-
December 2022 by Jon Relixx
Husband and wife great people ?
-
September 2022 by Nae Hall
They don’t guarantee cargo vans, so I will never rent from here! When I made a reservation last week for a cargo van, I thought I was reserving for a cargo van but instead my reservation got switched to a 16’ box truck, which is too huge for what I need the van for. And also, I just don’t want to drive a box truck. So, at that time I just went online and canceled it. Today, I called and asked the lady if there was a Penske location that guaranteed cargo vans and she said that there weren’t any locations that can guarantee reservations for a cargo van. So, I then told her that I can’t use their services. It just amazes me that Penske a national chain don’t have enough availability of cargo vans to guarantee a customer’s reservation, especially if I’m trying to make it a week in advance. Like, enterprise and the other truck rental or rental car locations don’t say we can’t guarantee a particular size vehicle when a customer makes reservations well in advance. I can see if it’s a last minute or same day reservation but this is not the case here. So, I’m just disappointed in this service!
-
June 2022 by SLIMANE HB
Not bad
-
June 2021 by amazin crackmonkey
Rent all of our work rentals here great and knowledgeable staff
-
May 2021 by Ana Voorhees
My whole experience with Penske was great. Staff called me a few days and let me know they wouldn't have a van there at that time. He said I could pick it up further away or he could have someone drive it over to the original pickup location. I suggested the lather and told him I'm getting a ride there so I'll get there about 630am. He felt bad I'd have to wait until 9am so he had a staff member drive it over first thing at 7am. I was omw to haul our stuff at about 745am - 8am. New cargo van too. Only had 172 mi on it. Backup camera is awesome. My drop off location also have 24 hour key drop off. LOVED! I dropped it off that same night with tank full. They will charge you $8/gal if you make them do it lolI would for sure rent from Penske again and refer them as well!
-
February 2021 by AJ A
Horrible customer service. Called at 10:45 and they’re saying that they’re closed already. But their hour said 11am.
-
February 2020 by Nate burtt
Teach your employees that not everyone who calls is familiar with the New Castle area. I called from Atlanta and the woman I spoke with talked to me as if I was stupid for not knowing that a hiking fee would be applied to a unit that was checked out of Upper Chichester but returned to the S. Philly location. I manage over 150 Penske rentals and constantly talk to Penske on a daily basis. This location is by far the worst.
-
February 2020 by BRADLEY MAY
Got the right truck for the job of moving from Pennsylvania to Georgia. New truck. Great prices and Military discount. Professional staff very knowledgeable and helpful !♡♡♡
-
January 2020 by Michael Mooney
This Penski is awesome! Donnaa and Chris put the customer first above all. Always curious and reliable. Been using them for a few years now for work and personal use. They are the only option for me. Keep up the good work!
-
January 2019 by Melissa Schaefer
I went over to get the price for renting a Ryder van. I know the owner from many years ago when they lived across the street from me. She is so nice and couldn't be more helpful. I have rented from 2 other companies and I definitely will be renting from Penske Truck Rental in the future.
-
November 2017 by Young
I like this place...they have everything what I want..and trucks are well maintained and clean
-
November 2017 by Matthew Keller
in and out and straight to the point. Conveniently located next to a gas station for returns.
