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March 2024 by Tina Clair
Everything was lovely from the time I checked in and my facial, scalp and foot treatments that I received from Tori were amazing!
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March 2024 by Nicole Norton
Nas did an amazing job. I feel fantastic!
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March 2024 by Olivia Grabocka
I have previously gotten massages at this location before, and I have had no issues. However, I had an appointment recently in which I was planning to use a gift card to pay for the massage. When I spoke with the front desk attendant, she said this card only had $40 because it was rung out incorrectly by the front desk the last time I had gotten a massage in August. No one apologized to me for this mistake, and I decided to cancel the massage. Coincidentally, the cancellation fee was $40, so I walked away with no gift cards, massage, or apology. Unfortunately, I will not be utilizing this location any longer due to this issue and their lack of kindness in addressing the matter.
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March 2024 by Rebecca Mosley
Professional, clean and relaxing. Will be back. This was my first massage and they helped ease some of the first time jitters. Al staff were super nice, from the reception to the therapist.
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March 2024 by tessique johnson
I was a member for about a year or more even had family members getting services also. I would get facials and different massages but never having a bad experience with Tom who was the person I would go to on a regular. Until January when I showed up for my appointment on time, was told it was given to someone else. I was placed on a "no-show" list, which is false because i always showed up! They didn't care about me or tried to reschedule or anything but look at me as though i made the mistake. They didn't reschedule the other person who made their appointment the day before were as mines was made months in advance.Poor management, because instead of the manager calling me the same day or the next day, it took for me to bring lawyers into the conversation a month after to be refunded and have the manager contact me! I don't know how people run businesses but this wasn't handled the best way possible. Charging me twice for a service I didn't receive and taking a month to contact me after i called for a week leaving messages. I wouldn't recommend this fancies even if you paid me!
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March 2024 by Kesha Fraser
Always a great experience when gifted to family and friends. Everybody should get pampered at least once a year.
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March 2024 by Anne Eunson
I had another great massage with John. He is always very professional and is able to work out my many knots. In Broomall the front desk staff is nice and personable too. Overall a great experience. Highly recommend!
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January 2024 by Alexis Powell
This was my first time at a Hand and Stone. I have a regular place that I normally go to monthly but since a friend purchased a gift card for me, I figured I would use it. I wish she would’ve saved her money. The entire thing felt rushed. I walked in at 9AM for my appointment and walked out by 950AM (even after waiting in the lobby, using the restroom, having a consultation, and checking out at the front desk). Tom was friendly and respected my request to not rub a certain area but there was nothing memorable or relaxing about the massage. Kind of sucks because I was excited about trying this place out to hopefully become a returning customer. Waste of time!
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December 2023 by Danielle Taylor
I would NEVERRRRRRR GO TO THIS PLACE. The massage are horrible. I got 2 from 2 different people just to be sure and both times the massages were not relaxing. The last time the masseuse was completely inappropriate. She didn’t place the covers on me properly to keep my privates covered, and she tapped my arm to signs me to move them. It was horrible, i didn’t. Eve. Finish the massage, I felt worst leaving than I did coming in. I booked the massage to celebrate the anniversary of my mother passing. I booked a facial that was good, did that first. The lady at the front desk said she was going to contact me but never did.
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December 2023 by Briana Capone
My massage therapist was Jen and she was awesome!!! I would recommend this place! The front desk staff and manager were so friendly!!!
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November 2023 by nameinfotext
Polite and professional staff.The massage therapist I go to see is named Jey, ask for her. She is personable, and she cares about your ability to relax. She'll take care of you.
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November 2023 by Michael Greene
Friendly service and professional staff
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November 2023 by Niah Marie
Decided to book a spa day with hand and stone in broomall, I booked the swedish massage with foot treatment and also with hot stones upon arrival the lady at the desk didn’t really seem to inviting but furthermore I head to the back with Loi who would be doing my massage for the day she was very nice no complaints there , she had to step out the room a few times but she did cover me back up , So at the end of my back massage she goes straight to my feet and didnt touch my legs at all , the foot treatment is really nothing special its just oil being rubbed on your feet it honestly felt like I got a regular message with stones, being as tho it was my first time there at checkout I asked the lady at front desk who was the assistant manager if legs are included in the massage she didnt give me answer but proceeded to prompt me to pay . After some time the owner comes out she tells me my legs were not included because I added foot treatment to my package so it takes away from my time . I spent a total of 169 and it felt like it wasnt what I expected prolly wouldnt come back
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November 2023 by Tiasha Hill
facial was excellentmassage was midgreat customer service
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October 2023 by Abdul-Zahir Falah
An amazing experience. Anticipating my next visit.