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April 2024 by AK “Mrs.AK & Mr.MPM” MPM
McCaff happy every day joking pretzel factory
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March 2024 by Alexander Mesi
How do you confuse / mess up an order through Grubhub for 5 pretzels and a pretzel dog, and instead deliver a party tray?? Are you serious?! Time to start hiring Personnel that pay attention / know how the hell to read.
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February 2024 by Emma Arizin
first time trying the cheese steak balls from here… $6 for only 4 air filled pretzels. There was little to no cheese or meat in it.
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January 2024 by Matt S.
Service wise, this place gets five stars. I needed a bunch of pretzels for a work event, called them the day before and they had 100 pretzels ready for me at the time I picked them up. Hot and ready to go with a fair price. I'm not the biggest fan of the overall franchise and I think there are much better pretzels out there. Still, I'd go to Philly Pretzel Factory when I am craving a pretzel. It does the job.
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December 2023 by Mary Lyons
I went to the store first thing in the morning, for rivets without first, placing an order. The manager, Marcus instructed his employee to prepare the tree for me. While I waited, he and I spoke. I enjoyed our conversation and found him to be quite an engaging person with a good approach to management. The pretzels and the dips were delicious. I was very impressed with this store.
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December 2023 by Kimberly Coyle
Do you guys happen to have a soft pretzel shaped turkey? Saw they did something like that up inLanghorne. Just was curious is all.
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October 2023 by Laura Matthews
GET A BETTER CREDIT CARD SYSTEM. Credit card machine always down and they force customers to pay cash they don’t have or carry! The African American guy is rude. Take a vacation dude. You need it!
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September 2023 by Stephanie Eddins
The wait was very short & the agent was very professional & welcoming. He offered different specials that I wasn't aware of.
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August 2023 by Sharon L.
Pretzels were good but the help stinks. The girl with glasses/ long blond hair needs customer service skills. I ordered a small rivet box and she is cramming the pretzels in the box, squashing them all. This same girl was just unfriendly and rude. I'll go to Wawa....
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July 2023 by Beth Huertas
We had a small hiccup with our pickup order. The lady at the front counter apologized multiple times and fixed/upgraded the order without hesitation. Staff was polite and kind. We will definitely be back! The pretzels were amazing too!
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June 2023 by Deanna Galloway
Great pretzels and staff. When I call ahead with large orders, they are always bagged and ready when I arrive! Nothing beats a warm Philly pretzel
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June 2023 by Mike M
Customer service was top notch and pretzels are insanely delicious!
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April 2023 by Lisa Lowe
Love their pretzels!!! A must try and the customer service was awesome!
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March 2023 by Joe C.
Good Philly pretzels at a very reasonable price. Friendly staff and as always - people love to eat them.
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January 2023 by Leslie B.
Buyer Beware!1. Received 15 pretzels from on top of the pile stacked 5 layers deep. How long were they sitting there? They were HARD. No surprise right? Replaced them with 13 more pretzels from the same pile of hard pretzels. Does this store have any freshly made pretzels? Probably not!2. How much are your advertised happy hour milkshakes? Oh, we don't have them. But, you have multiple advertisements in the store for your happy hour milkshakes and you don't have them?3. This is for anyone who thinks they should visit this location again? Ok, can you stamp my frequent customer card (See attached picture) that I received from this store? Worker: Let me see that. No, I don't think we take that anymore. Me: Can you ask someone like the owner? Worker: I have already asked and we do not accept this anymore. Me thinking (but, how did you ask the owner if you didn't know what the card looked like and had to see mine to make up your response?) In the end, of course between the 2 cards I should be getting 10 free pretzels, but I got nothing just hard not fresh pretzels!I would like to hear from this once great franchise owner.