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November 2023 by J S
Was a member at BJ's Philadelphia and later New England and was excited to see BJ's was coming to South Fayette. Prices are mostly comparable to Sam's and Costco but the produce is disappointing. You have to be careful and examine before you buy--often it's moldy, soft, or overripe. I absolutely do not purchase produce with the store pickup because they consistently give me the most damaged, ripest and moldiest produce. The Wellsley Farms items are good substitutes with the brand. I've had issues with the in-app coupons not working at checkout--mostly the BOGO coupons. I had a staff member help me at checkout and they just took off two coupons that were, in total, less than one item, totally missing the mark on the coupon. The online website is slow/buggy and the app is terrible. It often freezes, shuts down, doesn't apply the discounts, tells me in-store items are out (they aren't, I have gone in and found them aplenty), and doesn't recognize that I've arrived at the club for pickup. There's no visible number to call outside so I have to look it up and wait on hold for 15 minutes to get someone to bring me my items. I used to do pick up once per week, but I often have to turn right around when I get home because: wrong items, half order missing, produce is rotten. It is REALLY difficult to get the orders corrected since you have to call customer service, are shuffled through numerous people and on hold for anywhere from 1-15 minutes, then have to drive BACK there to get the missing/replacement items. Once I had them bring it to my car as I had crutches, and it took an additional 30 minutes to call someone once I got to the club, wait on hold, and talked to 2 people to get one person to bring me the rest of my order (I had to tell them what was missing 3 times). In total, that was an additional hour more than I should have spent. Often you have to go inside the store to rectify the problem and wait however long the customer service line may be, which totally negates the convenience of pickup. Most recently I purchased an OTC medication and the bottle came DESTROYED--plastic cracked and broken into the bottle. Like, HOW? WHY? WHO? And finally, the gas prices aren't that good. The Sheetz on Washington Pike often has better prices and Getgo is comparable. I'm really disappointed in this club and would love literally an competitor to come to the area and take my money because I cannot continue with this store.
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November 2023 by Mason
Do not go to the deli. It's a nightmare every single time. Here are my last three experiences at this deli:First experience here i stood in line for 30 minutes only to be told they were out of honey turkey when I was looking at a fresh package in the display. Said he wasn't allowed to open the display package for whatever reason. I stood there and explained to him that it's normal to use the display turkey when you're out and he flat out refused because it was his first day. Hopefully his last.The next week they actually had the turkey so I ordered 1lb "sliced as thing as possible" and the girl sliced up 1.8 pounds absolutely way too thick like comically thick and said "it's a little over is that okay?" I said fine and took it cause I just wanted my turkey and had waited there for a solid 20 minutes so whatever. I'll eat the comically thick turkey slices.TODAY was the final straw. Ordered the same turkey as usual and made sure to get it sliced thin. She sliced the first piece and showed it to me and it was indeed thin. So she sliced up a pound for me and I was on my way. I thought I finally had a smooth experience at this deli..... until I got home..... I got home and go to make a turkey sandwich but when I open the bag, ITS HAM. HAM. HAM IN THE TURKEY BAG. LABELED TURKEY, BUT IS HAM. Absolutely unacceptable. HOW HARD CAN IT BE TO WORK A DELI COUNTER???? Never in my life have I had a bad experience at ANY deli counter but for some reason, every one of my experiences at this deli somehow tops the last in how terrible it was.
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November 2023 by Jenny Jasiekiewicz
Staff are kind and seem to be doing their best. The system is screwed though. Most recent experience: made an online pickup order. The location was changed to a different BJs (that I've never shopped at). Called that store as a courtesy anyway to let them know Im not going there for the order. Couldn't cancel the order, so they just ride it out for 2 days, then it self-cancels. I placed another order for same items and triple checked the location. Picked everything up and needed to return one item on the order. Went inside to return the item (they can't do it during the pickup). Waited in line while one person tried to handle the while line. Spent a solid 20 minutes to return a ham, while the other groceries hung out in my car. In general, the app can never locate me while I'm right outside of the store for a pickup. It's not unusual to have to find an associate to get my pickup order processed. Using the app in general is not the best experience (and I've used other apps for grocery pickups, as a pont of reference). However, I don't pay a membership at any of the other grocery stores that I frequent.
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November 2023 by Stephanie H
I tried so hard to love BJs but they make it impossible to shop there.#1 issue is service. Called ahead to get propane filled, No one at the store could fill when I got there. Produce is always overripe. Once bought meat and it smelled absolutely awful when I got it home (they offered to refund me but I had to drive back to the store) Checkout attendants seem annoyed at your presence. Today’s final straw was I was actively pumping gas before 9 and the snotty attendant said it would shut off at 9. He walked into his little hut and shut it off… I cannot imagine being this actively trying to not do business. Costco is 10 minutes farther… but in my 10+ years with Costco never did I have this kind of problem.
