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July 2023 by Ben Shumate
Disappointed in the quality of my garage floor and the slow response time when addressing issues.I had Gary come out in late February 2022 for an estimate to repair and resurface our garage floor that was chipping/pitting in places. Quick and easy to schedule the visit, get the quote, and schedule install dates. They performed the work over two days in April 2022, repairing the concrete and installing a FlexKrete product. Everyone we dealt with was professional. So far so good.However, we quickly noticed some issues. Because they used broadcast sand without any sort of sealant on top (which was a surprise to me, since I assumed there would be some sealant on top, but they never explicitly said there would be, so that's on me I guess), there was a lot of loose sand in the garage, enough to sweep into large piles. They told us it would get better after a few weeks, but it never did despite regular sweeping. See attached picture of a pile of sand after sweeping just one stall of the garage in August 2022, 4 months after install. To this day we still track sand into the house when walking through the garage. Also, as shown in another picture, they missed a few spots, which left the old floor showing through in a few places. And for some reason, each garage stall is a slightly different color, rather than all being one smooth finish.I first contacted them on July 5, 2022 about the excessive sand and missed spots. I was told Gary would contact me within a week about what to do about the sand, but that never happened. Called back again to find out I'd been placed on the regular repair schedule. They finally sent a repair crew on October 20, 2022, which consisted of them running a shop vac and leaf blower for around 10 minutes to try to clear out sand, and then fixing the bare spots with yet another slightly different color of sand. They told me they could put a clear coat of polyaspartic down for an additional $350, but never got back to me when I expressed interest in speaking to someone for more details about that.Now, in March 2023, I've noticed several spots in the garage floor starting to peel. Contacted them 3 weeks ago and was told they'd reach back out to me when they schedule my repair. I still haven't heard anything back. But at this point I don't think I trust them to do any future work. I was told my new FlexKrete surface should last decades, so I'm very disappointed to already be having problems.
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May 2023 by Lynne Bauer
A plus did a beautiful job leveling our basement floor for our remodel. It was complicated since it was internal work. We also asked if they could do some external drain work which they couldn't help with but they did the leg work and had another company call to provide us with an estimate. Professional every step of the way.
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March 2023 by Rachel McGuire
A+ Concrete is responsive by email and it was easy to set-up a visit for an estimate. Two stars for that! It was about a three week wait for the estimate appointment, no problem, but a month after the visit, I inquired about the estimate and got a short but polite "don't call us, we'll call you" response and three months later still no estimate. It's a small job, so perhaps not high on their priority list, but I would prefer being told that they aren't interested over the complete radio silence. This job would have been small but there are many other much (much!) larger jobs on our to-do list for the future for some other company, I guess!
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March 2023 by Kristin Machaj
It took a couple months from the time we called until the guy came out bc they were "so busy". We never received the estimate after he came out despite my calling multiple times either. The receptionists answer each time was "he's been so busy it can take a couple weeks to get it". This was months ago now. I do not recommend this company.
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March 2023 by L. b.
I would hire them for all of my concrete, step repair needs. APlus will come to your home to survey the damage and give an estimate, etc. They will and their awesome office will work with you. I have recommended them to others. You will not be disappointed.
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December 2022 by Nikki K
I understood it took some time to get an appointment for estimate, however... two and a half weeks after the appointment and not a single email or call to let me know an estimate would be provided. When I reach out in an email stating I am disappointed in not receiving any communication about the work order, l I get an email stating:I'm sorry you are disappointed in the amount of time it takes to create a proper estimate. We don't feel you are a good fit for us and we are no longer interested in the job. Good luck with your project.I guess they are no longer interested in our business because I was disappointed in lack of communication and questioned when I would get an estimate after 2 1/2 weeks of hearing nothing at all from them. Regardless of how big or small the job is, all customers should be treated the same. If the job was too small.... a simple email stating this is not something we can do at this time would have sufficed. We were just trying to get this job done before winter hit so that it didn't get any worse. Clearly A+ has some struggles with their integrity, attitude, and communication skills.I am not mad they don't want the job, that's fine... I can get someone else and help them grow their business as we know a lot of people looking for the same kind of work by a good company with proven results. I am just disappointed that it seems big business doesn't have the time or customer service skills for the little guy anymore and clearly the representative communicating after I expressed my disappointment lacks all of the above
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October 2022 by Jim Davis
I called for a quote for front porch repair and was promptly scheduled for an estimate only to be rescheduled the day before. Then the day before the next scheduled estimate I was rescheduled again. When I told them this was the second time I had been rescheduled for an estimate the girls response was “well sometimes things happen”. I told them to forget it as I refuse to work with a company with such poor customer service. Two weeks later my dog starts going nuts and I get up to find man in my yard looking at the porch. He proceeds to tell me he was with A+ concrete and here for a quote. I informed him I never rescheduled to which he said “oh well less work for me then!” Got in his truck and literally peeled tire up the street. These guys are a train wreck and beyond unprofessional.
