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December 2023 by Sabra Neville wilkins
Very nice people and helpful
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November 2023 by Roxan Sekinger
Dillon spent hours helping me get apple plus+. He first tried everything he could, and then called Apple and tried for an hour to get help from the Apple "expert," who was no help. Last, he spent time with TMoble to get the problem resolved. Dillon worked tirelessly on my behalf. This is not the first time he has helped with an extremely difficult issue. Brentwood TMoble is lucky to have him
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October 2023 by Tina Wolf
Manager Tyler sells deals that do not exist I had called him since opening acct in July to fix it and never was fixed. I called corporate and was told the promotion never existed. I will call BBB and report this. I was over charge 48.00 a month. Do not use Tmobile especially Brentwood location!
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July 2023 by Ryan Ellis
Incompetent at the store and on the phone got told 3 different things each time I visit and call. Not only did customer service recorded my own SSN WRONG on my account, I have been waiting since MAY for my rebate and still haven't got it in whole. Now I'm in financial hardship paying for BOTH my old service and t mobiles. I'd recommend sticking with your old service or look elsewhere!
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May 2023 by Paul H.
Last May, 2022, I decided to try the T-Mobile internet. When I signed up using the online chat service, the sales person told me that if I would switch mine and my wife's phone service to T-Mobile, I could get the internet service at an even lower monthly rate. I agreed to have him send me the SIM cards and had to pay a $60 activation fee ( for the phones, not the internet). After receiving the router and SIM cards, I connected the router but I did not install the SIM cards in my phones. The router did well with a good signal, but when the signal strength dropped to 2 bars, I lost internet service. This seemed to happen the most, every afternoon. For me that was unacceptable. I then cancelled the internet service and the phone service, which I never used, and returned the router within the 15 day window. Thus I wasn't charged for either services. However, when I attempted to get my $60 back for the phone activation, it was a nightmare. I was told that I had to call customer service to have that done. T-Mobile's customer service people don't speak or understand English very well!!! I think that I heard that they are somewhere in the Philippines. I called, at least, once a month for six or seven months (I lost count). I was told on all of those calls that I would be refunded the activation fee in one way or another (even by them sending me a Visa gift card for that amount which I was fine with). I still haven't received my $60 back!!! I tell people to stay away from T-Mobile because if you ever have a problem, you're going to go through Hell to get it fixed. Do yourself a favor and choose a different carrier that has customer service agents here in the USA!
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May 2023 by JAIRON EL MECÁNICO chapin
Bad experience in this store unfortunately, Erick H. Rude person, i had a T-Mobile customer service representative on my phone and talked to erick h Even with him he was rude over the phone, bad service!!
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April 2023 by Daniel Smith
Store was ok. My problem isn't with the employees at the local store. But now their cust service number on the other hand. Horrible. 4 stars for the store and employees though.
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February 2023 by Patrick Howerter
Kayla and the rest of the team at Brentwood T-Mobile store were beyond excellent. I was greeted the moment I walked in. Never felt pressured, only helped. I left with a new phone, wireless service and home internet at less than half the price I was paying with an unmentionable "V" company.I can not give anymore stars or I would. I can not recommend their service more highly. If you are unsatisfied with your current provider, head to this location and feel better about who you spend your money with.
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February 2023 by Dan Swiderski
I was in there on 1/28/23 to pick up a new phone I ordered online. The sales rep Chris helped me get everything set up and he was the most professional retail person I've dealt with in a long time. He was friendly, helpful and informative. I didn't buy any extras but if it gives that dude a commission I might just come back and get some to show my appreciation.
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February 2023 by Isaac Gomez
A guy named Chris was awesome. An amazing human being that helped us a lot . Very professional person . Thank you for all your support Chris.
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January 2023 by Bryan Martin
Service is absolute trash...you'd be better off hanging hubcaps on telephone poles yourself smh
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November 2022 by Alex Poarch
Great place. Friendly, polite and helpful. Worked with us to get new phones, get out of Sprint and lower our bill. Had answers and solutions at every step.
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September 2022 by Christina Clancy-Filla
They didn't have the phone my husband wanted but the people who were working here were very friendly and answered all his questions without being pushy. My husband walked out a happy person.
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September 2022 by Amber DeBiasi
Eric was awesome! And Kevin is very informative! Highly recommend!
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May 2022 by Scott Steffenauer
Eric was awesome and extremely helpful! He answered all questions patiently, and he's very knowledgeable. The whole experience of switching from our previous provider was fast and painless
