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January 2024 by C L
Rude and disrespectful staff. Slow service.
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November 2023 by Donna H.
Great Medicale supply store .Always friendly and understanding and attentive to your personal needs .Fixes problems as fast as they can .Bunch of amazing people work here .Thank you for always being there and going the extra mile to help .I been with them for roughly 15 years unfortunately for my health reasons however due to my health Iam greatful for rotech and I would never dream of leaving. Thank you Donna H
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July 2023 by Joe
UPDATED 6-13-203 was giving 5 stars but changed to 1 stat, due to no receive my equipment needed for my Bi-Pap. I've been using the same mask since Feb. And the same tube and water box since Aug 2022. I called multiple times to order, spoke to a lady on the phone and she said yes I ordered it for you. What a joke, got fed up and called my insurance company on them.
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January 2023 by Corrie Hearn
Absolutely unbelievable poor customer service, nasty, and rude! The worst i have ever been treated on the phone. Never once got a call from them. When i called them they lied and said my order was about to drop ship and when i questioned how long i was told that emails and authorization still needed to occur??? How if my order was about to ship? When i asked how what the process was there were no good answers and i got a speech about a national cpap shortage then told that I could take my business elsewhere if I didn't like it. Hung up on me and they cancelled my order! Do yourself a favor and avoid this ignorant manager ar rotech in bloomsburg.
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January 2023 by Natalie Lugo
Tired of having to deal with Sara's opinion on when I need to use my back up tanks. She suggested I somehow carry my home machine and the part that refills the small tanks with me if I need to travel overnight?? huh? U want someone on oxygen to load and carry a huge home machine around? How do u suggest I get it up and down the stairs. Unreal. And only will come on a Tues, not when needed. Oxygen is a necessity. Don't understand why my insurance switched to this company. Ugg
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January 2023 by Debra Libby
Good luck getting in contact with anyone at this facility! Call leave a message and days later still no return call. Horrible customer service.
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January 2023 by Amy Shaffer
I been waiting for 1 month for my cpap machine ..I am get tired if waiting game..
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January 2023 by Kristen Dohl
There billing is complicating and customersIsn’t the greatest.
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January 2022 by kirk willett
Poor billing services. Mistake after mistake. Just told them to cancel my account and to never darken my door again. I will not be surprised if Medicare does a survey and this company is sent to the State Department of Insurance for fraud. I suggest you call another company.
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January 2022 by Denise Lappan
Very poor customer relations!!! I called for an appointment for my husband to pick up a new mask. They were very unaccommodating with any time frame. After they thought they hung up with me they proceeded to bad mouth me while I listened!! Unacceptable!!!
