies with the company severely misquoting us (after boasting about how accurate they usually are), and then providing horrendous customer service when we were voicing our concerns/distress with the much higher invoice total. Overall it was a terrible experience for us using Jensen Movers. ZERO STARS!
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July 2023 by Patty G.
Also, we submitted a claim for damaged items. I think Jensen didn't know how to handle the truth and was upset with my honest reviews, that they denied our claim (see attached).Jensen responded to one of my reviews unprofessionally. Take that as a RED FLAG and find yourself a reputable mover.
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March 2023 by Linda D.
It is difficult to give Jensen ANY stars - working with them was an absolutely horrible experience. We have moved around the country several times and NEVER had such a bad time with a moving company. Their estimate was higher than others, yet we selected them because they were supposedly a long-time family owned business that cares about its customers. Nothing could be further from the truth.We moved from Doylestown to Charleston where we built a house. Originally we were going to send some things to both Charleston and Colorado, but that wasn't necessary so we were able to send everything to South Carolina - even though they were suppposed to have separated our belongings into shipments for two locations. That was a joke!!!!!They lost stuff, broke stuff, sent our belongings in two shipments to Charleston and because one truck came in May and the other in June 2022 (they said they were short a driver) we were charged for June storage - which, by the way, was way higher monthly than the estimate!!! (quoted $1950/month, charged $2400/month, automatic withdrawal, the only way they would work). Right up front we had told them we weren't sure how long we would have our things in storage. Once we got a move-in date from the builder, we contacted Jensen and they said they would send things in two truckloads, one to "hold us over" until everything could be dellvered. In the first shipment we received a hodge podge - no chairs, one kitchen table with no legs, a mattress with no bed, no dishes or cooking utensils, etc. It was quite a challenge trying to move into a new home for the weeks we waited. Now, after getting settles and assessing the situation, we have been trying to reach a settlement. I'm supposed to know the inventory number of each item that was destroyed, have receipts for family heirlooms that were broken, as well as receipts for a dog grooming table and 84" television that are missing. Pictures aren't enough. They obviously don't want to give us any satisfaction and don't appreciate their customers. To be honest, I have no idea how they are still in business.They have a brochure that says they're a caring family business and that is not the case. They have shown no concern for our situation and have made it clear they will not offer any compensation for the lost and damaged items, inconvenience of not having beds, chairs, kitchen items, etc., and being treated rudely, making the moving process stressful and most upsetting. I would never ever recommend this company to anyone!!!!!
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November 2022 by Dawn M.
Unfortunately, I did not have the opportunity to read the recent reviews as we moved with Jensen in August (most to storage, some to a transitional apartment), then again in mid-November 2022 (storage to new home, and apartment to new home). Bottom-line, they talk a great game, but they just want your money, pure and simple. Check every bill! And the front desk is not helpful, in fact, she was downright rude and dismissive. The movers were terrific people but failed to hook up the washer and dryer unit as it was connected in the previous home. We hired a handyman to install. They also charged us $455 instead of $325 for storage, and stored boxes and furniture that we said were NOT to be stored. We had to contact them to get those materials out of storage. We are still missing a box of bowls, but fortunately only had three items broken; however, we do not have receipts for the items (a bust of Bach, a Christmas decoration, and two margarita glasses), so we won't even bother to put in a claim. Over $10,000 later, the move is finally complete. I wish I had done better research for both reviews and pricing. Now, I am off to write them a letter, which I am certain will be ignored, as have been the previous emails requesting the owner call us.
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September 2022 by Jonathan R.
Stay as far away from this outfit as you can. We have moved interstate via corporate relos at least 7 times. This was hands down the worse experience ever. They damaged goods, missed deadlines, dodged responsibility, lied, packed my Harley on it's side strapped to the floor on blankets, lost items, packet our family videos and computes disk with tools including and industrial coupling magnet (yep) and erased everything. I could go on.... Probably $15k-20k in damages not counting things that cannot be replaced. Do yourself a favor and don't believe anything they tell you. Keep looking for a different mover.
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August 2022 by Deb K.
We moved from Pennsylvania to New Jersey recently. The office staff was responsive to our questions and needs. It was very hot when the truck was packed and unpacked. The packing team was quick and very professional. They asked for ice, which I purchased and I also bought them ice pops. They were great! The delivery team was at best poor. The supervisor was great, his team however was not. The men argued, cursed and one was particularly unpleasant. ( I called the office about this person after the move). They also arrived unprepared for the job. All items were wrapped in plastic. We had to lend the men utility knives to cut the plastic. They took the utility knives with them when they left (note: we were reimbursed for these). Every box was labeled with the room they were to be delivered to. The team brought all boxes to the basement. Boxes clearly labeled fragile were put on the bottom of piles..several items broke. Our patio set table was damaged. My shoe rack and a 3 drawer drawer cabinet were destroyed ( they told me, I never saw these items). The amount of damages was not enough to file a claim. I was very disappointed with this company.
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November 2021 by Stacey H.
The Jensen Movers were amazing! They were right on time, extremely professional, great personalities and sense of humor! They moved us from a big 5 bedroom 2.5 bath house we had lived in for almost 22 years into a smaller 4 bedroom 2.5 bath house with several less rooms. Although stressful for us, they were so helpful and patient, offering good advice. We would definitely use them again and highly recommend them to anyone!
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June 2021 by Jessica A.
I made an appointment for a representative to come to my home and give me an estimate for my move. The representative did not show up for the appointment and did not call to cancel. Seems consistent with the other reviews I've read online.
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June 2021 by Frank M.
Used Jensen Movers in 2000 and were VERY disappointed. Many items were damaged, some items stolen, and a huge price bump from quote. They were not responsive to our needs. DON'T USE THEM!
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May 2021 by Concetta M.
ONE STAR IS TOO MUCH! Not only were there many damages to our furniture & belongings, they were grossly negligent with items we had in storage for just 1 month!! They lost many things which were stored. The company owners would not return our calls & would not repair or replace anything. DO NOT USE THEM! Please Spread the word.
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December 2020 by Pat H.
We were truly shocked with the way our 15 hour move day. Our 2 movers were very professional and kind. We originally had 3, but the 3rd person had some type of issue and walked off the job - no replacement was attempted. Not a good way to treat a repeat customer or employees.
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October 2020 by REENU MERIN
Awesome people
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July 2020 by Sherry M.
Moving can be such a stressful time and even more so these days. However, Jensen Movers really did a great job from beginning to end and made a difficult time easy. Extremely professional and their service was beyond my expectations. Highly recommend them!
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July 2020 by Michael S.
Talk about predatory and unethical business practices...Jensen excelled in both! They provided an early estimate prior to packing and again after everything was packed so we could confirm the cost of the move. Loading the truck went just fine...kind, courteous and hard working staff made short work of loading the truck. On the day of delivery, i experienced sticker shock when told my cost would be DOUBLE the estimated price! Since they held all of my belongings "hostage" until paid, i had to scramble to get $3500 in secured funds upon delivery. So, bottom line...beware of Jensens bait-and-switch pricing policy. They will entice you with a low-ball price and then inflate the price to complete the move. The office staff is rude and ruthless - shame on them for taking advantage of families during the very vulnerable experience of moving from one home to another.
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June 2020 by Susan C.
Jensen Movers has handled residential moving for our family for many years. Their personnel are courteous and detail-oriented professionals. The crew works efficiently and is respectful. Most recently, they handled moving from a large townhouse with 30 steps, on the most hot & humid day in June. With energy and commitment, they completed the job in less time than expected. True teamwork was evident. We recommend Jensen for any residential moving.
