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November 2025 by Michael Nicolaides
Excellent delivery and setup, Great Massage Chair! Thanks
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October 2024 by Hylda Bright
Excellent. Helped me to purchase both relax the back chair. An office chair.
I had to travel 64 miles to the closest store. Well worth the drive.
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October 2024 by Nicole Bohorad
David, the store owner, and his team were incredibly helpful with finding a beautiful, personalized office chair fit for my needs. They delivered my chair in less time than expected with personal care and service! I recommend Relax the Back Bryn Mawr to anyone who's tried many office chairs and can't find the right one for their situation.
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October 2024 by Linda Cruz
Outstanding products that support my neck and back as I work remotely full-time. The customer service was exceptional. All products I have bought for work support my back and neck for my many hours at desk. Incredible products making my work
environment more efficient and productive. Also for travel I love your neck pillows to support my neck on long plane flights and sleeping. The products are well made, and worth the price .A win-win all around. Thank you Relax the Back!!
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September 2024 by Allan Goldberg
I bought an office chair (that I use everyday) from the Bryn Mawr Relax the Back store approximately 15 years ago. The back was coming off the seat from repeated use. They do house calls for a fee; I opted to bring the chair in to have it fixed and Tim identified the culprit being a metal plate for 3 screws that was stripped. They did not have the part, but leaving the chair there, within a few hours, they were able to identify and procure the part and fix the chair: all for the cost of the part ($15)......no fee for the labor. Picked the chair up the next morning. It is a rare event for a store to honor their merchandise and a very rare public posting from me. Thank you to both David and Tim. Excellent experience!
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August 2024 by C Sgagias
My wife already researched the chair that she wanted. But before we spend that kind of money we needed to see it, sit in it and see all the features. So we took a 2 hour drive to Relax The Back at Bryn Mawr to see the chair. Everyone there was friendly, very helpful, very knowledgeable and very professional! I sat in and tried almost every chair they had. My wife was thrilled with her chair when she found out that in addition to heat, it also had massage! After some discussion - we ended up buying 2 chairs for both of us. We were impressed with the Bryn Mawr team! Now, stand by for the review of the delivery and set up. We are confident that they will not disappoint!
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August 2024 by Arica Houston-McCoy
Great customer service and i love my outdoor gravity chair. I go to sleep outside in no time. Thank you!
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July 2024 by Pesha Leichter
Lovely transaction. Spent an extended period checking out their office chairs and recliners. They were extremely obliging with adjustments and information. Bought a chair that needed to be ordered. They called me when it arrived (4½ weeks) and arranged delivery. Delivered upstairs to my office and got it all set up. Ten times the price I've ever paid for a chair before and worth every penny. Now if I can just get my cat to understand that it's not a new scratching post for him! I'll be back to buy a recliner next.
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May 2024 by Jennifer Morris
Amazing customer service! I purchased a chair from the store 15 years ago, moved out of state, and reached out on the off-chance they may still have the record. They were extremely helpful and exceeded my expectations with how promptly they located the info and offered to assist. Thank you!
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May 2024 by Lori Shanahan
I have been a customer of Dave Austin, owner of Relax The Back, since he was in Wynnewood and now still, in Bryn Mawr. My experience with Dave and his staff has been nothing short of 5 stars, since that time. I have gotten multiple chairs and two beds from him. Never any issues, always treated well, promptly, informatively and kindly. I trust him, and his staff. Most recently I purchased two lift recliners. Upon delivery, there was a small tear in one and he promptly had a replacement back delivered within 2-3 weeks. Relax the Back in Bryn Mawr is my go to place for chairs and bedding - always!
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April 2024 by B5J2P
I have been buying from Relax The Back in Bryn Mawr for many years. They are very professional and always take the time to make sure everything is just right. Their products are the highest quality around as well. Highly recommend.
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April 2024 by Pearl A
Wonderful experience. The staff is knowledgeable and helpful, they have a great selection of specialty furniture and it was so nice to have someone help me figure out how to sit and what chair was right for me. The chair I purchased is doing a world of good already. Highly recommend.
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February 2024 by Lee Horwitz
I discovered the Relax The Back lifestyle while living in Connecticut in the late 90s. Like most, I found this store through necessity; a lower back pain issue I had since college. I purchased my first recliner (the original BackSaver) from Bill Angel in West Harford Connecticut. It gave me a lot of relief while watching T.V. or reading.When I moved back to Philadelphia in 2006, I soon discovered Gerry and Dave Austin, the father and son team who own the Bryn Mawr RTB store near where I grew up (as well as Cherry Hill and Delaware). I found Gerry and Dave to be extremely nice and incredibly low pressure in selling their products.One of the main concepts of the store is that in order to remain as pain free as possible, you want to keep your spine in proper alignment as much of the day as possible; whether you're driving, tasking in an office chair at work or at home, sleeping, reclining/relaxing, taking an airplane/train ride, etc.. For example, if I don't use my seat wedge and self-inflating pillow while driving in my car, my lower back will begin to hurt within 5 to 10 minutes. That 2 piece setup cost me all of $140 to keep my lower back pain from surfacing.Beyond spinal alignment products, RTB offers massage products including chairs, self massage tools, stretching products etc.. In fact, my next 2 purchases fall under this category. They sell a product that comes with 3 circles that you use to stretch your back to the round curve. The other is a new product for RTB; a fixed angle foot massager that vibrates on a scale from 1 to 10. It includes a round bar at the top so you can move your feet along it instead of resting on the main area.Perhaps my favorite product/tool is one that I bought almost 25 years ago; the TheraCane self massage tool that has a price tag of around $30. I was born with a congenital block in my neck which causes constant neck discomfort and almost constant muscle spasm in my middle to upper back. Short of having a personal masseuse, this is the best action I know to take to give myself just that little bit of relief I need.My most recent purchase is the best product I ever got from Gerry and Dave. The timing could not have been better. They were having their once a decade floor model clearance sale and my knee was in need of a new recliner.I went through a period of time where I was working at home very late and falling asleep reclined in my original BackSaver chair that RTB no longer makes/sells. I woke up a couple of times with my left leg hanging off the side/bottom of the chair. When I awoke my knee was in excruciating pain.I went down to see what Gerry and Dave had for recliners that may solve my problem. I measured the bottom width of the Perfect Chair with automatic controls and it was just the fix I needed. The additional width was plenty to solve my problem. Also, the chair raises your legs from the knee down independently for additional relief in recline.As it turned out, Dave sold me a Perfect Chair with the leather and heat package without realizing it. I said to him, I guess I owe you another $500 then. Needless to say, he didn't want me to pay the money.
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April 2023 by Sally Harrison
Good service, excellent delivery. Always helpful.
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December 2021 by P Lav
Over priced, not very helpful.
