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“I can’t say enough about credit unions versus banks- I am a valued member, not just a customer. I have been with Citadel for like 40 years.
Locally, I use both the Springfield and the Brookhaven branches. More recently I have had the opportunity to work with new branch manager Brij at Brookhaven and prior at Springfield. He successfully helped me thru a big money fraud attack and lately with transferring 401 money from an annuity to a citadel 401 acct. His help on the former to recover all my money was amazing, and he is now guiding me thru my 40 xfer.
Citadel and all their employees are wonderful.”
“I have been a Benchmark FCU customer for over 20 years and highly recommend them. The staff is so nice and easy to work with. Shared banking makes it simple to stay with them and make physical deposits as required. Benchmark is my go-to for Home Equity, Car Loans, Certificates, Checking and Savings.”
“I am a member with American Airlines credit union and I am also a member with Sun East credit union and the service her at Springfield is excellent as Ash helped me today and it was very nice experience. The whole Springfield team is very nice.”
8:30AM - 5PM
1141 Baltimore Pike, Springfield
Credit Unions
“I closed my Visa today due to the card being charged for late payments (I considered to be an inactive card, but old accounts were charging to it).The rep could have judged me for owing money on the account and closing the card, but instead made me feel very comfortable with the process. She even made a joke at the end of the transaction (not about the transaction, something else). I appreciated the professionalism and making me feel comfortable.”
“The team at Propell CU has always been extremely helpful, assisting us making sound decisions to plan for future needs. Even in our B2B relationship, our dealing with Shane & Jim has been a breeze! 100% recommend!”
“The customer service was amazing! I needed a Medallion stamp and a notarization and this was my tenth bank I reached out to to see if they offered this service and they were able to help me! The staff that helped me were knowledgeable, friendly and kind! Thank you!”
“I had a great experience at Sun East Bank, thanks to the exceptional service from Branch Manager Joe Miller. Even though I came in right before closing, Joe was incredibly patient and welcoming. He took the time to help me set up a Minor account and made the entire process smooth and easy, all while carrying on a friendly and informative conversation. His associate, the teller, was also kind and helpful. I live out of town, so I made it a point to stop by while visiting and I’m glad I did. Thank you for the outstanding service!”
9AM - 4:30PM
3601 Chichester Ave Suite 104, Boothwyn
Credit Unions
“Teria Everett is PHENOMENAL!!! My account was compromised with fraudulent activity. Teria was wonderful to have in my corner. She was incredibly efficient and patient in helping me protect my account from scammers. Im incredibly thankful that I had someone as experienced and knowledgeable as her in my corner. It gives me confidence to know that Suneast FCU has an employee like her at the helm.”
“Ask for Princess!! I was able to set up my accounts with ease and I was approved for a credit card and a personal loan. I also received a great rate to refinance one of my vehicles which saved me a couple Hundred a month. The loan process was smooth and no other credit union had made me feel this valued as a member.”
“AAFCU is the best financial institution. This branch is so easy to access when at work. Moreen and the entire staff go above and beyond to help with all products. Low rates and easy to contact.”
9AM - 5PM
375 Baltimore Pike, Springfield
Credit Unions
“This is for the Folsom branch but it doesn't give me the option to select that one. I'm really loving the new system, so easy to use and if you need any help they are so quick to help. This really makes the transaction so much quicker.”
“Jessica Bethea did a great job explaining everything to me, she was also very honest and professional, made me remember why I chose this bank for my banking needs, she is god sent and deserves credit for her hard work and dedication.”
“Ramona is the absolute best banker I’ve ever had! She is knowledgeable, She is efficient ,and she’s also very kind. Her patience are unmatched. I’ve had the pleasure of dealing with Mona a few times now and every time she did a phenomenal job. i’m lucky to have her at the bank that I go to. She deserves a raise!”
“Sam Sainto was incredibly helpful and compassionate with me. I had someone steal my card information and he ran me through all the ways to keep my information safe, he told me all the next steps and what to expect, and he gave me his business card and told me I could follow up with him at any time if I had any issues getting my money back. He’s the nicest and most thorough employee I’ve met here and I felt very heard and taken care of he even walked me to the atm to check my new card before I left cause he could tell I looked anxious and didn’t know what I was doing lol”
9AM - 5PM
1212 MacDade Boulevard, Folsom
Credit Unions
“Jeff (Folsom branch)stayed with me for HOURS today while he helped we to work through a problem regarding my credit card not being accepted by a business. He was OUTSTANDING and I am forever grateful! He was extremely professional, pleasant, patient, supportive, and calm. In today’s world, he is one in a million!!”
“Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.”
“I went to the Acton branch and had two amazing tellers. I work in the medical field and good customer service is very hard to find these days. They were wonderful. They are an asset to your company. I feel customer service has really been lacking, but these two went above and beyond . you’re lucky to have such dedicated and caring employees. I want to give a shout out to Sandra and Ms. Daniella .”
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“I had the privilege of speaking with Colleen Karolyi. She’s amazing! I’ve had an on going problem for months and she fixed it within minutes! Very kind, and welcoming might I add! She’s truly a gem and I highly recommend the Brookhaven branch because of her!”