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July 2025 by Stephen Sheats
My phone said the Sim card was an issue went to the Metro walked in the door i walk with a walker Raj right away told me that it could not be fixed and I needed a new phone and a new lot of number.I a a ked a few times for my number I have a lot of medical issues.The whatever he charged me 300 dollars for a 189 dollar phone which I was told with a new number it should have been free so I got screwed out of 300 and my phone number I payed cash did not realize he did not give me a receipt something needs to be done I want my money back
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March 2025 by Ricardo Venegas
Quick response and excelente service
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March 2025 by Sara Hiller
They took the time to understand my issue and provided a clear and efficient solution, thanks bob
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March 2025 by Harry Slater
My issue was resloved quickly and representative was friendly.thanks bobby
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March 2025 by Robert Mcgrath
The response time was quick, tq u bob
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March 2025 by Suraina Magic
Good service bobby
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March 2025 by Francia Lopez
Bobby is doing good customer service
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March 2025 by Leslie
Great guy!!
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January 2025 by Paul McKeever
Worst experience I've had with Metro as a longtime customer. My father went to this location to buy a cheap replacement for his broken phone. Raj did not ask him if he was already a customer or not. My father had NO intention of getting a new number. When Raj told him he could get a phone for a certain price if it's a new line my father clearly told him he'd rather pay a bit more and keep his current number. Raj decided to activate the phone under a new number anyway. Once he finished and my father already paid that's when he told him about his new number and the bill due date. My father again said that he didn't want a new number, he wants the new phone on his old number. Raj decided to lie to him and told him his only option was to wait 2 weeks and pay more money to have the issue corrected. Raj didn't know about me or the fact I used to work for Metro. The correct approach is to apologize, pull another phone from the cabinet, and figure out any cost difference. Then you'll tell the boss, and they'll figure out what to do later. He burned that phone, meaning he screwed up and it would have to go back to corporate and the new line has to be cancelled. That would cost the boss and corporate time and money. Raj figured that he'd get out of trouble with his boss by having my dad come back in 2 weeks. I had to go in this location and speak to him myself to get the issue solved. When Raj wouldn't fix the issue, I told him to call the boss. The boss never answered his phone and until the very end Raj swore up and down that he didn't do anything wrong, and my father was perfectly fine with and understood what he was getting. I saw him in the work group chat the whole time trying to figure out what to do. I'd imagine that one of the sales reps with actual experience told him he screwed up and just needs to fix the problem like he should of from the start. Do yourself a favor and go anywhere but here with your money. Raj is a liar and scammer with no business dealing with customer service. A man would admit when he's wrong, a good sales rep would fix an issue to keep their longtime customers, Raj is neither because he is a child not fit to do his job.
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January 2025 by dawna marie
Would give no stars if I could. Your employee Raj should be ashamed of himself lying about messing up my phone exchange, blaming me for his incompetence . Says he couldn't fix it till 15 days later so he didn't have to take outta his pocket money for Burning a company phone and come back then so he could cover his tracks. DISGRACEFUL AND DECEITFUL. And I don't need a Cold store response of oh I'm sorry you had this experience at our store we strive to be perfect and make our customers happy which is Bullshit . Higher honest employees that work with you. SO DISAPPOINTED AS I HAVE BEEN A CUSTOMER FOR MANY YEARS NOW I'M RETHINKING IT.
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August 2024 by Elizabeth
I have been a metro customer for a long time now and I always come to the location on Bristol Pike. Over the last few months, I have been coming in to pay my bill and the temperature conditions INSIDE the store is absolutely RIDICULOUS. Each time I went in there, it felt exactly how it feels outside and the weather has been in the 100s for months now. The heat inside the store has been so unbearable that I have to go outside and sit in my car with the air on while the manager helps me with my transactions. I felt so bad the other day, that I went and bought the store a case of cold water and a bag of ice because I felt so bad for them. HOW DO YOU EXPECT FOR YOUR WORKERS TO WORK IN THESE CONDITIONS WITH NO AIR CONDITIONER?! This should be illegal. And the so called “air” you have for them to use doesn’t do A THING. Those workers are still sweating and miserable because IT IS SO HOT. We have been under a heat advisory for months and as a customer, I shouldn’t have to be that uncomfortable when trying to get service , which makes it even worse for your EMPLOYEES who have to be there 8 hours a day.
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July 2024 by andrew ivaniv
I just wanted to buy a phone and put my card in, she started telling me that I needed a new account.
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July 2024 by shanika w
I definitely recommend this location. Shay was Awesome! She was professional, nice, and super helpful. The process of switching my line over took less than 10 minutes. I would also like to thank NANa a helpful employee.
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June 2024 by Khasan M
Great service thank you
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May 2024 by Kim Turner
My husband and I went here the other day to get him a new phone cuz he broke his, Shay was Amazing , So Professional and Extremely helpful. I wish all of your employees were like her. She was amazing. Thank you Shay
