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July 2023 by craig kasiarz
Was on vacation for a few days and returned to find our house was super hot, as our AC decided to quit as well while we were away. Did some quick research online for some local HVAC places, and the first one couldn’t come out until much later that day. Scheduled them, but then called Arctic Fire Heating & Cooling, and said if they could come out sooner, they’d have my business. After a brief wait on the phone, I was scheduled for a few hours later. Alex came out and quickly diagnosed the issue, explained/repaired what was wrong, and had my AC up and running! Very pleased with the response time, price, and overall service! These are my “go to” HVAC guys now!
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March 2023 by Liz Bieber
I was very impressed by this company. They returned phone calls promptly. They were very easy to work with. Took time to correct an issue at my restaurant, caused by another company. Will be hiring them as yearly service and maintenance moving forward. Will also use them as our home serice company. Definitely a good, professional company.Services: A/C system maintenance
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January 2023 by Melody Dietrich
This company was awesome. The estimate was right on. They were so nice when they were here and it took 3 guys most of the day to do this. They removed 2 old oil tanks , installed a new one and replaced all the oil pipes. They even moved a piece of heavy furniture outside for me. I would recommend this company to my family and friends!Services: Heating system maintenance
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November 2022 by Jamie B
They are super easy to work with. Sent a question this morning and got a call 5 minutes later, with my problem solved in ten. Would absolutely recommend.Service: Heating system maintenance
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October 2022 by Chen Ming Wu
Fast service. Fair price. Sounds simple but seems hard to find these days. Alex and Adam fixed a leaky Taco valve on my 50yrs boiler and replaced the gas valve.
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October 2022 by Lorraine Krauss
We have an old farmhouse and they did work on our hot water radiators. Great work! Thank you!Service: Heating system repair
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August 2022 by D F
tl;dr..... fair pricing and integrity. What more can you ask for?During the height of the pandemic, we reached out to a competitor for our hydronic hot water baseboard/boiler system. The competitor seemed to find a lot of odd items wrong with our boiler, but we made the repairs because it was the middle of winter. After we had more issues arise, we decided to call someone else because all these repairs felt strange. When we brought out Arctic fire, they just told us that a valve that shouldn't be off was turned off, and charged us fairly for the short visit. We decided to use Arctic fire for any need at that point because of their honesty and not just finding something wrong for it to be wrong.Fast forward to present and our boiler is 21 years old and it's time for a replacement. We called 5 other companies. Arctic fire gave us a very competitive quote. They showed up on time and were very communicative after our quote through texting/email (which is what we prefer because of our work schedule) so their flexibility was really appreciated. After the quote, I had another twenty minutes worth of questions about the project and the combination boiler we were quoted on. They spent time to walk me through everything even though at this point I hadn't signed a contract yet. I never felt like they were annoyed taking the time to speak with me about everything and especially my concerns. I'm not an HVAC tech and I needed it explained like I was a two year old. They were receptive to my questions and my need to understand everything about the system and I really appreciated that. I'll definitely be using them for any heating maintenance and repairs I need moving forward.Service: Heating system maintenance
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August 2022 by h bartholomew
Feel like an arse. The problem was what I thought it was but had no way to get the $60 part on a Sunday with a house full of boys complaining. The tech came out immediately and diagnosed the problem. It was fixed in 30 minutes. Cheap weekend rate but expensive for parts. $ 445 to replace a $60 part. Never live with boys ?
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May 2022 by Paul Black
Amazingly professional, courteous, and helpful. Took the time we, their customer, needed to explain new products, how to utilize them, and how they benefited us. Alex and his team were considerate of our needs and did an awesome job of providing exactly what we needed. Many thanks to the entire Artic Fire Heating & Cooling team!Service: Heating system installation
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April 2022 by Ed Keegan
Arctic Fire was professional, timely and priced their services very competitively. The HVAC knowledge was up to date and the install crew was careful and efficient. I could not say enough about how well they performed. Since all of the information I read said that the install was the critical difference between a successful install and problems, I could not be happier. I recommend them highly.Services: Install AC
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September 2021 by Jeff Shontz
Alex was great to work with from the service call to the finished installation. He explained everything going on and provided multiple options to fit our budget. I am extremely happy with his work!Services: Repair HVAC
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September 2021 by Jake Leiby
Alex was amazing! Answered the phone right away, drove out to my house after 10 pm. Fixed my problem and explained to me what he was doing and why he was doing it. Great service! Will recommend to anyone I know!Services: A/C system maintenance
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January 2021 by Sharon Granger
great service friendly and reasonable prices. I would use them again!
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November 2020 by Michael Jaycox
Although I appreciate that they were able to get to my house quickly after I called, the service from there was downhill. I was charged a diagnosis fee that doesn't even go toward the work being done. I can live with that except for when they had to come back to do work (because they did not have a diagnosis after the first time and the boiler was still not working) I was charged labor for the time it took him to figure out the problem. It cost me $225 in labor alone (the part was still under warranty) for a job that took only a half hour. When I asked about the cost, he told me that included his travel to get the part, the time downstairs looking at it and paperwork he now has to do after the job. I told him that I was not happy with the cost and that I would not be using them again, his response was "ok". We'll see if the work actually fixes the problem.On another note, the technician was also oblivious to their surroundings. He did not wear a mask, even though it is a mandate to wear one in public right now. He walked in while my kids were on their computers doing school and was very loud. I will not be going with their business again and will even pay another company to diagnose if the boiler still is not working.
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November 2020 by Amanda Zacharias
After calling on an emergency basis they were able to come out right away - they were straight forward with everything and when they didn't know something, they admitted it - did some problem solving and got the job done. 10/10 would recommend for great quality, great response time, great price!
