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January 2024 by mike dank
I am a recent convert to Citadel. Tried a transaction online and unable to accomplish. I went to local Brookhaven PA branch 12-29-23 and was assisted by service representative Kamani Green. He was a pleasure to deal with. Exceptionally professional and just a good person. I look forward to continuing to bank at Citadel. Mike Dankanich
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May 2023 by Brian Thomas
Always a great experience!! Been using Citadel for 8 years for both business and personal. Staff and manager always go above and beyond. Highly recommend.
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May 2023 by Robert
Got charged a $25 Fee for making a withdrawal! This is a predatory bank for sure! Find another bank to keep your funds in and run fast from this one.
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May 2023 by Ron Durante
Been a member since 1969, Atlantic, Arco, and whatever, now Citadel, never had a issue in over fifty years… keep up the good work ! ! Ron & Mary Ann Durante ! !
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April 2023 by Rafael H
Update: from one star to three. Lured in by a promotion and 2 months later denied it because they know that monthly direct deposits usually take longer than the 60 days they require if you join around the time to your regular deposit. Make sure you contact corporate asap since the branch will be difficult to deal with. After a bad review, corporate corrected it. It should not have gone that far and the branch manager should be more knowledgeable if given the power to deny or apply the promo. May update to 5 star if my experience the rest of the year goes well. Latina associated at this location tried her best and I appreciate her.
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February 2023 by Nykia Thomas
I have never heard of a bank stealing money but here we are. I deposited my cash into an atm and the atm did not put the funds into my account. Instead it sip out a receipt and told me to have a nice day. The funds are not reflected in my account when I open my online account either. My money is just gone. When I called the branch I tried to deposit my money into, the response I got said “someone is working on it”. They gave me no time frame for when the issue will be resolved. In the mean time bills are still due and I have no way of taking care of it. Literally the worst bank ever.
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January 2023 by Philip Giambri
Frustrated ! Wanted to speak to someone at the Brookhaven branch. No way to dial them directly.
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October 2022 by Lisa Roberts
Great! Clean! Staff is always amazing and helpful
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July 2022 by Niko D be
I would rather drive an hour before i come to this location again. The woman at the front desk is sooo RUDE and nasty. Please remove her from having customer contact.
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March 2022 by Bernadette Marshall
I've been with Citadel since 1990 and they are great to bank with
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June 2021 by Xty O
Citadel is not a customer oriented bank. They don't know how to treat loyal customers. I had an issue with my checking account going into a debit . I didn't spend that money it was taken out without my consent. I requested a Little time to pay it up due to the pendemic hiting me hard . They spoke so rudely to me and threaten to repossess my car which I have paid over $20,000 car loan to them that has only a balance of $1500 because of a negative checking account balance of $170. Really cruel!! Melissa and the manager Jake in your collections department should be able to tell when a client is a loyal customer . This has been a trying period for us all and when you have a client with very good credit history asking for a little time over a $170 negative checking account which was no fault of hers . I would think it's only fair to allow some flexibility and not threaten to repossess my car. Really cruel!!
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February 2021 by Denise Steele
I have been a Member for 18years and I Love Them and there Service!!!
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January 2021 by Karen Smith
Good bank to do business with
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December 2020 by Jon D
New customer at citadel and I can tell you I will be closing my accounts out and taking my money else where. Everytime I come in I am met with terrible customer service and just plain rude employees. Never will bank with citadel again at this location.
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September 2020 by Lori Wilkerson
Worst customer service ever! I rather drive to Glen Mills location.
