-
March 2024 by David Arata
Great knowledge. Great experience.
-
March 2024 by Pam Purdum
Friendly, professional and really explained everything! Would highly recommend.
-
March 2024 by Shayna
Renee the manager is totally unprofessional and quite frankly... incompetent. Her customer service skills are non existent. She cancels appointments multiple times and then when you finally come in for your appt. she gives you a person you weren't even scheduled to see after being told you would see the person you requested! My mother has gone to this location for the last 4 years and after this... she won't be back. The HR Block in Lima was phenomenal, take some customer service pages out of their book because Renee needs some more training.
-
April 2023 by Pixels and Petrol
My tax professional Michelle helped me out fix some local income tax issues and make sure I was taken care of with no more issues for the year. Highly recommend Michelle. Thank you!
-
May 2022 by Danielle Mathews
Horrible, your refund doesn't come till 8 to 21 days later on your emerald card. None of this was communicated to me prior to filing. I'm still waiting on my refund. Best believe I'll be going elsewhere next year. Very disappointed!!!
-
May 2022 by Nwonye Azilove
Michelle......so patient and exhaustively hard working
-
February 2022 by Alethea Moses
My representative Gemma was the best and she was very professional.
-
April 2021 by Abdul Gandy
Great customer service
-
April 2021 by Jon Hawkins
Very helpful.
-
April 2021 by clay wil
Terrible attitudes not professional at all
-
March 2021 by Tammy McMichael
I called to schedule an appointment. Was told I could come in anytime. When I got there I was told they didn’t have any openings but I could leave my taxes for them to do. After all the paperwork I was told by the “office manager” that someone will call me in 2 days to finish my taxes. 2 days went by and I didn’t receive a call. I called the 3rd day and he says “I meant 2 business days”. What you said and what you meant where 2 different things. From the first phone call I wasn’t told accurate information. Naturally that would upset anyone. When I asked to speak to a supervisor above him he told me that he wasn’t allowed to give me the supervisors name or number which I wasn’t OK with because that tells me that you have too many complaints that your supervisor doesn’t even want his or her name and number out there. Let me also say that while I was there many many calls were coming through as office manager he was rolling his eyes answering the phone very rudely and could tell that you didn’t get along with his coworkers at all. Not very professional at all this is why I give them one star
-
March 2021 by Charles Deery
I have complete faith in your system and, more importantly, in the person I deal with, Mr. David Yingling.
-
March 2021 by Kristy Seibert
Love how y'all do taxes
-
February 2021 by Michael Taylor
I am Happy with the outcome.
-
February 2021 by Dominique Heygood
I enjoyed working with David he was informative and awesome
