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February 2024 by Daniel Huff
Very quick and friendly service. Called ahead and said we were going to be a little late for our appointment and they were super flexible. In and out in 30 minutes!
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February 2024 by Susanne
Super easy and fair price for my car.
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February 2024 by Angel Dejesus
Best car buying experience I have ever!!! Had my car got delivered today! And everything went amazing super sweet rep and explained everything to me and my finance! Super happy with my car works great drives great and looks great! Can’t wait to get off work to go for a ride!!!!! Ahhhh got my dream car! Nissan Altima 2022!!!! Thank you Carvana!!!!!! Keep shining!!!!
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January 2024 by Vince Petitjean
Online customer service is terrible. During the process of all the presale forms needed they help but tell you you’re wrong. Then when you ask for help to fix it they don’t know how to help. So they know what’s wrong but don’t know how to fix it. Then threaten you’ll loose your car if you don’t fix it but you don’t know how to fix it and they aren’t helping you fix it.
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January 2024 by Suzan Hauptman
Don't do it! It looks great-easy-affordable...all smoke and mirrors. I felt like I worked for Carvana by the end. With all the paperwork they needed (that, by the way, is NOT needed at dealerships or used car lots) was unreal! I am not in the car sales business. I did not appreciate anything about this process. We both traded in and bought. They needed us to get insurance on the purchase before we even owned it! THEN it was delayed. Any discount offered-NOPE. The delivery charge is NOT a delivery charge, the one customer service rep told me-it's a shipping charge! Well, that explains it-my bad! The car was delayed. Took the day off to get the car-but, at the last minute they told us we couldn't pick it up as the title wasn't available yet. WHAT??? We were financing-don't need the title yet. But, had we not uploaded a picture of proof of address, driver's license, our title, the tree three doors down, the back of a form that is supposed to be blank, the neighbor's dog...the order would have been cancelled. So, by the time you do all this work you don't want to cancel-you're vested now. I think that's what they bank on.Need to talk to someone on the phone? That's possible, but you have to make this request on the computer and then hope the person understands the situation. Never the same person twice. There was nothing about this experience that made me feel like they even cared that I was a customer. The one representative even told me she was going to take me off as an authorized user of the account if I didn't stop asking about a shipping refund. SCARE me!!The person that we actually met was very nice. They don't help you learn your car, but they are pleasant.I will never even look on their website again. Not the way I want to spend 3 days of my life taking pictures of non-sense within unreasonable time frames.I'm done. Been there. Done that. Got the souvenir token. Will never do it again!
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January 2024 by Brent Dolby
horrible scam horrible service
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January 2024 by nancy gupta
It was awesome seamless experience.
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January 2024 by Anthony May
Easiest vehicle sale transaction I've ever had.
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January 2024 by Marco
If you pay attention and do everything right it’s gonna be an easy experience. The woman on the phone that verified my information when completing the order was great she was patient and knew what she was doing. My dude at the place where you pick up was also easy to talk to and knew what he was doing. I got my plate and registration when I picked up the car. There’s a lotta negative reviews online and I had the complete opposite experience. I’m gon be buyin the next one from here too it’s more convieneient than Facebook Market-Place even.
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January 2024 by Jessica Snyder
They sold me Chrysler 200 on October that’s now in the shop needing $12000 worth of work to be safe to drive. That 150 point inspection they do is a real joke. Wouldn’t recommend buying a bicycle from this joke of a dealership
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January 2024 by Tara Gerren
The entire experience was great! It was fast and easy. They gave me a decent offer for my trade in and provided a car that was just as described online!
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December 2023 by david pasternak
I'll probably never go to a dealer again.
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December 2023 by John Gordon
Consumer sale, not a car dealer. The Selling our car was fast & easy, with a fair purchase price. Now there is no reason to list your car on Craig’s List or eBay. No haggling with prospective buyers. Carvana is the new & easy way to sell your used car, or use as a trade in to buy a newer one.
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December 2023 by Brian Mccurdy
It was a long hard road. They didn't keep. me up to-date on the steps. They never turned on the tracking when it was supposed to be. There was a cracked in the window that they covered with a sticker, they wouldn't take care of it. It's the first day I can't take it back and the light for service tire monitor came on. If you have another option don't use carvana.
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November 2023 by Brian
I am very pleasantly surprised! Best offer I received for my car. Everything was easy, safe and fast. Communication was clear and accurate. Pick up went off without a hitch. Right on time and no issues at all. ACH Payment was fast and IN FULL. Fantastic experience!