PetSmart is a leading retailer of pet supplies and services, offering over 10,000 products both in stores and online. It provides a wide range of items to meet the needs of various pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and choose to pick up their orders at local stores within two hours. Many PetSmart locations also provide additional services such as dog training, grooming, boarding, Doggie Day Camp, and pet adoption. The Broomall store is noted for its professional staff and excellent customer service. Customers appreciate the well-maintained, fully stocked store, which has a large selection of animals in stock, especially compared to nearby competitors. The staff is described as energetic, friendly, and helpful, making it a convenient one-stop shop for new pet owners. The grooming team, particularly one staff member, is praised for being gentle and caring, providing quality nail trims for dogs. PetSmart also features an Adoption Center that helps local shelters showcase cats and kittens looking for homes. Customers have had positive experiences with knowledgeable staff assisting with last-minute fish supplies and other pet needs. However, there are some concerns about interactions with volunteers, such as an incident involving a volunteer who was unfriendly and disrespectful toward a customer bringing a puppy into the store, highlighting the importance of respectful behavior among staff and volunteers. Overall, PetSmart is recognized as a comprehensive pet store offering a variety of products and services to support pet owners.
They were awesome an immediately fixed an issue with an order. Polite and very understanding they will continue getting me as a customer.
April 2026
Out of sight from the main roads but not out of mind as it always has in stock what I need to pickup.
March 2026
I went on a weeknight and the store was pretty empty. There weren't any cashiers at the front for a few minutes but once they saw a few people waiting they apologized for the wait and quickly got us checked out
