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September 2022 by Google user
Best ever....Helpful, kind, courteous, knowledgeable.
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June 2022 by Judie Cullen
Best ever....Helpful, kind, courteous, knowledgeable.
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April 2019 by Eileen S.
This is a large, clean, quiet Bank. There were two tellers working. One was speaking to gentleman, perhaps the branch manager, and one other teller, who immediately greeted me and beckoned me to her window. She conducted my business quickly and professionally and was nice and friendly to boot. The couple times I've been here, it was always slow, but the tellers were quick. This KeyBank offers much of what others offer, such as life insurance and estate planning. As long as the staff are free, you apparently don't need an appointment. This Branch closes at 5 p.m. other branches hours differ, depending on location.
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October 2016 by Megan Doane
Customer service is lacking. I went in to exchange some smaller bills I had. The lady who was available was snippy from the beginning of the conversation with just a "may I help you". I proceed to tell her I want higher bills. She then asks if I'm a customer, I said no my bank is up north (they don't have any down here). I was hinting I need one! So she goes well I can't help you. I was puzzled as I've never heard that before from any bank.. so she said again I can't exchange your money. Since I was there with money in hand, you think she would even ask "would you like to open an account today, so I may assist you?" But NO, she literally blew me off with an unneeded attitude. I would have opened an account, I needed a bank in the area! Needless to say, I went down the street to another bank and didn't even have any trouble, and I became a customer. I will not ever step foot in a First Niagara and they probably should go over some sales pitches again.. I'm sure they miss the que alot.