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January 2024 by Herr L.
I went twice to this shoe repair store and I am well pleased. I do agree with some reviewers, the owner is a bit rough and unpolished (sorry for the joke!) He could easily turn off a potential client. Yet, I have been impressed with his level of craftsmanship and the pride he puts into his work. I am not writing this review to contradict anyone; everyone's experience is different. But to his defense, this shoemaker has been more than satisfying to me...
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December 2023 by Milla Ba
He does a good job, but very pricey- a reason for only four stars
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December 2023 by Karl Copes
I took my Gucci shoe to this place. For a new sole on my shoes he did it OK job on the soles of the shoe. However, he scratched my leather at the toe, and gapping between a soul and Shoe, where the glue didn’t sit right, a messy job he also made some kind of makeshift rubber on the side wall of the sneaker that looks terrible. complained about it and he said that it was there when I bought that shoe in which is not true because I have a before and after picture that I showed him he would not take responsibility so I called the police and the police told me to take my complaint to civil court, which I’m on my way to do that now, also, I’m filing a complaint to the Better Business Bureau…. meanwhile I’ll be doing my business to Rossi’s Shoe Repair they are a lot more professional. The owner of Bryn Mawr’s shoe service name is Christopher he was a very rude and arrogant man. If you care about your high end, items, don’t take it to Bryn Mawr Shoe service.
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February 2023 by K Moon
I needed a quick repair to replace the heels on black pumps I needed to wear the following day. The gentleman behind the desk did the repair right away and they look as good as new.
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June 2022 by Madeline Sowisdral
I took a YSL purse here for repair of a ripped interior pocket . YSL told me it would take 20+ weeks for repair & have to be sent to Europe even for a quote. Took it to Bryn Mawr shoe repair & the owner did an amazing job for a reasonable price, ready in 1 week. Also cleaned it and looks good as new. Thanks so much!
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June 2022 by Tabitha Ivan
I needed to have the tips of my limited edition Casadei heels replaced. They are white Italian leather and this cobbler replaced the heel with a black tip that was much larger then the stem of the heel.This new tip ruined the line of the shoe and the elegance of the all white heel with this bulky black eye sore. The cobbler is unreachable via the phone number on google with no answering machine.They wouldn’t accept any form of card payment so I had to pick up cash before hand.Poorly executed on all fronts.
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May 2022 by Ryan M.
went in and asked if i could have a pair of shoes stretched. older man behind the counter said yes and asked a follow up question i couldn't quite understand due to his accent. after i asked him to clarify he became aggressive and condescending. took my shoes and left. thought the other reviews saying this dude had no business being around people sounded hyperbolic but that statement is right on point
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October 2021 by Michelle Mullany
Excellent quality and service was fast! I dropped off 12 pairs of shoes for various types of repairs and they did excellent work. It was very affordable, as well. Definitely support this local business!
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September 2021 by Jiji Davis
The owner has no business being in business. He’s rude, arrogant and doesn’t comprehend very well. Over priced with poor results. I wouldn’t recommend him to repair horseshoes. I hope he goes out of business.
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November 2020 by Gianna T.
Then heel of my Sam Edelman boot fell off and he repaired it with a color that matched the boot and even did the other one to match for $30
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February 2020 by Anna S.
Do NOT recommend! They tried to make me pay before they even fixed my boots, which is one of my pet peeves! The owner is so incredibly rude! I lost my ticket and he said he remembered me but STILL refused to give me my boots back! Super unprofessional, and it took me arguing with him for 10 minutes before he agreed to give them back to me.
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December 2019 by Lois conrad
Zero stars—I have never had a worse experience with a store owner,clerk as I did at Bryn Mawr Shoe Maker.
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December 2019 by Lois C.
Zero stars: I have never had a worse experience with a store owner,clerk as I did at Bryn Mawr Shoe Service! I am new to this area and was looking for a shoemaker. I googled and found Bryn Mawr Shoe Service to be the closest to me. I brought in sneaker/boots that just needed the pulls for the zippers on the sneaker. He proceeded to add silver pulls to each zipper, took him approximately 5 minutes, for which he charged me $45.00 (he originally asked $55.) I thought and told him the price was exorbitant, which he then told me to remove the pulls if I didn't want to pay $45. And he only takes cash! I paid him and left the store. I put the sneakers on this morning and noticed the pull on one sneaker was not fully closed (it has closures on 2 sides). When I arrived at my destination I tried to close the clasp which I was unable to do. By the time I got back into the car the pull came off which I could not find. I went back to Bryn Mawr Shoe Service to show the owner who helped me yesterday. His response was to give him the pull which I repeated several times came off and I didn't have it. He continued to ask for the pull and refused to do anything for me if I didn't have it. I was upset and asked for my money back. He was nasty, belligerent and began pointing his finger at my face repeating he would do nothing without the pull. I recommend to stay away from the Bryn Mawr Shoe Service!!
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March 2019 by Debra Brand
If I could give no stars I would. Rude, snotty, unwilling to help. Told me it was my problem and wanted to overcharge. NEVER take business to this place.
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March 2019 by Joshua Kohn
The owner is dishonest and should not be in business. He charged an exorbitant price for a sole replacement, but when I asked him, he at least took credit cards. When I went to pick up the shoes, he told me he would only take cash. I asked him his name, and he refused to give it to me, and refused to give me my shoes, and made threatening remarks.
