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January 2024 by liyah
Julian sucks and lacks customer service skills. My grandmom was interested in switching plans and he completely Brushed off our questions and didn’t seem like he wanted to work. Seemed like he had an attitude but when you come to work you need to leave that attitude at the door! Another worker stepped in, but I left and went to the springfield location and received better service
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December 2023 by Jack Essaf
Iphone stopped charging, so I visited Boothwyn's T-Mobile, fully expecting to spend at least a $1,000. Julian looked at my phone, and knew exactly what the problem was. He took a paperclip and cleaned the bottom of it.I couldn't believe how much dirt he got out of it. He didn't charge me a dime.I know exactly where I'm going for ANY future cell phone issues! Julian's the best!!
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December 2023 by Charlie Seargeant
Horrible customer service!! I've been with t-moble for 20 years!! I'm a trucker who needed a new phone. I was in NJ, went into a t-moble, and bought a phone, but they scammed me into 2 ipads!! The next day, I went into this t-moble to return the iPads immediately. All 3 employees started in on me why I can't return them!! Julian, the manager, first said I have to go back to the t-moble I bought them at. I said you're wrong, then Julian said well were not a corporate t-moble, so we can't return them then an employee called the district manager and he said yes you must let him return them. While Julian was doing paperwork to return them, he's complaining to his rude employee's that my return is going to come out of his bonus!! His employee said well we just need to sell 4 iPads this week to make up for these!!" Very unprofessional manager Julian!!
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October 2023 by Christina Valerio
Yrral and Stanford were so helpful, knowledgeable, kind, and courteous. We came in after a very frustrating experience with the 1800 service and they helped us get our new phones set up. They were so patient and kind. Give these 2 a raise!!
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August 2023 by Michael Satterlee
They are evil and rude. They refuse to help or care. They literally told me they didn't have to help me because T-Mobile is not their boss. Wish they would all be fired and store shut down. Zero positive things to say about this place. Avoid like the plague!
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July 2023 by Wayne Hesse
Went in to see about service contract and the gentleman said the cost would be as much as my present service provider. He didn’t even check or even stop walking around. I went on line and got a good deal from t mobile.just shows you how rude some sales people are and don’t know what they’re doing.
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April 2023 by LEX HTFD,CT
Went in there to pay a bill and the guy in there was no help or helpful, the Caucasian girl tried to help me kudos to her tho , what made it worse was that I was the only customer there the whole time . I ended up leaving and calling the 1800#
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March 2023 by Theresa Van
I live this store especially the manager Adam he always and I mean ALWAYS goes above and beyond for me and makes sure that I'm happy with my service and everything so a BIG shout out to Adam thank you for all that u do your amazing
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February 2023 by Imani Williams
Derek and Adam are the best. Both were very helpful and provided great customer service. Answered all of my questions and got us in & out in no time… with new phones!?
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February 2023 by vicky manfredia
This T-Mobile is so unhelpful. I went into the store because my phone lost all service and just read SOS for Almost 2 hours. The service rep that was there did nothing but play with my pop socket and turn my phone on and off. Then he told me I need to go to another T-Mobile to get a new SIM card for my iPhone. Keep in mind I told him I have an iPhone 14 when I first walked in. An iPhone 14 has an E SIM card, so I would have driven around to other T-mobiles for absolutely no reason. Didn’t help me at all a big waste of my time I just ended up standing there and watching him play with my pop socket.
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February 2023 by The Real Shatiana
I had the best experience with Alexia! She helped me out with everything I needed help with, can’t wait to come back and upgrade my phone with the service from Alexia!
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February 2023 by Keepingupwith Aiyanah
Alexia helped me out with her great customer service and provided all of my need I came in for a upgrade and left very satisfied with my new iPhone 14 pro max
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February 2023 by Major Pro
Very unprofessional the the guy with the dreads seems to be under the influence smells like weed every time I come in and pay my bill, I didn’t feel safe coming into the store he smelled very badly. He also comes off very aggressive
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February 2023 by TERRELLE
They guy with the dreads I believe his name is Derick, he was on his phone the entire time I’m asking him questions he was on FaceTime, this is a business I’m a paying customer so I expect quality service
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February 2023 by M
This is a great store I appreciate Derrick and Adam soo much they are outstanding thanks yall soo much ❤️ ? I hope yall continue to be great at this all love for sure I mean that