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September 2023 by Eva Medeiros
Had four new tires installed on my vehicle. When I walked in, no one was at desk. Had to wait a few minutes till technician in work area saw me through glass. He came to desk and started checking me in. I had to sign a document he sent to printer that ran out of paper. He radioed someone and asked them to bring paper. I waited over 10 minutes and finally told him my ride was here and I had to leave. No one brought paper while I was there waiting. I noticed guy in tire center was the only one working. I wondered what would happen if he got hurt and no one was around. This place is not a safe working environment. There should be at least two people working at all times. No complaints about the technician. He was doing the best he could.
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September 2023 by L
DO NOT attempt to buy tires from here! BJs made it seem like the tires were in stock at this store when they were not. Then we waste time going to the store on bad tires to find out that they don't have the tires in stock. Then, you can't get a refund bc the tires aren't at the store yet. Someone STARTED a return, and when you look at the app it looks like maybe the tires were returned (hard to say bc nothing is clear on the app). But of course nothing happened. I called the store and they told me to call corporate. I tried to call corporate but all you can do is text them. They said oh ok, we see the issue and can fix it. Well, that was 3 weeks ago. Now every week I get an email about how they are still trying to figure out what is going on. Bj's can't figure out how to use their own systems? I'm owed over $700 and it's been 3 months now of playing around. I'm contacting the Pennsylvania State Atty General's office tomorrow and filing a formal complaint. So, if you want tires, go literally ANYWHERE ELSE BUT BJS!!!
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August 2023 by H H
I believe she is an operation manager. I hate to say I don’t want to shop there when I see her. One time, I had an issue with double scanning product and she was able to solve the issue. However, her attitude was so bad. Acted like I am dumb. Today, one of three coupons didn’t go through so I was looking for a help. She came to me so I explained what happened. Maybe she didn’t understand what I said. However, she said “WHAT?!” Oh okay….I don’t need that kinds of attitude but I explained again to her. I have three coupons and two are applied. I don’t know what coupons were applied but this coupon didn’t applied(I showed the coupon to her). She said “I DON’T KNOW” and just used my phone to check . She was able to resolve my issue but I didn’t appreciate it.
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August 2023 by Amy Talkowski
Slow & rude customer service reps at front desk. Coupons never get applied at self checkout. Employees standing around offering no assistance. Sales reps harassing customers for BJ’s promotions that are not for BJ’s.
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July 2023 by Alies Lipovsky
First time at this location, the staff was not friendly or helpful. Staff was standing around chatting to each other and not at their check out lanes so I went to self check out (all self check outs were open and no other customers) then got scolded and told I couldnt self check out because I had had more than 20 items. Will continue to go to North Hills Location
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June 2023 by M8A8G
Always has a bunch of good coupons and prices for stuff that’s not in stock, Store branded food is terrible and has scammers trying to sell you useless services. Only things that are good are the gas prices and some things in the store that are actually in stock, And the credit cards not terrible.
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June 2023 by Anthony Rankin
This is the worst of all club stores. Customer service is at its poorest possible extremely unprofessional and if you ask for assistance forget about it they get mad about doing their jobs then management/supervisors get smart with you because they had to do work. Deli department is horrible they had 3 ppl working deli 1 being manager 2 of them just left to go on break the manager pushed out baked goods then disappeared.
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May 2023 by A A
Has fair prices and value offerings...on probably something for everyone. Am committed to Costco, but will keep BJs membership for gas, produce, and a few snacks that will pay for itself. But I absolutely hate the chore of "clipping" coupons to get discounts. The app almost always misses several coupons each visit. But thankfully, some of the promotions BJs give help to make up for it. Their system sometimes double these....seemingly erroneously... but who am I to complain ? ? ??
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May 2023 by innocentrage1
Love not having to dive all the way out to Sam's club in robinson. BJs has good products and good prices on par with other wholesale clubs. I only wish they wouldn't allow solicitors in the store. I hate having to go to the other side of the store and then back over just so I can avoid the dude selling cell phone plans.
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April 2023 by Susan Scheboth
Very upset that BJ’s wholesale stopped selling Dixie ultra paper plates. They are so much better than the Berkeley Jensen. I was very disappointed. I like having a choice but I see they are bringing in more and more of their own brand. I may have to start shopping at Sam's Club.
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December 2022 by Kenneth Bell
Very inflexible. Gun safe was $299 on Monday and added to cart but wouldn't let me buy it. As it was cyber Monday thought had to buy online. In end found out not available on line as couldn't/wouldn't load. She indicated they had enough and I said would come in tomorrow with help to load. Imagine our surprise Monday when husband said it was $429. It was still in my cart at $299. Talked with manager and he said "tough shot". Later in the day it was in our cart at $429 and suddenly available on line for pickup at the store. Amazing. Personally will not join again as lots of problems with BJs. Manager lost $3,000 spending customer for $129. Not very bright manager but doesn't surprise me as they have poor employees. Sam's here I come.MUST REVISE MY REVIEW. FOLLOWING DAY COST DROPPED TO $349. FIGURED WOULD BUY AT THAT. ASST MANAGER BROUGHT THE SAFE OUT WITH A COUPLE OF OTHER EMPLOYEES. EVERYTHING WENT FINE AND LEFT HAPPY. THE ASST MANAGER AND EMPLOYEES PROVED MY PREVIOUS REVIEW WRONG. THANK YOU ALL.
