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September 2023 by DENISE HAAS
Purchased a car April 27, 2023. To date (9/7/2023) we have not recant copies of the paperwork - loan, extended warranty etc. We have called and have received promise of call backs, left numerous messages, emailed, private messages and nothing. Called the finance company and they can do nothing. I would not recommend them to anyone.
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September 2023 by Ken G.
Lot of one star reviews here but I bought a Toyota Camry recently and love the car. Runs great. Moral of the story, buy Toyotas, Subarus or Hondas if you are buying used cars. Maalik seemed like a good sales rep.
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September 2023 by Daniel T.
Drove 2 hours after being told the truck I went to look at was in exceptional condition, showed up the truck was dented everywhere, tires were mismatched, both rear tires were basically bald, one of the tailights literally falling out, random dangling electrical wires in the bed of the truck, and one of the tires was overinflated to 101psi I'm sure the sensor was bad but whatever, still proceeded to go and talk numbers, we were separated by $600 otherwise I would've bought the truck, they didn't wanna sell it over $600 and said they weren't making money on it, which is complete crap because who goes into business to break even lol Thankfully I didn't buy it. The general manager I guess the salesman I had had gone over to him to ask for the best price out the door and the old man proceeded to throw a fit basically borderline yelling and complaining "no that's it that's it" yelling at his salesman great work environment too I guess and then proceeded to call me back a few days later after I had told them if we didn't come to a deal that day I wouldn't come back I wasn't gonna make a 2 hour drive there and 2 hour drive back again when I was ready the first time with money in hand with intentions to take the truck home. They then called and said they would take $100 off of their price lol would never go here they'll waste your time and sell you a piece of junk
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August 2023 by John Lawson
I was Extremely pleased with the car buying experience at Star Auto mall, Frank was very knowledgeable and helpful throughout the experience. the process was very easy for me and answered any question I had without hesitation.The financing team was super friendly and amazing as well. I couldn’t be more happy with my decision!!!
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August 2023 by Tara Lucas
Tom was our sales representative and our buying process was quick and easy.We've had the car only 2 days but so far, so good.The staff was accommodating too.The outside of the car could have been cleaner, andthere were 2 melted crayons on the rug in the backseat area , on the floor, one yellow, one red, and there was a parking light warning on when we drove home and I can see the bulb is burned out. I'm replacing myself and detailing the car myself too.Besides the superficial unclean stuff,it runs great.I took away one star for the inconveniences.
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August 2023 by Jennifer Trejos
NOT RECOMMENDEDZero stars isn't an option but that is what they deserve.Salesman will lie through their teeth to get their sales commission, once you sign those papers they will take forever to fix whatever they promise to fix before handing the car over, ours was supposed to take 2 days and it ended up taking an entire week, then was handed to us extremely dirty (they promise a full detail) and with a faulty battery that died about a week after it left their lot. When you call their service department and they tell you they will call you back DON'T HOLD YOUR BREATH, they won't, it takes several tries to get to somebody to fix the issue, in our case it took DAYS to get somebody to help us, and after you argue for what's fair (for them to cover whatever expense you had after you've had the car for less than 3 weeks) they will have the audacity to say that whatever they help you with (not even 50% of your expense) will be out of the kindness of their heart.Extremely disappointed with everything that has to do with this place and the people working in it, from salespeople to management and to service department.Don't waste your time and money here.
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August 2023 by Mellisa Justine
I highly recommend Star Auto Mall, and I would highly recommend asking for Frank or Parvaz!! Words can not express my deep gratitude for them, their hard work, and dedication to customers like me!!!They went above and beyond to provide me an amazing experience.They restored my faith that genuinely good people do still exist in the world!!!I am totally in love with my car and absolutely thrilled with my overall experience at Star Auto Mall!!!
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August 2023 by Chris D.
The team at star auto mall are amazing they put my mother in a very nice car at the payment she could afford they explained everything they were doing step by step so she understood I can't thank them enough.
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July 2023 by T L.
I am a first-time buyer and was able to get a great deal on an amazing car! The staff was very helpful in searching for the right car for me and worked with me. I really recommend this dealership!
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July 2023 by jose Rey B
AVOID THIS PLACE AT ALL COST…. Not kidding…. don't go to this place. They try to rob you as soon as you enter. They try to rob you off and bill you when they try to sell you a car with tons of hidden fees. Vehicles are held against the will of the owners. If you complain, they claim that you don't understand or that you are asking for trouble. They are the worst people I have ever seen in my life. I hope that everything bad they do is reversed to them multiplied by 1000. All high rate profiles seems to be fake with only one contribution, check it out yourself…. A lot of fake people giving 5 stars
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July 2023 by Rosanny Reynoso
I have given one star because there is no option to give a 0 star. The worst dealer that can exist. My dad bought a car at that dealer. First of all they tried to add different warranties to the purchase of the car without telling us anything witha value of more than 3 thousand dollars. Fortunately, we found out and asked to remove it from the contract. The car was sold with a damaged transmission, bad brakes and electrical problems. We were instructed to take the car to Lehigh Valley Hyundai for service which they then took away from the dealer without telling us anything . They didn't want to provide us with a rental car and we still don't have the car. . NO RECOMMENDED................
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July 2023 by EDNA WEGENER
I recently had the pleasure of visiting Star Auto mall Dealership and I must say, it was a wonderful experience from start to finish. Marcos and the staff at the dealership were incredibly helpful, friendly, and patient throughout the entire process. They took the time to understand my needs and found the perfect vehicle for me within my budget. The atmosphere at the dealership was welcoming and I never felt pressured or rushed into making a decision. Overall, I highly recommend Star Auto Mall Dealership for their exceptional customer service and wide selection of quality vehicles.
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June 2023 by Mellisa Ortiz
I had an absolutely delightful experience purchasing my vehicle from Frank at Star Auto Mall!!! Their knowledge of all the vehicles we looked at and giving us the pros and cons of each made our decision much easier.Frank and his finance team gave me a great trade offer on my car and excellent buying options.Outstanding service and support throughout the process. Thank you again Frank for all your help!!They have been responding to any of my follow up questions, always with kindness and professionalism. Thank you Star Auto mall
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June 2023 by Ray Cruz
FRANK THE TANK! !! I am a returning customer, This is the 5th vehicle I have bought from frank over the years at Star Auto Mall organization.Frank provided us a phenomenal experiences as always, We test drove so many different vehicles until we found the perfect one for my daughter.Thank you frank, you became part of our family when we need a car.star auto mall has an outstanding customer service and a phenomenal stuff. Their cars are priced very reasonably and competitively and they are very honest and straight forward with there customers. Great place to buy a car ! Great people to work with. You won’t find a better price anywhere else! It’s worth the drive even if you live far!I am very satisfied with my experience and highly recommend Star Auto Mall for any car buyers out there looking for a quality dealership!!!
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June 2023 by mike brunswick
Top Tier! !! TipTop!!! 110% recommended!!!I recently purchased A vehicle from Frank at Star Auto Mall on Bethlehem, Pennsylvania.Frank went above and beyond in all aspects of the total car buying experience. His attention to detail, the patience he exhibited throughout the process and his superior product knowledge,And he even gave us an overview of the technology functions which was very helpful.We felt very happy and comfortable leaving with our new car. they went above and beyond to make sure I was happy with my new vehicle.I would Highly recommend doing business with Star Auto Mall!!!
