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August 2025 by Trev Swist
Had an appointment for passport at noon on Saturday to show up to 2 people already waiting and nobody there
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July 2025 by Ryan Sammons
The post office closes at 11 am, which is not an issue, but the website allows passport appointment times up to 12:30. Hopefully, the Big Post Office folks will fix their website.
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June 2025 by Maylin Vazquez
I was very nervous and skeptical coming to this UPS due to the review and the stories of Aubree but I wanted to take time and share that I had a very good experience. I even had mistake not having the entire application filled out and Aubree was VERY patient with me and explain everything to me. Everything worked out and I was able to get in and out within 10 minutes even with me not having everything ready. Thank you Aubree for being kind and explaining things to me.
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May 2025 by Ashley Fils
Aubree needs to be fired. So disrespectful and rude.
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May 2025 by Andrew Suarez
We arrived for a passport appointment, but the office was closed; the person who was to take the information had gone to lunch an hour earlier.
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April 2025 by Bonnie Lucas
I occasionally use this post office because I have family in the area. I have never had any kind of problem. I recently witnessed a demanding customer being rude to one of the postal employees over something she could not control, which was a complicated transaction of some kind that I never use. It involved a fingerprint or thumbprint, and I think the customer was trying to send something out of the country. I feel sorry for these employees who are being asked to do so many additional services besides basic postal matters these days. They really should not have to have the additional responsibilities because it delays serving other customers and security is very tight with all electronic uses. If a transaction is shut down by the many security barriers, that is not the fault of the postal employee.
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March 2025 by Raiza Ruiz
Had an awful experience. Aubree was very rude! Unprofessional & impatient. Very disappointed in the customer service I had.
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March 2025 by Esmeralda Ortega
I had a terrible experience at this USPS location while trying to get my fingerprints done. Aubrey was extremely rude, impatient, and had a nasty attitude throughout the process. The post office closes at 4 PM, it was 3 and instead of being professional, she was rushing us the entire time.
She told my friend to put lotion on my hands to help with my fingerprints, but then turned around and said I had to come back the next day because I put lotion on. That made no sense, especially since i had lotion on her hands too and was able to complete her fingerprints without any issue.
Her attitude was unprofessional and completely unnecessary. If she doesn’t like her job, she shouldn’t be working there. This location seriously needs to address customer service because no one should be treated this way.
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January 2025 by Thomas mangoue
Post Office is by far my favorite post Office. I usually send 80 or more packages every week and have always been treated great. Miranda is an asset to this post cause she is always doing multiple things with a smile on her face.
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March 2024 by Jesse Hoffman
Miranda was very courteous and professional. Came at 3 pm on a Thursday. She helped get all the information we needed and was nice
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March 2024 by christian santiago
Never a pleasant time. If I’m doing anything other than dropping of packages I always leave feeling swindled. Counter agents, especially Ty, never seem to know the rules and regs for USPS services, or omit information until you have paid then tell you you have to pay for additional services to accomplish the task expressed at the beginning of the transaction. When you challenge them on things they become indignant and condescending instead of asking questions to find the best solutions. Professionalism is lacking. The counter agents regularly gossip about personal and interdepartmental issues and cuss in front of customers. I wouldn’t be surprised if they start messing with my mail because of this review, just the cultural vibe this post office has.
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October 2023 by Sharon Feng
Bad and messy service
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August 2023 by Stephanie Henry
My husband and I went here for our passport applications. It was a quick, friendly experience. The post office lady was very knowledgeable and eased me during the process. Got my passport back in 6 weeks!
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July 2023 by Moises Matos
Went there to apply for my son's passport and they were so professional and speedy
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April 2023 by T
Absolutley horrible. They lost my sons ashes I was mailing to family. Supposed to be overnight. The post master general Mike says sorry, I don't know where they are. Also the staff is very ignorant and rude. Unacceptable!!!!
