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September 2024 by Aliyah Genova
This company is absolutely ridiculous! We made a car payment on the 29 and they demanded another payment the next day. I called and the ignorant lady who answered didn't even stay on the phone for a minute before rushing off the phone saying she'll call me back...that didn't happen and now they are dodging me and my husbands phone calls...clowns
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August 2024 by Charles Simpson
I purchased a pre owned Lexus from B & B almost 3 years ago. I never missed a payment , the program does work and my credit score rose 120 points. I am presently financed with a bank and in 2015 Luxury Vehicle. The program works if you will work with it. I am sorry I had to leave Helm associates, I was always treated well by Lori , Amy and all the staff. People are often treated in a second class manner when they are not credit worthy or credit challenged. I never felt that way Helm associates. I would gladly recommend or refer a friend or family member to them.
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July 2024 by SASSY Cartel
I loved doing business with them especially when miss Aquanetta was in charge she was a blessing. But this new lady that is in charge is very rude and makes me not want wanna spend my money with that company.. life is already hard I don’t wanna be disrespected when I’m spending my money. Will be surrendering my car this week jst so I won’t have to deal with the ignorance.
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December 2023 by Alma Perez
There good. But when you fall behind on one payment and you give them a valid reason, they don’t care. They will try and have your vehicle towed, even if you owe as little as $1,300. They just don’t care.
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November 2023 by Christopher Penn
Don’t ever do business with this company. Prices are ridiculous, they’re crooks, unprofessional and have horrible customer service.
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October 2023 by sharina simmons
I swear this company is the worst! You would think they would want to build good healthy relationships with their clients !!! But nooo they won’t budge! They cut my car off for 7 dollars! 7 dollars!!! How petty ! They must be a poor company !! It’s such a shady deal to begin with. They tell you they can’t work with you if u haven’t been a customer for at least 6 months which is still a lie. I hate this company I wish I never have dealings with them! I’m telling you if you see their name on your loan DONT PROCEED!
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August 2023 by nina brown
DO NOT DO BUSINESS with these people. They’ll mess up your credit!!My car was paid off n they are still posting to my credit report that I’m behind payments. This has been going on for the past 9months. My credit score dropped 100 points bcz of this so called mistake!
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February 2023 by Christina Reed
They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can’t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you’re trying to call in a payment. They are trash.
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November 2022 by Aleia Woodall
Worst company ever I hope they never make another penny
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November 2022 by Nilda Mulero
I been clients with them for 3 or 4 years they are the best always work with me give me the best payments I recommend them 100porcent
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November 2022 by blazeforprez
So glad i left this place and got another car smartest move i ever made go to coleman kia they actually care for the customer and arent rude and theres no kill switch in the car...Lisa is horrible as well
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August 2022 by Tina Gallagher
Company switched hands a few months ago ..if you have automated payments you now have to make sure they are taking it. Or their incompetent finance manager, Isacc, will take several payments at once putting your account in negative because you didn't make sure they took the auto payment on your actual payment dates. ? They took $750 out of my account at once without ever sending a late notice not one single phone call, just hit up my account when they felt like it.Now 3 weeks ago I called to modify my payment schedule and make arrangements for upcoming medical procedure that would put me out of work. Today my car is shut off through passtime. I just made a payment July 30th..they told me my account is pass due by 9 days ...and will not do anything to help or accommodate even though I've had clear communication with them the last 3 weeks. Sharon called her a manager and Christine is my account manager . This is my second car purchased from through helm but am looking in to refinancing now that my credit is much better since I started here. The new owners seem to be over their heads and
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August 2022 by Nilda Rodriguez
I been clients with them for 3 or 4 years they are the best always work with me give me the best payments I recommend them 100porcent
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June 2022 by Matt Hess
Never answers the phone and when I put on weekly auto debits from my debit card. I still have to call because they don't take it out. Hire more people for Chris sake. I'm sure we have all more important things to do than call Helm 20 times a day until someone answers.
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November 2021 by Sarah Gibbons
I can’t thank my Helm Associates rep enough for helping me through my loan. It was my first car loan and my rep was easy to work with and because of that my credit went up a lot. She explained to me how important on time payments were and how credit works. I lost my job and she helped keep my car and set up different payments.
