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December 2023 by Jaime Chambers
My last experience the dr could not take the time to actually check him because as she said they needed the room. Sent us out with cough sore throat and chest hurts. Don't waste your time.
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December 2023 by Valerie Williams
Really pleased and grateful for my daughter's express care here. Reasonable wait time; real humans answer the phone with reasonable answers and care; clear, brief, and kind check in process, clean facilities, quality and comprehensive care fromstaff across the board. They genuinely seemed to care about what was happening AND understanding my daughter's history of care,Etc. Thank you NP Lauren and team. Highly recommend!
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September 2023 by Emily Dritz
Excellent care, kind staff, clean facility, short/reasonable wait times. Thankful to have this facility as an alternative to Children’s ER.
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May 2023 by David A
I took my 5 years, son here for a stomach pain, and they couldn't help him. We left without any help from them. Am not sure what kind of doctors they have there.
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May 2023 by Carla Fuentes
The specialist was very attentive to my son. He explained the diagnosis in detail. The follow-up was perfect.It is worth mentioning that they helped us with a translator and documents in our first language.
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March 2023 by Balaji Kandasamy (Bala)
Everything is good except there no online reservations. Every time the wait is over 100mins and you can't do phone registration and have to be in person. Online registration is limited to 10slots mostly will not get same day.
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November 2022 by Jon Oldsen
Gwen was an angel.Really took care of us after being transferred from Washington. The rest of the staff were only a step below an angel because Gwen went that extra mile for us. Everyone was so great there. Some people complain about wait times, but that is just the nature of them taking care of us workers who need to their children to see a doctor at night.Thank you for taking care of my little girl.Jon
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November 2022 by Angie Arbuckle
Grandson seen last night for possible fracture in his leg... Sent for x-rays sent home to await results....Grandson 2 year old still walking on leg. Xrays done 830 pm it is now 1020 am the next day and still waiting results. Very unprofessional and added stress to family patiently waiting results..
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October 2022 by Kelsey Bancroft
Make an appt if you can so then you don’t have to wait 2 hours , we were in and out in less than an hour .
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October 2022 by Mai Tram Nguyen
My son is 2 1/2 years old, was taken to this facility for ear pain. First time, he was diagnosed with an ear infection and the nurse practitioner prescribed us with antibiotics. Unfortunately she prescribed double-doseantibiotics for his age and weight limits. Luckily enough, my son developed some rash in his back the first night he took the antibiotics so I took him back to the PCP office the next morning. At the PCP office, his pediatrician was able to correct the dosage for us. If it wasn't for the rash, we would've given my son the double dosage of antibiotics for 10 straight days and who knows what would happen.A month later, my son complained about ear pain again (on a different ear). And of course, it is on a Sunday again and no PCP offices opened. So I took him back here. He was diagnosed with inflamed ear canal and prescribed eardrops antibiotics. Within the same night, his fever spiked up so I took him back to his PCP office the next day again. My pediatrician Was surprised how the express nurse Practitioner did not check for his throat and she was ALSO not impressed how they could diagnose an ear canal infection when they were so much wax in his ears. They pumped water in his ears to clean out all the wax and able to determine: his ears were more than fine. They checked his throat and he was positive for strep. Within 24 hours of being given the right medication, my son felt better.Perhaps as a first time mom with little to no experience, I trusted the medical professionals and basically was neglected twice, back to back, from the same facility. I have also left reviews for upper management with a hope they will take a look at this case as a serious matter and potentially putting more training measurements in place for the staffs. At the end of the day, You are in the business of protecting children who are vulnerable. Some are so young to be able to speak up how they feel after taking certain medications. It is dangerous and life-threatening if wrong dosage or wrong diagnosis are given.And perhaps as a mother, I will not take my kids back to this facility again. This review is not a complaint; it is just an FYI for other parents who are desperate looking for a place get your kids check out on the weekend. Im also hoping that upper management will review this seriously.ThanksUpdated: I never got a chance to get back on here to provide update. The center director of the facility made a direct phone calls to me, found out details of what happened and provided reassurance he would make sure more training/procedures would be updated. No excuses were made, he made me feel better when he got straight to the solutions of what will be done, rather than trying to defend any parties involved, which essentially what we all wanted: the kids to be safe and taken care of properly. I didn't like what happened, but to be fair, I wanted to provide more info as to how it was handled by upper management.
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September 2022 by Chrissy Lynn
My son was very sick last night and the staff was more than kind and helpful. I couldn’t recommend this more. Thank you to all the nurses and docs and staff who are so kind to moms and kids in hard situations!
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March 2022 by Praveen Gupta
Horrible experience, Receptionist told me to wait 30 mins then 1 hr then 40 mins then 1 hr again. No clarity finally moved from the location waited 2 hrs in the car. Misleading time estimates provided.Total time waste.
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March 2022 by Marcela Kirk
They overmedicated our daughter once. It's not just once, we've had bad multiple experiences at this place. Gives q bad name to UPMC.
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March 2022 by Tiffany Chopick
Not a single person follows up they just have you drive 4 hours and refer you elsewhere, then never return any of your 31 messages to find out results or follow ups!
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March 2022 by elizabeth parme
I brought my 5 and 3 year old for blood draws and it went so smoothly. They were quick, friendly and helped me with both little ones through the process. My 5 year old kept saying it didn't hurt like he thought it would and was very relieved!
