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March 2023 by Dennis Hannan
Fast and efficient service! Ed is an amazingly knowledgeable agent!
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October 2022 by Jim Beury
Update to my previous comments about this insurance agency. After shoppi, I found far better coverage at a lower rate with another company. I made 4 or 5 attempts to contact Ed Diamond (or a team member) to cancel my policy. I talked with one junior associate, and Ed never returned my calls. In the meantime Farmers has send me a barrage of correspondence about my expiring policies. I guess the agent only cares about getting clients (Ed inherited me), and doesn’t realize he needs to treat them well (even if they move on) if he wants a decent reputation.
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June 2022 by Lawrence Lai
Terrible.Ed and his office quoted a premium for a policy that started on a specified future date; confirmed twice that the rate was locked; then tried to charge us hundreds of dollars more when it came time to pay. When we called them out on it, they confirmed that they told us that the rate was locked and, later on the same call, that we didn’t understand that the rate couldn’t be locked. What a load of s###.No attempt at an apology or to make it right. If anything, a faux-polite, self-satisfied contempt that we could possibly be angry at their mistake.Take your business elsewhere - plenty of agents out there, Farmers included, that are willing to stand by their word.
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December 2021 by Erin Pietrulewicz
I would give them zero if I could. My father passed away and we are dealing with a lot and they were absolutely awful, zero compassion, zero help, and completely dropped the ball on documents we had sent to them months prior and then had the audacity to make us fix it all through the customer service hotline....hours and hours....and then sent a refund check to a house that was sold (which hello they knew because they refunded the policy, and payable to the deceased) I will also be calling a corporate number to express my concerns as well. Absolutely awful stay away from this agency!
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November 2021 by Patricia Gunter
I always get my questions answered in a timely manner. They are always helpful in reviewing my accounts and helping me save on premiums.
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September 2021 by Heather Sinsel
My agent is Greg and I am beyond happy with his professionalism, understanding, and care. I recently, also, had a claim and was treated with kindness.
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September 2021 by Bob Strickland
Great ServiceEasy Agent to work with. Glad I found them.
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August 2021 by Andrew Hasson
Andrew was extremely helpful and answered all of my questions. I would highly recommend he gets a raise.
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July 2021 by Joseph Agnew
I’ve been with Farmers for a few years now. Nothing but the best in service and pricing. We bundled house and home and couldn’t be happier.The Diamond Agency is always available for my family.
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May 2021 by Susan
We’ve been with Edward Diamond/Farmers for several years and have been so pleased with the pricing and service. We’ve bundled autos and home resulting in a nice discount. We bought two cars last year and their responsiveness with the car dealer was perfect. Somebody is always there to answer the phone (sadly amazing these days), and everyone is super professional and responsive.
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May 2021 by T Schmidt
Been with this agency for many years. Always great service and price. Staff is very knowledgeable and responsive.
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April 2021 by Meg DiNunzio
The worst customer service!! Been with them for three years but will not be staying. They do not return calls and do not have a reasonable explanation for refunds with Farmer's pocketing the extra money. When you call the 800 number it is equally bad.
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April 2021 by Berni Vachon
I recently spoke with a representative regarding my insurance and she was very pleasant and helpful with my questions.
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March 2021 by Drew Mangine
Left All State to Farmers, Ed has been great! Very helpful and responsive to any questions or concerns we have. Could not be any happier with Ed and Farmers. Thank you
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January 2021 by Ginka Nikolov
The people from this office always respond quickly and work with me to customize the insurances to our needs
