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October 2023 by Sally Dolan
Fantastic customer service, obviously incredibly knowledgeable staff who will get you the exact shoe you’re looking for/need
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October 2023 by virginia tomarelli
Great experience this morning at your Media location. I received wonderful customer service from the young man who worked with me to find the right running shoe. He was very pleasant and extremely knowledgeable. So glad I made the trip out in the rain!!
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September 2023 by Miles Dawson
Great experience shopping for a new pair of running shoes. The last few pairs of running shoes I’ve bought from the big box stores have given me blisters and clearly not been right for my feet. After 1 run in my new shoes I feel like I’ve finally found a pair that works. John was very friendly and knowledgeable; he was able to help determine the right type and size shoe I needed and then encouraged me to try on a variety of different options until I found the right pair. They also have a great return policy which gave me reassurance that I could exchange them for a different pair if they didn’t work out. Definitely check this place out if you need new shoes.
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July 2023 by Nicki Bress
Didn't have what we needed in store but could get it from another location. When the shoes arrived they were the right size but not the wide width as discussed. They found the correct ones and dropped at my house. Great service.
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July 2023 by Jim Srock
I had an excellent experience buying running shoes here. Deb was very friendly and knowledgeable. She helped me find a good pair of shoes.
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June 2023 by NIC FEL
I wanted to buy from the website and all I got was a 504 Timeout Gateway. :(
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May 2023 by segaszivos
You lost a loyal customer.I exclusively purchased running shoes through Bryn Mawr Running Company for years, but I just had a disappointing conversation with the "store manager" who insulted me and hung up. Never again!My Nike Air Zoom Pegasus 39 (2022) recently had a manufacturing defect surface which has rendered the shoes unusable. Nike referred me to their policy which is to initiate returns through the Authorized Reseller, this store. When I called in and explained the situation the manager was refusing to initiate the return process and claimed they only honor that policy for 30 days after the purchase. Nike's policy is within 2 years of the manufacturing date.When I pressed the manager for help, he gave me the runaround. Lots of irrelevant questions such as when I purchased the shoes, the condition of the shoes, and how many miles I put on the shoes. With each answer he remarked something that indicated reasons for not assisting - he had no desire to help. I pushed back by stating that I exclusively purchase through Bryn Mawr Running Company, but this experience is not good for a mutual BMRC and Nike customer and that I might consider purchasing direct from Nike. At that point he said something pretty insulting. I said that this experience was bad and that I was going to write a negative review and he hung up on me. Which leads me to this review.Maybe the manager didn't understand that I wasn't seeking a refund from Bryn Mawr Running Company. Maybe the manager isn't aware of Nike's policy and preferred process. Maybe he isn't the manager. Maybe it's something else.It's pretty simple. If you are unsure, tell me that. Contact Nike. Contact your distributor. Contact your corporate office, general manager, or owner. Express the situation and call me back when you're in a better mental state instead of starting an argument, insulting me, and hanging up.Never again!
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May 2023 by Joseph Henkel
I’ve been purchasing shoes here for many years. The selection of shoes along with helpful staff are what makes this store a must for anyone interested in running or taking care of their feet. Highly recommend, no store comes close to them.
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April 2023 by Sandra Weingarten
Always helpful! Good stock of sneakers for all needs. And it is great to shop local!
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February 2023 by Ally Lamanna
Just had an awesome experience here! I ran my first half marathon in the fall and am training for a full. As a newer runner who has never been into a running shop like this I was intimidated and nervous but I knew I needed help getting into the right shoes.The staff was incredibly kind and knowledgeable. Any nervousness I had was long gone as soon as I began to interact with them. The person helping me was even kind enough not to watch at my request as I ran up and down the store to test shoes because I was too shy lol. This experience was so positive though that I doubt I will ever feel that shy again during my next visits.Ultimately, I left with a pair of shoes I love and a new go-to spot for running gear!
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February 2023 by michelle haskins
I stopped in yesterday with my high school daughters to purchase xc spikes. Although out of season, the crew went above and beyond to help us locate options and make sure they were the proper fit. This will definitely be my go to for track and xc gear.
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January 2023 by Madge J.
Two minutes to five was rudely told to me when I walked in and unless I know what I want we will close.!!Think this was not a professional opening hello. Fortunately a different person pleasantly waited on me and I was out by 5:10!! And fortunately I have been going to the store for years and was always happy about the experience.
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September 2022 by guten morgan
Very nice and helpful staff with a good selection of products… support small businesses!
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September 2022 by Zeus
Poor service when attempting to purchase running shoes. In the past I would shop here or Philadelphia Runner. After my past experience at this store I will no longer shop here due to the poor service. Philadelphia Runner has far better service andgives more personalized attention to what type of sneaker would provide the best support for your feet.
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June 2022 by Dennis Smeltzer
Great knowledgeable staff ready to help you find the right shoe for your feet and running goals.