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February 2024 by Kíli Jackson
Holly and Richie were really helpful in figuring out how to move a loveseat and chair across states with my tiny car. Took a lot of effort and were really considerate.
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January 2024 by CHRIS Hausman
Yesterday, I went there to get boxes, packing tape, and packing peanuts. I went at 11:15am and the Store was CLOSED. I was on my lunch break. Their hours say they are Open 7am-7pm on the door. If the manager was stepping out, they should have another employee working the store. If you need to go to the store, call ahead. Maybe they'll be open, maybe not.
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January 2024 by Alan Dunnavant
Used today. Lady there was so friendly, polite.Im not teck savy but she made me feel ok.will use this uhaul again.
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December 2023 by Dean Altemose
I have rented trucks from this location a few times. I would really like to recognize Holly who helped with my rentals. I have been at that location a few times and every time she is always cheerful and provides excellent customer service. In the future if I need to rent another truck through U-Haul I will definitely use this location again because of the stellar service I have received!
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March 2023 by Patrick Esposito
I believe the person's name was Brian. It was 5 minutes before close and this guy stayed late to help me out last night. A true hero, thank you.
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November 2022 by Wanda Rodríguez
I went to make a reservation and the very rude and unfriendly employee told me that they had nothing. That I go to another place. She looks like she wants to take the business out of business. She must take manners classes. Bad experience and I will not return to that place never.
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October 2022 by None
Went there today to get some propane. My tank was expired which wasn’t a bill deal. Safety first is always the right thing to do. But the guy there is so rude. Almost down right nasty. Maybe he was just having a bad day?
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August 2022 by Tyron Williams
I made reservations and they gave it away. The staff was not empathetic and Just seemed to have a better luck next time attitude. Go elsewhere
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July 2022 by Fourtune 5
Attendant was rude. Had to come here to pick up an order and he was very dismissive.
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June 2022 by Lauren Hochberg
If you make a reservation here, call to confirm you have a guaranteed truck on the day of your reservation.I made a reservation over a month before my truck rental. I called a day before my reservation and was told that they didn't have the "equipment" I needed on-site. They told me that I'd have to travel 25+ miles to get the truck I reserved over a month ago. The scheduling department also told me that they waited a week before Stefko identified a truck for my reservation, despite the ample time to identify a truck. I was not notified about the change in reservation until I called them. No one on-site, via online services, or over the scheduling line were competent enough to understand that I cannot move without a truck and that UHaul made the mistake that needed to be fixed without inconveniencing my move. A woman named Loriane or Loriana on the scheduling line was unhelpful, rude, and a liar - stating that there were no trucks in the Bethlehem area that I could use. After a 35 minute conversation with her, she told me that my options were to drive 25+ miles to pick up a truck or to cancel my reservation (1 day before moving day!!), so I hung up on her. I called the line again and Stephen handled the mistake the company made within 5 minutes. He was the only one who was pleasant to speak with, understood the problem, and had problem solving skills to fix the problem. Stephen identified a larger truck at the original pickup location. I was not charged for the change in truck size because of their last minute decision to transfer my pick up location without notifying me. Thanks Stephen for listening to customers, validating their concerns, not being afraid to admit UHaul messed up, and having a brain to fix the problem. He's their only saving grace and the reason why this is getting 2 stars instead of 1.
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June 2022 by Jersey Guy
Went there today to get some propane. My tank was expired which wasn’t a bill deal. Safety first is always the right thing to do. But the guy there is so rude. Almost down right nasty. Maybe he was just having a bad day?
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July 2021 by S Alv
The guy that answered the phone this morning was full of attitude. He answered by saying ‘Yeah?’ as if it was one of his buddies calling his personal phone. Then after my husband asked his question, he responded very nastily just a ‘NO!’ Customer service training is apparently absent at this location.
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June 2021 by S Rod
The guy that answered the phone this morning was full of attitude. He answered by saying ‘Yeah?’ as if it was one of his buddies calling his personal phone. Then after my husband asked his question, he responded very nastily just a ‘NO!’ Customer service training is apparently absent at this location.
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June 2021 by Daniel Hiel
Ordered and paid for a hitch to be installed, went to drop my car off only to find out the hitch isn’t in store and it’s on back order with no more information. No call to tell me it isn’t there, just wasted my time.
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May 2021 by Dav Lord
Was recommended by numerous people to go here for a hitch installation.When I called to schedule, I was told they wouldn't do it unless I bought hitch from them (against company policy).However, called the Easton branch and THEY were happy to help.Even fit me in same day.Take the drive to Easton, they care.
