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November 2023 by Charlene Rawlinson
I have been with this bank (PFCU) for almost 20 years and have watched the level of customer service decline, particularly when you call Member services. Today I spoke with a man by the name of Brian, who is very rude, combative and confrontational and therefore should not be dealing with the public. He is in the "Member Services" department and therefore I requested to speak with Loan officer, in which Brian refused and advised that he help with my issue. When I proceeded to reference the dollar amount that caused me consern, he abruptly stated, "I don't see that"....So I proceeded to direct him to what I needed help with. Sometime during our conversation, his phone started breaking up. After explaining to him that I couldn't quite make out all of his words, he proceeded to say "Well, I can hear you". In which I explained "I can hear you, but your words are choppy" He then proceeded to tell me to move to a different location, which I did to no avail. He started talking over me. Finally, I requested to speak to another member service member, he REFUSED that request by abruptly saying "NO". I asked why and responded, "That's not what we do" . I told him that he was very rude and that I was going to report him. He responded "Ok". He then told me to call back, and that's when I refused and asked to speak to a Manager. Without asking if I could hold, he just placed the call on hold. While I was waiting to see if Brian really got someone else to help me, I thankfully, received a call waiting from the loan department (Because I sent an email to that department earlier) and she was able to assist me. I requested to speak to a supervisor because the exchange I had with Brian was horrible!! And I do not want anyone like that handling my accounts noe my money. If I could give No Stars...I would.
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July 2023 by james mcmanus
They are the nicest people. Always helping.
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July 2023 by Mary Keil
I went to deposit money in my savings account for next month's loan payment
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September 2022 by Jay Vought
Great service. Always friendly and helpful.
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April 2022 by Kyra Carl
They've proven to be absolutely useless so far and screw you out of getting your own money!
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September 2021 by Ric DelNero
I have been a member at PFCU since 2013. I am self-employed. I have had several loans of different types through them. I have never defaulted on any of them and have a great credit rating. Whenever I apply for a loan I have to go through so much nonsense EVERYTIME! I have had nothing but stressful experiences with this credit union. So much for customer loyalty. I will be closing my accounts and will never return.
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June 2021 by qua
Went to open a business account and they told me that LegalZoom was not a reputable 3rd party and was not sufficient to prove I was the official holder of my EIN number ....can any one second that?
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April 2021 by quay
Went to open a business account and they told me that LegalZoom was not a reputable 3rd party and was not sufficient to prove I was the official holder of my EIN number ....can any one second that?
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October 2020 by Vikram Mookerjee
Easy to work with and always friendly!
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January 2020 by Mary Atkinson
I was having trouble getting on line and they help me set up my account. Can't thanks the ladies enough for your help in Bloomsburg
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October 2019 by Tracy Brennan
Excellent service!!!
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May 2019 by M MMM
Best auto loan rates around. Excellent, friendly staff. We've been using them for years now. Highly recommended.
