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March 2024 by Wesley P
Long waits. Staff is underwhelming with little concern to the patient. I won’t return.
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March 2024 by Victoria Hepp
I had a wonderful experience at the Broomall location ?? I scheduled my radiology appointment online (very helpful and easy!) and when I arrived, I was impressed by how clean, new and expansive the facility was. I previously thought it was only an urgent care. I was taken care of beautifully and quickly by the scheduler Quindese who took the care to read my note I had asked for (great service!). The whole experience was just perfect and made for feel at ease which was what I needed. I was in and out on time.Recommended!
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March 2024 by Lisa M (Phelixia25)
Their new facility is clean and lovely. All staff have been considerate and patient. The Obgyn staff has been amazing to work with
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February 2024 by Justin Anderson
10:15 appointment and arrived 15 minutes early as requested. Now 90 minutes later I'm still sitting here waiting.... Wow, just awful
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November 2023 by Patrick McGroarty
Went at 3:30 didn’t walk out until 7:30. Absolutely horrible place.
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October 2023 by Mary Kowalski
I have had multiple appointments in this new facility and am always cheered by the sunny, light-filled atrium. All of the receptionists, nurses, doctors and support staff have been professional, friendly, competent and attentive to my concerns. UPDATE AFTER LABS The receptionist (Myora - spelling?) went above and beyond the usual in helping me obtain the correct Script and was cheerful and friendly throughout the extra time that my paperwork took. From what I could observe of the other receptionists (6 in all - minimal waiting to check in), they were professional and friendly. The Lab Techs were great.
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October 2023 by Robert Taylor
Went to urgent care BROOMALL at 10:30a with four persons in office ahead of me. After two hours waiting four others patients that entered after me were taken back and I still was not called. I approached the desk and no explanation was offered as to why others were taken ahead. I canceled my appointment and went to another site. I was more concerned with having a nosebleed and waiting in the patient area two hours without no explanation as to why or a sorry we messed up calling you back!!
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September 2023 by Joel Rickards
I’m very Disappointed with this practice. I been desperately trying to get a colonoscopy for over a year it’s crazy I think. I been back and forth and back and forth. All I get is a run around. I called, I Emailed, I tried so hard I don’t even know what to do. Changing Doctors isn’t so easy
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September 2023 by Mike Kalasnik
I have come here for 3 different things: Imaging, Gasto Dr and Blood Work. What a fantastic facility. Brand new and VERY NICE inside. The 3 times I have gone, the employees were fantastic and I was never left waiting for long. Plenty of free parking too. WAYYYY better then going to the hospitals. I will try and go to this location as much as possible.
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August 2023 by M R
Staff answering phones for billing in this location is a sad joke. Extremely unprofessional and lacking any kind of common knowledge, even regarding their own business.
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August 2023 by Chelsea Driscoll
Horrible experience here, I would avoid if you can help it. Full of rude staff and unhelpful doctors. Will not be returning ever.
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May 2023 by William Russell
I hadn't been in to the office in person since the Covid-19 Pandemic began and I didn't know about the new construction and complete design overhaul of the business building. It was a complete surprise for me and confusing to me as now it's a multi level business site with front and back entrances for a much larger range of medical services. It's quite lovely and the waiting areas are quite lovely and comfortable.
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April 2023 by CD R
Called ahead. Got out there to be told they weren’t taking any more patients at 1:40 Sunday afternoon although time listed for closing was 4pm
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March 2023 by Mallory D.
Beautiful new buildings are great, but unless they are staffed by kind people, can feel cold. That's what I experienced here at Main Line Health Center in Broomall. The building is lovely and spacious and the flow of patients went smoothly, though quite impersonal and cold. The receptionist lady at the front desk was incredibly rude however, and acted like she was doing everyone a favor by doing the bare minimum of her job. She has a terrible attitude and couldn't handle when I questioned their ridiculous mask policy. I'm a nurse and the hospital that I work at and signs my paychecks no longer makes us wear masks, probably because they are unnecessary and should be left to personal choice. The receptionist had a horrible attitude when I declined to wear a mask and quite literally said "that's the policy so you need to comply." No, actually I do not. So once we got that out of the way I was able to actually receive the medical care I needed. I saw OB/GYN nurse practitioner Jen and found her to be very kind and competent. Knowing Main Line Health in a few different capacities, I know that they are very much a virtue signaling and bit of a self-righteous organization. That's totally fine, until it affects patient and staff interactions. I hope they can do better with this, as this location is quite convenient and I believe I received sufficient care.
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March 2023 by Mary C
Dr. Monaco and Dr. Shrager are two of the best doctors in town. They may have moved locations but they still provide the great care they always have. The new location looks fantastic. It doesn't quite give the warm cozy feel as their last office but it really does look great. If you're looking for a primary care doctor I'd highly recommend these doctors.
