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October 2023 by gerard hammond
I bought a bike here a few months back, I am a large person 6'6" 280-290 lbs. There were several problems with my bicycle and all of them were handled fairly and professionally by Rob & Harvey. I have had 2 great weekends of riding since all the issues have been fixed and am very satisfied with Village Velo & my Giant bicycle.Giant Bicycle for a Giant human has worked out and I highly recommend this store as to me the measure of a business is how they handle problems with their products with their customers.In case you didn't know, if it moves it can fail/break, then what matters is how will the place that sold you the item handle the failure. 5 stars for this place!Gerry Hammond
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July 2023 by Aiden Cropsey
Rob and Bob at Giant were so helpful and kind helping me navigate my Giant frame warranty. The process was long and complicated because of inventory issues and they patiently helped me figure out what the best option was for me. Moreover, the bike that broke was extremely sentimental to me because I rode it 2000 miles after my mom died. They handled my attachment to the bike with kindness and were gentle with me throughout the process of getting a new bike in my hands. They answered all of my MANY questions thoroughly and never made me feel like a bother. I learned a lot about the warranty process and about the future of my biking career through them communicating with me.Having worked at the REI bike shop, I know full well how much work goes into these processes and I felt fully supported by the staff at Giant of Bridgeport.Lastly, as a trans person, I felt respected and safe in the shop with both Rob and Bob. I can't wait to go back to their shop for service and help navigating my bike.
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July 2023 by Tracy Berg
I did not find the folks here super helpful. I bought a bike rack to put on my bike and was told I'd have to make an appointment to have someone put it on for me. I just don't think that is great customer service. I rode my bike there hoping they could put it on for me, instead they were very helpful with helping me strap the rack onto my backpack so I could ride home with it. Granted, it wasn't that easy for me to put the rack on since it didn't come with long enough screws, but I really don't think it would have taken them more than 15 mins to do it for me. oh well.
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May 2023 by christopher leswing
Fabulous staff and service.I called them out of the blue to rent an E Bike so a Congresswomen could participate in a Bike to Work event. They were super cool and accommodating.On my way back from the event I stopped in the store to see if they could help me upgrade the stock 32 teeth chain ring on my new Surly Bridge Club to a 36 tooth chain ring. They worked with me to find an anodized green chain ring that matched my pedals.Even with mail ordering parts they turned the bike around in 5 days.Very easy to communicate with. My bike looks sharp and rides better. They are even located next door to a brew pub and are also located on the Schuylkill River Trail.
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May 2023 by Greg Z
I bought 2 bikes from this shop and could not be happier with both purchases. One bike was a Giant Escape 3 and the other was a custom built ebike. Everyone who works here is super cool and friendly, and shopping here such a nice experience, plus they have a great selection.If you are thinking about buying a bike, or need any bike accessories, you have to come check this place out. Plus, it is super convenient to the train. I come here from Center City Philly because it is such a great shop.
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May 2023 by Jim Horan
Very happy to find this place. Super-helpful staff, quick service with fair prices, and a huge selection of bikes in the store. I don’t buy bikes often, but my next purchase will be from here. Highly recommended.
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April 2023 by Mark Miller
My girlfriend and I got a Liv intrigue and a Giant Anthem Advanced in October. Just brought them in for their first tuneup. Couldn't be happier.
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March 2023 by Lou n
Had my bike tuned up here. Took a week to do the brakes and put a new chain on which I thought was too long since it was January!! Service was good but not cheap. The store seems to not have many customer any time I have been in there and finding a salesperson can be a challenge. Not sure I would go back to this bike shop.
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August 2022 by Rachael H
Bought a bike today (plus a lock and extra part for my bike rack) and had a great experience. Rob was knowledgable, friendly and gave me time to try out the bikes and think about my decision. Good inventory and gave me tips for preventing theft. Rob even helped me set up my new bike rack, which was a really kind gesture! Overall great shop with good people working there.
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July 2022 by Robert Soulchin
I had a popped front tire on my wife's bike. I brought it in to them to change out the tube. They were able to help me right away. They did not just do what I asked but rather investigated the cause. It turned out that the bike wheel had failed and had caused a sharp area inside the wheel. I'll get that replaced from where I bought the bike. They did not charge anything for the investigation. Great service!
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July 2022 by Rafael Cedano
I am bought 2 bikes here and my experience have been horrible, I am a casual rider, took both bikes for maintenance, I ask for derailleur adjustment, when took bike for a ride both bikes chain were rubbing and one of the bikes now is harder to switch gears, bikes have a lot of squeaky noises I don’t recommend this place.
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May 2022 by Aimee Sala
Rob and the entire staff are very knowledgeable, have patience(I have a lot to learn) and love what they do!As a biker who is always learning-they have gone out of there way to teach and support my biking adventures. Recently needing to ship my bike for a race they helped me figure out the best option for me (and the bike). I’ve attend bike maintenance workshops (can’t wait to go again) have been fitted on my bike (made a huge difference)and have been given excellent care every time I walk into the shop. It’s wonderful to be around people who clearly love their jobs and want others to love biking too! ?
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December 2021 by BarterBanana321 _
Good service and a cool dog , but I brought my bike in because I bent the rim. When they brought it out it seemed fine and worked good to , but the next day when I was driving to the train station the tire started to wiggle and hit the body of the bike. Plus I bought a tune up and all they did was put new bike grips on . L store
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October 2021 by Rachael Hickson
Bought a bike today (plus a lock and extra part for my bike rack) and had a great experience. Rob was knowledgable, friendly and gave me time to try out the bikes and think about my decision. Good inventory and gave me tips for preventing theft. Rob even helped me set up my new bike rack, which was a really kind gesture! Overall great shop with good people working there.
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October 2021 by Bernard Jr. Morelos
The staff are amazing. They are helpful and responsive to calls.
