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November 2023 by Dionne Dunkley
Thanks sooo much to Kapeel for helping me out I was stuck needed air in my tires and he was super nice enough to help me as air machine was out of service. I will definitely be patronizing Jack Williams because of Kapeel generosity. God bless you.
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November 2023 by Justin Bazzle
I have been going to this location for awhile now and Joe and Ed have always been great. Now I have met Kapeel another great service personality. Thank you for the great care guys
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November 2023 by LOVE- -NRG
I speak to the Jack Williams here in Brodheadsville. They are a co hesive team of mechanics, working together to get the job done at the cheapest available cost. If you'd rather ignore upcoming problems and pay for it later, then go somewhere else. Leave here knowing that you and your family are driving the safest, most update repairs needed.Thank you to the entire Jack Williams Team
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November 2023 by Amanda Pointon
Ed was amazing! He made me feel like he actually cared. My bill was a lot and he explained everything in a way I could understand. Kapeel checked me out when I got there to pick up my car. He was also very helpful and professional. They are both an asset to the team! I will definitely be returning.
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September 2023 by c e
Clearly something is wrong at this Jack Williams tire and auto service location. I was not going to post a review until I read Angelica C's review and I also was mistreated at this particular store.(beginning to think it's because we are women)On September 2, I took my Land Rover in for a flat. I was told I needed to purchase 2 tires. However, when I left, my tire light was still on so I immediately turned around and went back. A gentleman behind the counter explained to me that my car is self-learning and that the tire light will go off after driving a specific amount of miles, over a specific MPH. I believed the gentleman and I left again. After driving on the highway, my car's tire light did not go off, and other warning lights on my car's dashboard started to light up!I returned to the Jack Williams location, and they finally had someone physically inspect my car. It turns out that they had my tire pressure at between 30 and 35 PSI but my car tires are rated for 50 PSI. The gentleman behind the counter stated the warning lights were simply because the tire pressure was low. They then put the correct amount of air in my tires. I got a simple apology and I left.However only the air pressure light went off on my dashboard. All the other warning lights were still coming on. I went back again, and I was then told, that they didn't do anything wrong for a second time. I leave very confused, and as I'm driving on the interstate, my car literally stops on me. I was terrified because a large truck almost hit me, and my infant! I called them up and explained the situation and they told me for a third time that it was nothing that they did and a gentleman tells me that I probably need to take it to Land Rover, or the dealership.I made arrangements to take it to Land Rover, and there they discovered that this Jack Williams location put the wrong tires on my car.When I called to tell the Jack Williams location the situation, they said they were unaware of that being possible! They insisted that the rating of the tire would not have anything to do with what was going on with my car. Land Rover told me that if someone would have simply looked at the panel on the inside of the door, they would have known the correct tires and air pressure.Clearly someone is not doing their job. Not only did I feel very brushed off the several times that I did return, and call, they have yet to rectify my issue. I was told to bring the tires back, and that they would refund me for my tires. Meanwhile, while my car is at Land Rover and the correct tires are being installed, I got a call from someone claiming to be the manager of the location, (this was someone different than the gentleman I spoke with in person claiming to be the manager ) and he told me that I would need to take my car away from the Land Rover dealership, to a Mavis someplace in New Jersey.I stated I was not comfortable driving the car with the tires they had put on it and that it was unsafe. I then told him that they put the wrong tires on my car, and I could have been killed with my child. He then told me to bring the tires back to the location and he would rectify the issue. I returned the tires to the store and I was told that they needed to bring it up to their corporate office before I would get my money back! I have yet to receive my refund!I am posting this on September 17th.
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September 2023 by p0rcelainx
I am a regular customer and every time I go there, Ed and Joe always make me feel comfortable and confident having my Toyota serviced there. Their customer service is top notch. 10/10
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September 2023 by Marissa
This particular shop is the best and Ed is one of a kind! He knows the ins and outs and will make sure you’re driving on the road with 100% safety in mind. I highly recommend coming to this auto shop for all your car needs.
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September 2023 by A.L. G.
Great help. We had a issue arise suddenly and they took care of us right away. Very friendly, professional and hardworking. As we waited for our vehicle we watched the employees getting others taken care of quickly. You don't see that often. Definitely recommend this location. Very grateful for their service.
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August 2023 by Douglas Neiner
Extremely pleased as a first-time customer with Jack Williams taking care of my two leaky tires on a Sunday Morning. On one of them, I had even done a terrible job trying to plug myself and they still were able to patch & plug it for me. I got there just after they opened on Sunday morning, and was surprised how many other customers were coming and going at that point. After a quick discussion at the counter, I was able to take a seat. Just over an hour after I sat down to wait, my 15 passenger Chevy van was ready to go. Thanks guys for the friendly and quick turnaround!
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August 2023 by Patricia Harding
Ed and the front desk crew are great always friendly and helpful. The men and women technicians are great.
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July 2023 by Cathrine S.
They were so awesome as soon as they got me in it wasnt long at all thank you so much and they were very professional took the time to explain to you what they had done and any questions you had they answered right away they are definitely my new tire/diagnostics place and I highly recommend them!!
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July 2023 by Thomas Martinez
I worked at this location. After poor training and bad business like putting 5w30 in a car that required 0w30. I was somewhat of a tire tech. Tried learning from the mechanic and was told not to do so multiple times. After a incident with me almost knocking myself out with a Tacoma bed lift I told the people in charge and they mocked me and laughed at me in my face. Thank you for some knowledge but definitely wouldn’t recommend going here especially if you have the wrong oil in your car it might break with the temperature being indecisive at times
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July 2023 by F U
I’ve been bringing my vehicles here for maintenance for years. They have great customer service and I never have to wait long for an appointment. They take the time to explain any needed repairs or suggested maintenance, keeping me informed. Most important, they are honest mechanics and they’re great at what they do.I commute long distances each day and I’ve never had any unexpected issues with my vehicles.Without a doubt, best mechanics in the area.
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June 2023 by samirdserrano
These people are professional, friendly, helpful, and courteous. I went to them for the first time today, because we had a tire that had a slow leak. They found a screw in the tire. Fortunately, the tire was fixable. When I went to pay, the bill was zero. I was very surprised, to say the least. I definitely recommend their services! I had my four-year-old son with me. We were a walk-in with quite a few people ahead of us, and thus, a bit of a long wait. My mechanically-inclined son got very bored. We went outside and were graciously allowed to watch just outside the bay as the lady mechanic work on our tire. My son was very intrigued and no longer bored. I was pleased they allowed him to watch and learn. He asked so many questions, most of which I was able to answered. Thank you Jack Williams Tire & Auto! ~Deborah S.
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June 2023 by Joseph Brennan
Have used them in the past with all our family cars. The guys at the desk are always very pleasant and helpful. Great Service, fair price and was very pleased with quality of work. They were up front and honest about work needed. Able to help a bit on price. Will go back and see them for any our cars next time some work is needed. Thank you again.