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July 2022 by Suzanne Toth
Nothing but good from A Plus Concrete! From the answering service, to the estimating by Gary , to the entire repair crew, every service was professional, informative, and courteous! The repair crew was totally concerned with doing it right and informing me the client, about everything being done during the process! Will use [and recommend] again, and Thank you for a great experience! Garage floor looks great!
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July 2022 by Frank Davitian
A reliable and trustworthy company can be recognized by the way that they communicate with their customers. From my first call to A Plus Concrete to the time of them performing the work on my driveway they were responding instantly to my calls and communicating with me on time for any changes in schedule due to the weather conditions.The scope of work and the required fixing approach for my driveway repair was explained to me in details, beforehand during the estimate visit.On the day of the appointment they arrived on time with a crew that allowed them to finish the job the same day with excellent quality.For any additional work that I asked to be done they did everything possible to finish it the same day.I highly recommend to everyone to use the A Plus Concrete services for any concrete repair.
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July 2022 by Michael Leone
In 13 years our driveway had never been touched. It was basically in good condition, but badly needed a good power wash and reseal. Richy and Steve did the work. It was a very hot, humid day but they worked straight through until the job was finished. The driveway looks brand new. They were professional, paid attention to detail, and made sure everything was done right. I couldn't be more satisfied.Mike L.
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July 2022 by J Moyer
Great bunch of guys. Joel called to let me know what time they would arrive , do to I live a good hour or so away from them. Very professional , very quick at getting the repairs of cracks and grinding that was needed on my porch (Which is also the roof to my garage.). These guys know their business. Went even above what I thought was possible to do with the concrete. Looks amazing , Thank you.!! Can't wait to get to use the porch , and not have a leaking garage roof.
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July 2022 by Helen Wigger
After seeing numerous cracks increase in my bottom driveway pad over the years, I reached out to A Plus Concrete & Foundation Repair. The experience from initial contact to job completion was very positive. The bottom pad was repaired with FlexKrete and the work crew also filled a crack at the bottom of my front steps. Many thanks to Gary, the work crew who completed the job (Joe, Chris and Richie) and the front office staff Joann and Patty. Highly recommend!
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July 2022 by Travis Ault
Owner of the company showed up on time for the estimate and answered all my questions. I was able to schedule the work for a couple weeks out. Crew showed up on time, did the work as expected and were very professional. They answered all my questions, were very thorough and cleaned everything up. Very positive experience from start to finish.
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July 2022 by Dawn Dickinson
I had my front concrete steps leading down from the street repaired by A Plus Concrete. One of the steps was cracked at the seam all the way across, plus the steps on the side were cracked and a nice sized hole appeared with lots of crumbling and loose gravel coming out. Nick and Jeff (I hope I got their names right!) did a wonderful job repairing everything!! They took their time, were very diligent throughout the entire process. They cleaned up when they were done, which is very much appreciated. I highly recommend A Plus Concrete! You will not be disappointed!!!
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July 2022 by D Ready
We had our driveway, steps, walkway and our front porch cleaned, repaired and sealed by A Plus Concrete & Foundation Repair. Gary provided a timely review and estimate. Work was scheduled by responsive office staff. Nick and Patrick arrived as scheduled, walked through the work beforehand, explained what they were doing along the way and their work was excellent. We highly recommend this company, and we plan to do future business with them.