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November 2023 by Kelly
The staff is absolutely awesome they'll go above and beyond for their customers.
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November 2023 by David Esh
Stacy Steincamp with commercial loans was a complete disaster to work with. Her customer service was so bad.
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September 2023 by Dustin Becker
These people are amazing. All the staff was very friendly, but Brittany especially made us feel welcome and was flexible, friendly, and took great care of us while we opened accounts here. This woman deserves a raise!
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September 2023 by Allen P.
If you are tired of the Big Banks moving to the "virtual" model. If your concerned about your bank closing down their full service branches; If you want to be able to go to the bank and meet with real people, who answer your questions in person and who understand the community they serve; Bank of Bird in Hand is your answer! Not only does Bank of Bird in Hand continue to offer full service banking with friendly people; they are continuing to build new banks. Even more innovative; Bank of Bird in Hand offers mobile banking. They come to you. Our bank is one of the ones closing branches, firing employees and moving to the virtual, digital currency model. This does not suit our personal interests so we started looking for a new local bank. I walked into Bank of Bird in Hand this past Tuesday and was immediately met with smiling faces offering to help. I met with Naomi, she answered all my questions and more. A long story short; we closed our account at one of the Big Banks yesterday and went to Bank of Bird in Hand, we met with Naomi and opened both a savings and checking account. She was very thorough and the process was easy. Because we are over 55 we have free checking and our savings account is earning 3.92%!!!! Yes you are reading this right; "3.92%"! It's a savings account, I have total access to my money, no long term tie up. I need to maintain a minimum balance of $10k. If I go below the minimum balance, the interest quits accumulating at the 3.92%. As soon as I get the balance back above the minimum, 3.92% begins again. They are also offering 4.59% APY on their 24 month CD. If you prefer a more digital banking experience Bank of Bird in Hand has an App for your smart phone that is very easy to use. Yesterday was a good day for us. We were looking for a better more personal banking experience. We wanted to have someone we can meet with and answer our questions. We found just that in Bank of Bird in Hand. We also found a Bank that offers products that are considerably more profitable their customers and is working to support the community they serve; check out Bank of Bird in Hand. We are glad we did!
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July 2023 by Michael Jadon Salinas Barahona
Worst customer service ever it’s embarrassing.! The branch in ronks is very unprofessional and rude . Seems like you also get treated accordingly to who you are and what your status is .
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March 2023 by Arulkanth Sreekumar
Bad bad bad staffs at Ronk PA branch beware of this bank.. totally unprofessional
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March 2023 by Adriano Isernia
Since day one I have been treated as a potential criminal.. This bank.. " for security" reasons ( never properly disclosed ) will hold your checks for the first 30 days.. will limit your remote deposits and will heavily question you if you dare to try to make a cash deposit.. Non friendly at all.. will move my money somewhere else where I will be treated with respect.
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March 2022 by Joe Lehman
Cant say enough about our experience. We were working with another local bank to get a heloc and spent 3-4 weeks with no end result to show for as the communication was dead. We were getting very frustrated and decided to try Bank of bird in hand. 10 days later we had signed. If you reach out ask for Bobby as he is the reason it went so quickly. He is a very good communicator which is what you need if you have a busy schedule. Thanks Bobby for everything you’ve done so far and I look forward to working with you some more in the near future.
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December 2021 by Gary Nolt
Excellent to work with for business loans. They are local and understand. Come with a good plan and attitude and you'll find them the same!
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December 2020 by SAMUEL CLEMENT
Excellent Customer Service and competitive rates savings
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September 2019 by Larry
Friendly people
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April 2019 by Lonnie Kauffman
Very easy to work with for a small business loan.
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February 2019 by Sam Smoker
Great people to work with!!
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January 2019 by Dave Fisher
Anything but small business friendly!!
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April 2018 by Alex Knight
I tried to contact them about a mortgage and everyone I called they gave me a number to someone names Megan. I left 5 voicemails over the past few months and never had a call back. I finally talked to the mortgage receptionist and she got her to call me. Our conversation gave me the impression that she doesn't need my business, almost felt like I was annoying her by trying to come in and talk about it. So I will go somewhere that people actually want to earn new customers.
