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January 2024 by Madalyn Hatch
had to get this bank for a fixed auto loan with Star Auto. not happy with the results from Star Auto's customer service or my purchase with them. to make it worse, this bank is so complicated and almost everything in regards to logging in or paying a bill never works for me. every single time i get an error that my password is wrong, ive been locked out of my account multiple times and always have to call the customer service, at least they are nice but i cant wait to get free of this loan
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December 2023 by Wilfredo Aponte
Great bank experience! The staff always friendly and welcoming
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September 2023 by Grace G
Helen Meski fixed everything. Thank you, Helen!!!First, my husband has been using M&T for 15 years. We went in to cash a closing check from the sale of our home. They told him he could not because of "policy." I was there, with my ID, and he was prepared to add me to the account because the check was in both of our names. They said no. They called me his girlfriend, which I quickly corrected. Felt rude to assume relationships based on just last name. They also talked in Spanish in front of us to each other, instead of English. Also felt disrespectful and unprofessional. They did not provide a course of action, so we could not cash our closing check.
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July 2023 by Saray Paniagua
Very little knowledge of they are doing. Disappointed 100%
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November 2022 by Amy Phillips
I wish the ATM was in the drive thru but teller was very kind to tell me it was in the front of the building. I bet she gets that question like 10 times daily ? thank you!!
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May 2022 by mick king
The slowest bank on earth. Only one person working the counter plus the drive up window together.
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February 2022 by Shanza Aslam
Really nice and accommodating staff. I dealt with Helen and she was very helpful.
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May 2021 by Stephanie Medwid
The atm never works. I’m here right now after working 14 hours to deposit money and I can’t because the atm won’t even accept my card! There’s only one location in Bethlehem (and what seems to be the rest of Lehigh valley) and the mobile banking is so out of date. The most annoying and inconvenient bank I’ve ever had. Don’t recommend and will definitely be switching.
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May 2021 by Pete Roc
For two years i been having nothing but problems with this bank. First the sent me the wrong custom debit card... Then every time i use there ATM it would be 20 bucks short and now they stole 300 bucks from me! RIght now i am closing the account and will go with PNC !
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December 2020 by Sarrueche Rose
I have been banking at M&T for 17 years and the staff has always been outstanding, courteous and willing to help me with any transaction or issue that may arise with the utmost professionalism. I wouldn't dream of banking anywhere else.
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December 2020 by Tasleem Khan
Went to this bank in Bethlehem, PennsylvaniaThis morning and a worker name sue was very unhelpful and not doing her work why hire her .firstly I normally deposit /cash my work check weekly being there today she say I cannot because it's not m and t check and rudely say do you have an account I said yes I have two accounts plus my wife have two as well .she said they is out of staff and cannot cash the check I went to PNC . And had it cash .even tho it's not pnc check .workers like her really makes a business look bad .I used to really like goin there but she changed itAnd was happy about it .,seems like she don't cares anyway I have like four accounts between me and wife will slowly remove cash and close them .......lazy worker SUE .Happing on Friday the 4 2020 around 9 30Hope some one can look into this
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February 2020 by Family Rivera Adventures
They were great taking care of me. Not a long line, quick.
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February 2020 by Michael Leggett
usually use another branch but when down this way I have used the branch. people are friendly, happy and fast. Love M&T bank
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January 2020 by D R
Staff takes FOREVER
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November 2019 by kgehris
Unfortunately I'm stuck with them for my mortgage at the moment, but I will never use them for any other services. A little while back I made my mortgage payment on time directly at the branch and I had the receipt in my hand showing that. Later that month, I got my next statement plus a late payment fee. I called them to see what that was about and they wouldn't accept the fact that I had proof that I made my payment on time. Eventually they agreed to waive the fee, which was fine, but what irritated me was that they had the nerve to say that they waived it as a courtesy to me as if it was my fault.
