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“Great honest communication
I took my BMW x3 in for an inspection and oil change. Kevin was very genuine and knowledgeable. Didn’t rush my questions and made sure I understood everything. He texted me a link to download my complete detailed bill BEFORE any work was completed. He was transparent about what was required to pass inspection vs recommended. There was only ONE service recommended. Attention to details is important to me. My car was returned with all notifications cleared and my lights back on auto. Everyone forgets that.”
“Mark was able to see me and get my vehicle diagnosed and fixed within a day. Great pricing, work and communication. Whoever left the 1-star review below was obviously never here and is an absolute traffic cone of a human being. 10/10.”
“We have been going to Crilly's Car Cures for over a decade (since we moved here). They do good work, are thorough, and fair with pricing. We trust them 100%. Highly recommend!Services: Exhaust”
“I called at the last minute to inquire about an oil change. I'm a procrastinator LoL. Anyway George told me to bring it right up and he would take me right back and they did. Oil change tire rotation and balance.”
“Reasonable prices and fast service. They checked my car for a thumping sound when it was started and ordered the needed part. Next day I brought my car and they installed the part while I waited. Thanks!”
“Thank you!! These guys saved me from an emergency slow leak in my tire. They fit me in last minute and got me in and out the shop in time for my job interview. EXCELLENT customer service and FAST repair!”
“Honestly, never had an issue here. Been common here 5+ years now. The managers or front desk people are usually cool and work with you. Always get my inspections here. They don’t try to get you for you money, because they only do tires and oil changes. If you need work they will tell you and help you. Cool dudes.”
“At 6:25pm on Saturday July 5th, on our way from Pennsylvania to Maryland, my wife and I learned that our 2022 $70,000.00 luxury car, did not have a spare tire which we could use to replace the front tire that had a hole in the sidewall of the right front tire, after we hit a deep pot hole on I 95 South.
Auto dealerships were closed until Monday. However, our call to PEP BOYS was warmly received by a nice lady who expressed regret for our problem.
She advised us to “have the car towed to her shop, and they would “ keep the door open until we arrived!”
The PEP BOYS manager Andrew, met us and placed the car in one of the PEP BOYS service bays, which I really appreciated!
The FIRST THING SUNDAY MORNING July 6th, the nice lady phoned me at our hotel to tell us that” she knew we were stranded, so they placed our car first in line, so we could be on our way!”
This was truly a “ World Class” experience for us. A “CUSTOMER FOCUSED,” caring and personal touch from PEP BOYS, produced a 5 STAR EXPERIENCE for us. There is no way that Artificial Intelligence will ever replace that level of service!”
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“Most amazing service!! Cannot thank them enough for helping us. Showed up at closing with a hole in our tire while traveling. They didn’t hesitate to help us. Both gentleman were so kind. Top tier service!!!”