Wawa in Bethlehem, PA, is a convenient store that offers a variety of food, beverages, and fuel services. Customers can enjoy freshly brewed coffee, built-to-order food, and specialty beverages made with fresh ingredients. The store provides hot breakfast options like Sizzli sandwiches, fresh hoagies for lunch, and dinner choices after 4 pm, aiming to satisfy all appetites throughout the day. The staff is praised for their hard work and quality service, with one employee specifically recognized for making great sandwiches under busy conditions. However, there are some issues noted by customers. The self-checkout area is often closed, especially during busy times, which can be frustrating. Signage about store policies, such as the use of coupons or rewards at self-checkout, is lacking and could be improved. Additionally, during peak hours, there are not enough cash registers open, leading to longer wait times. Some customers also mentioned difficulties with the sandwich pickup process. They find it confusing that their sandwich’s number is not called or displayed clearly, and the placement of the food makes it hard to see without effort. This can lead to delays and frustration, as customers feel their food is held "hostage" or misplaced. Overall, Wawa in Bethlehem provides a good selection of food and drinks with friendly staff, but improvements in signage, checkout options, and order pickup procedures could enhance the customer experience.
